Online proctoring services are available and accessible through Canvas. Use the following resources to learn more about ProctorU and how to use it.

Note: UAB eLearning pays for two exams (2.5 hours or less) per student per online course (course must be within a Q course section). This does not include fees associated with students missing exam sessions or scheduling exam sessions late. Additional exams may be purchased in addition to the ones that UAB eLearning will cover, but the fees for these additional courses must be paid by the school/department or student.


Timeline

Download the timeline as a PDF.

Before Term Starts
Schedule one-on-one training with ProctorU representative Hailey Schnorr (hschnorr@proctoru.com or 855-772-8678 x708).
Three Weeks Before Exam
Schedule your ProctorU exam within 3 weeks prior to your actual exam date. See the Faculty ProctorU Guide for instructions on how to schedule your exams. You are not required to have your exam materials ready at the time that you schedule your exams with ProctorU.
24 Hours After Scheduling
Receive exam scheduling email confirmation from ProctorU, and then after ProctorU approves the exam schedule, receive an exam activation email confirmation from ProctorU – both within 24 business hours of scheduling.
72 Hours Before Exam
Invite students to schedule their exams (no fee**) with a proctor. **Student’s scheduling their exams must happen 72 hours or more prior to the exam date to avoid late fees. Share the Student ProctorU Guide.
Day of Exam
Students will take the exam.

Get Started with ProctorU


Find Training


Prepare Your Students

  • Download and Share the Student ProctorU Guide.
  • Remind Your Students to Avoid Fees Associated with Late Scheduling and Missed Exams:
    • Missed Exam Sessions: $19.75
    • Late Scheduled Exam Session: $5.00
    • On Demand Exam Session: $8.75
    • On-Ground Proctoring Option: TBD
    • See the Student Guide for an Explanation of the Fees.
    • Give them the link to the Technical Issues help guide.
    • Download the ProctorU Security Handout.
  • If they are using a computer that has a built-in webcam, they will need to have something with a reflective surface on it when taking the test. This is to ensure that the proctor can view the outer frame of the computer (checking for sticky notes or similar things). Examples of reflective surfaces may include a mirror, the back of a CD, or cell phone (which would be put out of reach before taking the test).

Schedule Your Exams

  • Use the Faculty ProctorU Guide to Learn How to Schedule Your Exams.
  • Scheduled Exams with ProctorU Three Weeks Prior to Exam Date.

Get Technical Support

ProctorU Representative: Hailey Schnorr
Email: hschnorr@proctoru.com
Phone: 855-772-8678 x.708


See Answers to Frequently Asked Questions

  • Do proctors take a picture of the ID? If so, how long are those kept?
    If a photo is taken of the ID's they are purged after 14 days.
  • How long are videos kept?
    We only record sessions if there is an incident. These videos are stored on our US based servers for 30 days and then deleted.
  • What is the software that students have to download? Can you explain that? There’s a concern that it may cause a virus. Have there been any reports of that?
    Students download a one time applet called "Log Me In Rescue". Once they disconnect from ProctorU the applet deletes it's self. Each time the student connects they have to re-download, install and run the applet.
  • Do I have to have all of my exam materials ready when I schedule my exam with ProctorU?
    No. ProctorU does not need your exam materials when you schedule your exams.
  • Does Proctor U cover more time in a test if DSS accommodations are needed?
    Yes. ProctorU is ADA compliant and will accommodate any students who have an accommodation due to a disability. All you will need to do is ensure the time accommodation is set in Canvas for that student and notify ProctorU. You can notify ProctorU either by emailing the accommodation information to passwords@proctoru.com or by entering it when you submit your exam information through your account.
  • Do students need to have a full length mirror to take a test?
    No, but they may need something else with a reflective surface. If the student is using a computer that has a built-in webcam, they will need to have something with a reflective surface, for example the back of a CD or a cellphone (put out of reach before testing begins). This will allow the proctor to view the outer frame of the computer to check for sticky notes or similar items.

Review the ProctorU Security Handout.
Review the ProctorU Security Packet.


Get the Guides

Click on the buttons below to download the Faculty and Staff guides.

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