The new voice mail platform was successfully implemented on November 15th, 2012. Archived messages were only available until December 15th, 2012.  

Current users of MATLAB are required to UPDATE the current license on their desktop before Feb 1, 2013. To update MATLAB, open MATLAB and do following:

• click on Help and then Licensing and then UPDATE.  
• MATLAB will take a couple minutes to connect to the MATLAB License center and download an update license file to the users desktop.

For more information on MATLAB see http://www.uab.edu/it/home/component/k2/item/306-matlab.

UAB's Oracle agreement includes both site-licensed product available to the UAB community (for installation on UAB owned systems) and limited-use products based on a specific number of installations, users, or use.  The current agreement renews each August and requires an annual payment and an annual true-up (purchase of additional licenses) to cover additional FTEs over the base FTEs covered the previous year. 

UAB Telecommunications is implementing our new voice mail platform on November 15^th, 2012.

Your new voice mail box has been created on the new system and we need you to setup your new voice mail box prior to the cutover on November 15^th.

Please go to our IT Telecommunications website for complete directions in setting up your new voice mail box.

You will be able to access archived voice mail messages on your old voice mail until December 15^th, 2012.  To access archived messages dial (6-6001) and follow the prompts.

For any questions or concerns please contact our help desk at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or call our Telecom help desk at 4-7777 with any issues or questions.

*Please note that UAB Health System Cisco VoIP phones will not be affected by the cutover to the new voice mail system.

How to map a personal share (U: Drive/Home Directory) on UABFILE

Click link above to open PDF instructions

Oracle - Logging On/Logging Off

Each ethernet device is assigned a unique hardware address by the manufacturer. Manufacturers are each assigned a range of addresses that they may use in their manufacturing, so that it is not possible for two vendors to assign the same address. These hardware addresses are called MAC Addresses.

SOLUTION:

You can search by MAC number to find out what vendor's hardware you are looking for. An interactive database is available from the IEEE for this purpose. You can also check Cavebear's list of Vendor Codes

If you experience any issues with PGP, please report them to the help desk, AskIT, by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it " target="_blank"> This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or by phone at 205-996-5555.  Please be sure to provide the following information:

• Issue/symptoms
• Error messages
• Computer make and model
• Internet connection type
• PGP installer version
• Estimated time of occurrence (if possible)

Common Solutions to Installation Issues

1. Verify that you are an administrator of the system on which you are attempting to install PGP. 
2. Open your web browser and ensure that you have Internet connectivity by opening a website.
3. Be sure that you have a current installation package for PGP Desktop.  Visit www.uab.edu/it/software for the latest installation files.
4. Ensure that you are using your BlazerID and strong password for the PGP Enrollment credentials.

Common Solutions to Password Related Issues

1. Verify that Caps Lock is not on while authenticating.
2. If you recently changed your account password, you may have to provide the old password until you log in to the system with your new password.
3. If the previously mentioned steps do not resolve your issue, you should call the AskIT Help Desk to request a PGP recovery token for the system or portable device.  A recovery token is a one-time password that will allow you to bypass PGP, but it will not bypass the operating system password; you are still required to log in.

Common Solutions to Boot/Startup Related Issues

1. Ensure that a keyboard is connected to the system.  Systems such as tablets without physical keyboards will not be able to authenticate on the PGP boot screen.
2. Remove any CDs, DVDs or USB drives from the system.  Many of these devices have features that allow them to start before the system hard drive.
3. Does the system have multiple operating systems or Dell Media Direct?  If so, then you will need to contact your support personnel to assist you with the recovery of your hard drive.  Please note that PGP should never be installed on systems with multiple operating systems, as it will render the system inoperable.
4. See the PGP Recovery documentation for further support.

This page summarizes all of the online request form links available for services provided by IT.  To inquire about services not listed contact AskIT (uab.edu/askit or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it ). 

• Request guest wifi access, manage an existing wifi account or request any other Telecommunications service
  - https://commservices.comm.uab.edu/ServiceRequest/login.aspx
• Request a Desktop Web Conference account, conference bridge, add/relocate a telephone or network jack, etc.  - https://commservices.comm.uab.edu/ServiceRequest/login.aspx
• Report problems with your telephone or data service 
  - https://commservices.comm.uab.edu/Trouble/Login.aspx
   

• Usage toward UAB email and UABFile
• Request changes to your email service

• Request a BlazerID and password
• Change an existing password
• Set up a personal web space 

• Request a new user account (mailboxes, file storage, imaging systems or WebIT)
• Delete or modify and existing account (access to mailboxes, file storage, imaging systems or WebIT)
   

• Sponsors and guests can set up guest user accounts to access a myriad of UAB systems and services

• Request that courses in the Academic Institute be updated - courses can be cross listed; opened or closed; assigned instructors, designers or teacher's assistants; or have previous content imported to them - https://www.uab.edu/it/instech/auth/acad_form.html

• To report any incident to UAB Data Security that involves violations of UAB IT-related policies or involving UAB data or computer systems -https://silo.dso.uab.edu/incident/
• The process for secure media destruction at UAB can be found here.

• From your Central IT supported PC, log in at https://www.uab.edu/it/itds/dtadmin with your BlazerID and strong password to request local administrator rights
   

i>Clicker Classroom Response System