The following are the technical support protocols for UAB faculty using Canvas and other academic technology in their online courses. If you have specific questions that cannot be answered by using the information below, please contact us at teachingsupport@uab.edu. If you are a student, please see the Technical Support for Students page.

UAB faculty technical support for online course technologies


Computer Support

AskIT is your first line of support for all things technical at UAB. For issues with your BlazerID and password, computer issues, etc., contact the UAB AskIT team for support.


Canvas Technical Support

  • Login to Canvas and select the Help button from the Green Navigation bar in the upper right corner for a list of ways (e.g., Live Chat, Call, Send a Ticket) for getting help.
  • Cannot login to Canvas? Visit BlazerID Central for help with your Blazer ID or to change your password.
  • No problems with BlazerID and still cannot access Canvas? Call Canvas Support Hotline at 855-778-9969.

Academic Technologies

The following list below details the technical support protocol for academic technology applications at UAB. If you are experiencing any issues with either one of these tools within a course follow the support protocol steps listed below.


Camtasia Studio


Cengage Learn

OR

  • Contact Randal Berrows, Cengage Implementation and Training Specialist, at 1-334-521-2484 for technical support and assistance with Cengage products.

Citrix Support

Citrix GoToMeeting Support

  • Visit the Citrix GoToMeeting help page.
  • Search the GoToMeeting knowledge database for a resolution about the issue that you are experiencing.
  • Call GoToMeeting Support Hotline at 1-888-259-8414 or 1-855-352-9002.

OR

  • Contact eLearning and Professional Studies (eLPS) with problems or questions at Teaching Support or call 205-934-0429.

Citrix GoToTraining Support

  • Visit the GoToTraining Customer Support help page.
  • Search the GoToMeeting knowledge database for a resolution about the issue that you are experiencing.
  • Call the GoToTraining Support Hotline at 1-888-259-8414 or 1-855-352-9002.

OR

  • Contact eLearning and Professional Studies (eLPS) with problems or questions at Teaching Support or call 205-934-0429.

i>clicker Support

OR

  • Contact eLearning and Professional Studies (eLPS) with problems or questions at Teaching Support or call 205-934-0429.

Instructure Canvas Support

OR

  • Login to Canvas and select the Help button from the Green Navigation bar in the upper right corner for a list of ways (e.g., Live Chat, Call, Send a ticket) for Getting Help.
  • Cannot login to Canvas? Visit BlazerID Central for help with your Blazer ID or to change your password.
  • No problems with BlazerID and still cannot access Canvas? Call Canvas Support Hotline at 855-778-9969.

OR

  • Contact eLearning and Professional Studies (eLPS) with problems or questions at Teaching Support or call 205-934-0429.

McGraw–Hill Connect

OR

  • Call McGraw-Hill Help hotline at 1-800-331-5094, or click on the ‘CHAT: Connect Instructor to chat with support.

NBC Learn

OR

  • Contact eLearning and Professional Studies (eLPS) with problems or questions at Teaching Support or call 205-934-0429.

ProctorU

OR

  • Contact eLearning and Professional Studies (eLPS) with problems or questions at Teaching Support or call 205-934-0429.

Respondus

OR

  • Contact eLearning and Professional Studies (eLPS) with problems or questions at Teaching Support or call 205-934-0429.

TaskStream

OR

  • Contact eLearning and Professional Studies (eLPS) with problems or questions at Teaching Support or call 205-934-0429.

Turnitin

OR

  • Contact eLearning and Professional Studies (eLPS) with problems or questions at Teaching Support or call 205-934-0429.

Wowza

OR

  • Contact eLearning and Professional Studies (eLPS) with problems or questions at Teaching Support or call 205-934-0429.

Related Pages

Canvas login for students and faculty participating in online courses at UAB

Teaching resources for UAB faculty teaching online courses

Faculty toolkit for UAB faculty teaching online courses

UAB Quality Matters Initiative