Click on the tabs below to find technical support information for UAB Faculty and Students.

  • Tech Support for Faculty
  • Tech Support for Students
  • Tech Support for Faculty

    The following are the technical support protocols for UAB faculty using Canvas and other academic technology in their online courses. If you have specific questions that cannot be answered by using the information below, please contact us at teachingsupport@uab.edu. If you are a student, please see the Technical Support for Students page.

    UAB faculty technical support for online course technologies


    Computer Support

    AskIT is your first line of support for all things technical at UAB. For issues with your BlazerID and password, computer issues, etc., contact the UAB AskIT team for support.


    Canvas Technical Support

    • Login to Canvas and select the Help button from the Green Navigation bar in the upper right corner for a list of ways (e.g., Live Chat, Call, Send a Ticket) for getting help.
    • Cannot login to Canvas? Visit BlazerID Central for help with your Blazer ID or to change your password.
    • No problems with BlazerID and still cannot access Canvas? Call Canvas Support Hotline at 855-778-9969.

    Academic Technologies

    The following list below details the technical support protocol for academic technology applications at UAB. If you are experiencing any issues with either one of these tools within a course follow the support protocol steps listed below.


    Camtasia Studio


    Cengage Learn

    OR


    Citrix Support

    Citrix GoToMeeting Support

    • Visit the Citrix GoToMeeting help page.
    • Search the GoToMeeting knowledge database for a resolution about the issue that you are experiencing.
    • Call GoToMeeting Support Hotline at 1-888-259-8414 or 1-855-352-9002.

    OR

    • Contact eLearning and Professional Studies (eLPS) with problems or questions at Teaching Support or call 205-934-0429.

    Citrix GoToTraining Support

    • Visit the GoToTraining Customer Support help page.
    • Search the GoToMeeting knowledge database for a resolution about the issue that you are experiencing.
    • Call the GoToTraining Support Hotline at 1-888-259-8414 or 1-855-352-9002.

    OR

    • Contact eLearning and Professional Studies (eLPS) with problems or questions at Teaching Support or call 205-934-0429.

    i>clicker Support

    OR

    • Contact eLearning and Professional Studies (eLPS) with problems or questions at Teaching Support or call 205-934-0429.

    Instructure Canvas Support

    OR

    • Login to Canvas and select the Help button from the Green Navigation bar in the upper right corner for a list of ways (e.g., Live Chat, Call, Send a ticket) for Getting Help.
    • Cannot login to Canvas? Visit BlazerID Central for help with your Blazer ID or to change your password.
    • No problems with BlazerID and still cannot access Canvas? Call Canvas Support Hotline at 855-778-9969.

    OR

    • Contact eLearning and Professional Studies (eLPS) with problems or questions at Teaching Support or call 205-934-0429.

    McGraw–Hill Connect

    OR

    • Call McGraw-Hill Help hotline at 1-800-331-5094, or click on the ‘CHAT: Connect Instructor to chat with support.

    NBC Learn

    OR

    • Contact eLearning and Professional Studies (eLPS) with problems or questions at Teaching Support or call 205-934-0429.

    ProctorU

    OR

    • Contact eLearning and Professional Studies (eLPS) with problems or questions at Teaching Support or call 205-934-0429.

    Respondus

    OR

    • Contact eLearning and Professional Studies (eLPS) with problems or questions at Teaching Support or call 205-934-0429.

    TaskStream

    OR

    • Contact eLearning and Professional Studies (eLPS) with problems or questions at Teaching Support or call 205-934-0429.

    Turnitin

    OR

    • Contact eLearning and Professional Studies (eLPS) with problems or questions at Teaching Support or call 205-934-0429.

    Wowza

    OR

    • Contact eLearning and Professional Studies (eLPS) with problems or questions at Teaching Support or call 205-934-0429.
  • Tech Support for Students

    The following are the technical support protocols for UAB students using Canvas and other academic technology in their online courses. If you have specific questions that cannot be answered by using the information below, please contact us at teachingsupport@uab.edu. If you are a faculty member, please see the Technical Support for Faculty page.

    Technical support for UAB students taking online courses


    Computer Support

    AskIT is your first line of support for all things technical at UAB. For issues with your BlazerID and password, computer issues, etc… contact the UAB AskIT team for support.


    Canvas Technical Support

    • Login to Canvas and select the Help button from the Green Navigation bar in the upper right corner for a list of ways (e.g., Live Chat, Call, Send a Ticket) for getting help.
    • Cannot login to Canvas? Visit BlazerID Central for help with your Blazer ID or to change your password.
    • No problems with BlazerID and still cannot access Canvas? Call Canvas Support Hotline at 855-778-9969.

    Academic Technologies

    The following list below details the technical support protocol for academic technology applications and tools at UAB. If you are experiencing any issues with either one of these tools within a course— first report it to your instructor. Next, follow the support protocol steps listed below.


    Cengage Learning


    Citrix Support

    Citrix GoToMeeting Support

    OR

    • Call Canvas Support Hotline at 1-888-259-8414 or 1-855-352-9002.

    Citrix GoToTraining Support

    OR

    • Call Canvas Support Hotline at 1-888-259-8414 or 1-855-352-9002.

    i>clicker Support

    OR

    • Call the i>clicker Technical Support hotline at 1-866-209-5698 or email them at support@iclicker.com.

    Instructure Canvas Support

    OR

    • Login to Canvas and select the Help button from the Green Navigation bar in the upper right corner for a list of ways (e.g., Live Chat, Call, Send a ticket) for Getting Help.
    • Cannot login to Canvas? Visit BlazerID Central for help with your Blazer ID or to change your password.
    • No problems with BlazerID and still cannot access Canvas? Call Canvas Support Hotline at 855-778-9969.

    McGraw–Hill Connect

    OR

    • Call McGraw-Hill Help hotline at 1-800-331-5094, or click on the ‘CHAT: Connect Student to chat with support.

    NBC Learn


    Nook Study

    OR

    • Call Customer Service: 1-800-THE-BOOK (1-800-843-2665) or click on the Live Chat option.

    Pearson MyLab

    OR

    • Call Pearson at 1-844-292-7016 or click on the Live Chat option.

    ProctorU

    OR

    • Call ProctorU Support Hotline at 1-855-772-8678.

    Respondus Lockdown Browser

    OR


    TaskStream

    OR

    • Call TaskStream Support Hotline at 1-800-311-5656.

    Turnitin