About the scam:
Support Desk Scams are perpetrated through a phone call. Typically, the scammer will have a thick foreign accent and claim to be from some company’s (e.g. Microsoft, Apple) Support Services in the Technical Department. The scammer will tell you something along the lines of “Your computer is seriously infected and has been causing a lot of trouble on the internet” or that “Your machine is at serious risk for infection”. Some scammers even offer you the opportunity to verify their ID by typing a specific command into your computer but this is not a legitimate method of verification. Once the scam caller feels they have your trust, they will ask you to take one of the following actions:
- visit a website that will allow them complete access to your machine
- download something they claim will help but is actually a virus
- purchase an item that will protect your machine but will do more harm than good and require you provide them will personal information.
What you should look for and know:
- Microsoft will never call you and say you’re machine is at risk/compromised or that you have been causing problems on the internet.
- Always ask for a call back number and say you’ll call them back. Google the phone number they give you. It is likely someone else has posted complaints about scammer online.
- Never purchase and/or download something blindly from the internet based on the suggestion of an untrusted source.
- Never give anyone access to your machine that you do not know and explicitly trust.
UAB IT Provides Critical Guidance to Campus on Appropriate Versions of Internet Explorer, Mac OS, and Java to Mitigate Risks of Exploitation
Recent security vulnerabilities identified in the Java software used by many browsers for accessing Internet and internal web sites requires that systems be kept up to date with the latest approved Java version. The U.S. Department of Homeland Security recommended that all web users disable or remove Java to mitigate the risks. However, as many UAB systems require Java, UAB IT is providing guidance to the UAB Campus that will both protect the university and will provide the ability to continue accessing the required UAB systems. Part of that guidance includes using separate browsers for accessing UAB vs. non-UAB websites, and using certain browser versions and Java versions.
• On Windows 7 Install IE 9 and Java 1.7.0_45
• On Windows XP install IE 8 and Java 1.7.0_45
UAB IT has updated the minimum recommendations for versions of Internet Explorer and Java as UAB systems have improved functionality to support newer browsers and the currently secure version of Java. Internet Explorer 9 and Java 1.7.0_45 are recommended for installation on Windows 7 and IE 8 with Java 1.7.0_45 on existing XP systems. UAB IT also recommends using a separate browser with JAVA disabled for Internet use. Use IE for on campus with Java enabled and your choice of Firefox or Chrome for Internet browsing with JAVA disabled (for information on disabling Java click here).
• Install OSX 10.8 and Java 1.7.0_45
UAB IT has updated the minimum recommendations for versions of Mac Operating systems and Java as UAB systems have improved functionality that are compatible with the current version of Java. The recommended operating systems for use on Campus are Apple OSX 10.7x and 10.8x. While Apple OSX 10.6x is still supported by Apple, vendors are no longer testing against it for compatibility. Apple operating systems will not run any version lower than Java 1.7.0_45.
UAB IT also recommends using two different browsers — one for surfing the Web and one just for accessing UAB systems. For Internet Web browsing, use one of the following: Firefox Safari, or Chrome, with Java disabled (for information on disabling Java click here). For working with just UAB systems, choose a different browser and enable Java to work in it. If you run into compatibility issues with the local browser and UAB IT systems, use the IT terminal servers to access UAB resources via RDP client (for information on using IT terminal servers on Mac click here).
For more information, contact AskIT (www.uab.edu/askit).
Microsoft's new Office 365 University product provides a 4-year subscription to every new Office app, plus SkyDrive storage and Skype calling on 2 PCs or Macs plus mobile devices. The cost of the subscription to students is $79.99 and is valid for 4 years. Students can purchase the subscription directly from Microsoft or online through UAB's software download provider, Kivuto.
This new subscription-based service replaces the previous offerings UAB made available to students through the UAB Bookstore and online download for Office products (Word, Excel, Powerpoint, etc.). UAB will continue to offer students free access to Microsoft Forefront (anti-virus) and server-based products such as SQL and Windows Server, however, Microsoft Windows desktop operating systems (Windows 7, 8) are no longer available to students through UAB. For more information, see the Microsoft Campus Agreement website.
Students that have previously installed one of the Microsoft Products that are no longer licensed for student use (generally those items where media was purchased at the UAB Bookstore or via online download such as Office, Windows-client Vista/7/8) should be aware that they are no longer licensed to use those products per the terms of the Microsoft agreement they signed at the time the media was delivered. While existing installations will continue to function, UAB encourages all students to migrate to the Office 365 University offering as soon as possible to ensure appropriate license compliance and to gain access to the new features.
For more information see the Microsoft Campus Agreement website.
Qualtrics Research Suite (Surveys)
|UAB has an agreement in place with Qualtrics that provides a survey tool to the UAB campus community at a discounted price to what is available to individual users and schools direclty from Qualtrics. School-level subscriptions include faculty, staff, and students. All other subscription levels include only employees (faculty/staff). The licensing is for campus only and does not include the UAB Hospital. If your school or department previously had a subscription directly with Qualtrics, those subscriptions are now included under the discounted campus agreement. Contact AskIT for information on migrating your surveys to the new subscription.|