University of Alabama at Birmingham
Information Technology

IT Home UAB Home

AskIT Information

AskIT Service Level Agreements (SLA)

Overview of AskIT

AskIT Footprints

AskIT Staff

Virus Help

Software Download

BlazerID Password Reset

Hours of Operation

CEC 225:
M - F, 6:30 a.m. - 6 p.m.

LHL 142:
M-T-Th, 7 a.m. - 11 p.m.
W, 8:30 a.m. - 11 p.m.
F, 7 a.m. - 6 p.m.
Sat, 9:30 a.m. - 6 p.m.
Sun, 1:30 p.m. - 10 p.m.

Blazer Hall 128
M-T-Th, 7 a.m. - 9 a.m. &
3 p.m. - 6 p.m.
W, 3 p.m. - 6 p.m.
F, 7 a.m. - 9 a.m. & 3 p.m. - 10 p.m.

Phone: 205.996.5555

Email: AskIT@uab.edu

AskIT Management

Rick Pilgreen, Associate Director

Wanda Franklin, Help Desk Supervisor

About AskIT!

The AskIT help desk is the point of contact in the multi-tiered help desk service. AskIT provides free phone support or in-person computer support for all UAB Researchers, Faculty, Staff and Students (by appointment).

The AskIT analysts work to triage or solve any problem and refers unresolved issues to the appropriate level of service and support group.

We have several options for you to choose from when reporting or requesting service:

Call us at 996-5555 - On Campus, the number is 6-5555!
Report your problem online with our Footprints system
Email your issue to AskIT@uab.edu.
Come in to see us!! We have two locations to serve you.
- AskIT - LHL is located on the first floor of the Lister Hill Library and is open during library hours.
- AskIT - Blazer Hall is open Monday, Tuesday and Thursday 7am-9am and
  3pm-6pm, Wednesday 3pm-6pm, Friday 7am-9am and 3pm-10pm.
- AskIT - CEC 225 is open Monday, Tuesday and Thursday 6:30am-6pm,
  Wednesday 8:30am-6pm and Friday 6:30am-6pm.

Issue tracking is now automated with our AskIT Footprints system. You can also search our knowledge base and post your own service requests.

We look forward to serving you!

You Can Get Help Fast!

On-campus, call 6-5555!
Off-campus, call 996-5555!
Report your issue online!
Report issues via Email to AskIT@uab.edu!

UAB Resources

Telecommunications Services Online Trouble Reporting
Request a User Account
BlazerNET
Call Center
Your BlazerID
Electronic Phonebook
Questions & Answers
Oracle Administration
Other Training
UABWiFi
Resnet
Radio Paging
UAB Apple Store (University Purchases)
UAB Apple Store (Personal Purchases)
WebCT Vista - Academic
WebCT Vista - Training
Central Exchange Mailbox Deletion

External Resources

BellSouth Local Access Numbers
McAfee Security AVERT Alerts
Microsoft TechNet