Known Issues and Solutions in Blackboard Learn

There are some as yet unresolved technical issues with the Blackboard Learn 9.1 system. This page will be updated as additional tests are completed. If you find an issue with the system, please let us know.

Browsers
Blackboard's list of supported browsers includes Internet Explorer 8 and Firefox 3.6.
Although not listed among them, Chrome also seems to work satisfactorily, and some higher education institutions explicitly recommend it. If you encounter issues using a specific browser, you may switch to an alternate browser and check performance (different operating systems, java versions, and other system configurations can all result in different issues on disparate systems).

For committed users of Explorer, you may want to access Blackboard in compatibility mode to clear up potential issues:
In the horizontal tool bar at the top of the browser, click Tools, select Compatibility View Settings, Check Display all websites in Compatibility View at the bottom of the dialog box and then hit Close.
You will need to close IE8 and reopen the browser before this change takes effect.

We will list additional known issues affecting tools and functions that may be important to you as test and develop workarounds. If you encounter an issue please This email address is being protected from spambots. You need JavaScript enabled to view it. so we can pass that information along to Blackboard and develop a workaround until it is resolved.

System Area Issue Solution or Workaround
Adaptive Release The What's New module provides students access to blogs and discussions for students not in that group TBD
Collaboration A User's virtual classroom Window freezes if another user enters the session We recommend not using the collaboration tool until this issue is corrected by Blackboard in an upcoming service pack
Content: Course Files Internet Explorer may interpret the request to open and download a Microsoft Word file as a security threat, and serves a dialog box asking for login and password information. Close the dialog box asking for login and password information and the word file will open; upload content as .pdf files where possible
Early Warning System The notifications tool can does not send emails for assignments built within a learning module; emails can contain garbled messages We recommend not using notifications until this issue is corrected by Blackboard
Early Warning System The due date rule may send a notification that an assignment is past due even if the student has submitted the assignment We recommend not using notifications until this issue is corrected by Blackboard
Early Warning System The notifications History filter will not filter based on notification, rule name, or user We recommend not using notifications history until this issue is corrected by Blackboard

Computer Setup

UAB's Department of Instructional Technology recommends the following for optimal performance of Blackboard Learn on your computer. If your computer is not set up correctly, you will experience errors in feature functionality.

    1. You should use a browser that is fully certified by blackboard.  Check for supported browsers here. To learn how to check which version you are using click here.
    2. You should have the recommended version of Java installed.

NOTE: Multiple versions of Java installed on the same computer can cause errors to occur. It is highly recommended that you remove all Java versions and only have the UAB-recommended version of Java installed.

To learn how to check your Java version click here.
To learn how to determine and remove multiple versions of Java click here.
To learn how to install Java click here.
To learn how to turn off automatic updates click here.

  1. Disable all pop-up Blockers. To learn how to disable your pop-up Blocker click here.
  2. Your Microsoft Office must be up to date with the latest patches. To learn how to check and update Microsoft Office click here.
  3. Plug-ins that must be installed: RealPlayer, Adobe Reader, Flash Player. To learn how to check for Plug-ins click here.
  4. You must Accept/Run the Security Certificate when prompted at logon. To learn how to Accept/Run Security Certificates click here.