The following are the technical support protocols for UAB students using Canvas and other academic technology in their online courses. If you have specific questions that cannot be answered by using the information below, please contact us at teachingsupport@uab.edu. If you are a faculty member, please see the Technical Support for Faculty page.

Technical support for UAB students taking online courses


Computer Support

AskIT is your first line of support for all things technical at UAB. For issues with your BlazerID and password, computer issues, etc… contact the UAB AskIT team for support.


Canvas Technical Support

  • Login to Canvas and select the Help button from the Green Navigation bar in the upper right corner for a list of ways (e.g., Live Chat, Call, Send a Ticket) for getting help.
  • Cannot login to Canvas? Visit BlazerID Central for help with your Blazer ID or to change your password.
  • No problems with BlazerID and still cannot access Canvas? Call Canvas Support Hotline at 855-778-9969.

Academic Technologies

The following list below details the technical support protocol for academic technology applications and tools at UAB. If you are experiencing any issues with either one of these tools within a course— first report it to your instructor. Next, follow the support protocol steps listed below.


Cengage Learning


Citrix Support

Citrix GoToMeeting Support

OR

  • Call Canvas Support Hotline at 1-888-259-8414 or 1-855-352-9002.

Citrix GoToTraining Support

OR

  • Call Canvas Support Hotline at 1-888-259-8414 or 1-855-352-9002.

i>clicker Support

OR

  • Call the i>clicker Technical Support hotline at 1-866-209-5698 or email them at support@iclicker.com.

Instructure Canvas Support

OR

  • Login to Canvas and select the Help button from the Green Navigation bar in the upper right corner for a list of ways (e.g., Live Chat, Call, Send a ticket) for Getting Help.
  • Cannot login to Canvas? Visit BlazerID Central for help with your Blazer ID or to change your password.
  • No problems with BlazerID and still cannot access Canvas? Call Canvas Support Hotline at 855-778-9969.

McGraw–Hill Connect

OR

  • Call McGraw-Hill Help hotline at 1-800-331-5094, or click on the ‘CHAT: Connect Student to chat with support.

NBC Learn


Nook Study

OR

  • Call Customer Service: 1-800-THE-BOOK (1-800-843-2665) or click on the Live Chat option.

Pearson MyLab

OR

  • Call Pearson at 1-844-292-7016 or click on the Live Chat option.

ProctorU

OR

  • Call ProctorU Support Hotline at 1-855-772-8678.

Respondus Lockdown Browser

OR


TaskStream

OR

  • Call TaskStream Support Hotline at 1-800-311-5656.

Turnitin

RELATED PAGES
Canvas LoginCanvas Login
Academic TechnologiesAcademic Technologies
Faculty ToolkitFaculty Toolkit
Quality MattersQuality Matters