BlazerWelcome

As students move back to campus and fall classes begin, we have some common answers to tech needs — and the places to go when you need help.

EMAIL
Every student has access to a free 50 GB e-mail account through Office 365. Students UAB email address (BlazerID@uab.edu).  They can access this through login to BlazerNet and select the email icon or go directly to the Office 365 website and login (outlook.office365.com). Through Office 365, all students get Microsoft Office software for free.  Log in to your email, select “Office365,” and the next screen will show the available office products.

WIFI
  • UABStarthere – Use this WiFi network first to connect and run the software install. Once you are connected, switch to the UABSecure network and “forget” UABStartHere; click here details on how to forget the network on each device.
  • UABSecure – This is the network to which you should connect to so you have a secure connection and faster speeds.
  • Dorm Wifi – If you live in a dorm, contact Apogee 866.578.8865 for assistance with dorm WiFi.
SECURITY
UAB Mobile App: We recommend you download the free UAB mobile app, which provides access to class schedules, Blazer Express schedules, maps, campus directory, news and athletics and Canvas Mobile.  Works with iPhone and Android mobile devices.
Rave Guardian: One of the best ways to improve your personal safety and protect your friends by building your own private safety network. This free app provides instant communications with friends, family, co-workers, UAB Police, and even 911 in the event of an emergency.  For information and access visit: uab.edu/emergency/rave-guardian.
Scams: UAB will never ask for your password via email or phone call. If you suspect you have received a phishing email, you should contact AskIT. If you suspect you have received a scam phone call, you should contact UAB Police.
Passwords: All students can get a free Keeper account to safeguard  passwords, including BlazerID passwords. Learn more from the UAB IT web page.

GET HELP
TechConnect is your on-campus tech store, located in the Hill Student Center, first floor room 135 (directly in front of the food court).  Visit the store for assistance with your computer, mobile device, or email access, or to purchase a new laptop and other essential computer items.  Access the TechConnect website uab.edu/techconnect to receive educational pricing on computers, laptops, tablets, accessories and more.
Contact AskIT to report problems or get help.

Download the full TechList here.
A faster, more convenient method for UAB faculty and staff to access software for UAB business purposes will debut Sept. 6.

The new solution will allow users to immediately install no-cost software and will quickly redirect users to the fee-based software purchase request.

More detailed instructions on how to use the new software download system will be available on Sept. 6. UAB IT will offer a software distribution process demonstration on Wednesday, Sept. 7, from 10 to 11 a.m. in Hill Student Center room 203. The demonstration is open to all UAB faculty and staff.

IT professionals across campus have worked with UAB IT to co-design the new solution for institutional software downloads.

The new solution uses Microsoft System Center Configuration Manager (SCCM), which is installed on most UAB-owned computers. If you have questions about SCCM, contact your department’s IT professionals.

When the new download solution debuts next month, the current software download site will remain live as UAB transitions to the new system for UAB-owned computers.

For software downloads for their personal home computers, students, faculty and staff can go to On the Hub.
If you call AskIT in the near future, you might receive help from Vice President and CIO Dr. Curt Carver.

Department leadership will be taking an active role in assessing how AskIT can improve how UAB IT serves campus — in some cases by answering calls and helping customers.

Curt HelpDeskCIO Dr. Curt Carver takes calls at the AskIT Help Desk.“This is one of our top priorities. I’m personally going to work to get this fixed,” Carver said. “We want you to experience quick, reliable service that enables you to get back to doing great work that helps change the world.”

Developing a responsive, proficient and courteous help desk is among the objectives in the IT Strategic Plan. Help desk improvements are part of an overall plan to create a world-class IT organization that builds trust with its customers and offers reliable services to exceed their needs and expectations.

In recent, weeks, a team from HDI, an association of technical support professionals, has been auditing AskIT to make recommendations on improving service. The goal is to improve AskIT’s maturity as a help desk to a 3-plus rating, on a scale of 0 to 4, in 24 to 30 months.

Over the next year, UAB IT will take several steps to making those improvements, including:

  • Updating equipment for technicians
  • Offering standardized training and customer service classes to AskIT staff
  • Hiring an associate director to focus on increasing customer service
  • Supplementing the current staff with additional technicians with customer service experience

UAB IT will also assess customers’ calls to help answer their questions and solve their problems more accurately and quickly.

“We’ll be looking at the top 10 reasons customers call us,” said Scott Sorenson, assistant vice president for process and quality management. “We’ll look at ways we can automate processes so we can answer customers’ questions faster.”

As customer service maturity improves, UAB IT will analyze the results to ensure continuous improvement.
Tuesday, 19 July 2016 11:13

Security tip: Stay safe online

Browsing web sites, shopping online, playing Pokemon Go — there are dozens of ways we go online every day. While no browser, app or device can be perfectly secure, learning safe browsing habits and practicing them every day can help you be safer and more secure online.

When you are reading e-mail or browsing online, be on the lookout for suspicious links and deceptive web pages, which are major sources of malware. CyberSecurityTip Icon

Also be careful when selecting browser plugins, apps, or other downloadable files since they can introduce new vulnerabilities.

Here are some suggestions to make your day-to-day online browsing more productive, safe, and secure.

  • Keep your browser software up-to-date. Be sure to install antivirus updates and regularly check for and install browser plugin (e.g., Adobe Flash and Java) updates.
  • Be more secure! Make sure a URL includes HTTPS before entering any personal information.
  • When in doubt, ignore. Don't click on pop-up windows or extraneous ads.
  • Keep your private information safe. Use a strong, unique password or passphrase for each account, and avoid storing account information on a website. Consider using separate browsers for sensitive logins and general web browsing. UAB IT offers a free password tool, Keeper, to help students, faculty and staff keep their passwords secure.
  • Use private networks for sensitive transactions. Avoid checking your bank account, making purchases, or logging in to other websites that include sensitive information when using public Wi-Fi. Make sure that on campus you use the UABSecure WiFi network, rather than UABStartHere.
  • Go stealth when browsing. Your browser can store quite a bit of information about your online activities, including cookies, cached pages, and history. To ensure the privacy of personal information online, limit access by going "incognito" and using the browser's private mode.
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