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  • Step 1: Login to Canvas
  • Step 2: Select Help in the top-right corner.
  • Step 3: Select Chat with Canvas Support.
  • Chat with Canvas
  • Step 4: Enter the requested information.
  • Chat with Canvas Information Request
  • Step 5: In the chat window, describe your issue to the Canvas support agent.
  • Chat with Canvas Support Agent
 
  • Step 1: Login to Canvas
  • Step 2: Select Help in the top-right corner.
  • Step 3: Select Report a Problem.
  • Report a problem to Canvas
  • Step 4: Describe your issue. Select Submit Ticket.
  • Canvas Ticket
  • Step 5: Keep an eye on your email for a resolution from Canvas.

About Canvas Support:

Available to both UAB faculty and students, Canvas technical support is provided directly from Canvas (not through AskIT). Canvas support is available 24 hours a day 7 days a week.

Note:  Need non-Canvas related techincal assistance?  Contact AskIT for all other computer related technical issues.


Help is a just a click away:

  • Step 1: Login to Canvas
  • Step 2: Select Help in the top-right corner.
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Popular Links:

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Phone

Talk with a Canvas support agent and resolve your issue immediately. Dial (855)778-9969.


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Live Chat

Get on-demand assistance by live chatting with a Canvas support agent.


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Email

Submit a ticket and a Canvas support agent will be in contact via email to resolve your issue.



What would you like to do now?

Remember that we loose access to Blackboard on August 22nd. Please put in a request for all of the courses in Blackboard that contain content.

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