UAB IT has developed a set of Key Performance Indicators that report various statistics to help UAB IT better understand and improve on how we interact with customers and respond to their needs.

The KPI charts measure, for example, how tickets are submitted to AskIT, the kind of issues for which customers are seeking help, the length of time tickets are open and the scores from customer satisfaction surveys/feedback.

Setting goals, measuring the results, communicating to our customers and acting on these Key Performance Indicators are critical to UAB IT's becoming a more service-oriented organization.

KPI charts by month:

July 2014

June 2014
July 14, 2014

WiFi

Using the UAB WiFi NetworkWi-Fi logo cropped

UAB IT provides a WiFi network in support of the academic, research, and administrative work of the UAB community. This WiFi network serves classrooms, common areas, green spaces, and many other popular areas around campus. 

Map of UAB WiFi Zones

To use this network, you must have a device with a WiFi network adapter. Two WiFi networks are available as of July 31, 2014:

  • UABStartHere: All users will begin by connecting to this network. Upon opening a web browswer, the user will automatically be directed to a Web page where they can choose a list of options. UAB students, employees and faculty members will have the option to either configure their WiFi device using QuickConnect or log on to the open UABStartHere network. Guests will have the option to register and log on to UABStartHere.
  • UABSecure: This secure network is the preferred network for UAB students, employees and faculty members. Users must have a valid BlazerID and password, and have their WiFi device properly configured for this network. Instructions for configuring a WiFi device for UABSecure are listed below.

QuickConnect setup instructions for UABSecure

iOS

Android

Windows 7

Windows 8


Manual setup instructions for UABSecure

OSX 10.9

Windows 7

Windows 8

Issues with WiFi

If you have an issue with the UAB WiFi network please report those concerns to AskIT (askit@uab.edu; www.uab.edu/askit; 205-996-5555)

UAB IT has contracted with InCommon to provide Comodo SSL server certificates for the uab.edu domain. 

Any UAB department using a certificate ending in uab.edu can use the service at no cost. UAB IT pays a yearly fee that covers all certificates.

For regular SSL server certificates, the server administrator can order them here.

For wildcard certificates and multiple domain name certificates, the server administrator should send a request to AskIT with all of the details and a valid CSR (Certificate Signing Request), and the request will be routed through Data Security and the Unix team.

 

 

 

 

 

 

Microsoft Office 365, a new cloud-based platform for e-mail, file storage, and Microsoft Office applications (Word, PowerPoint, Excel) is now the standard email for students (effective May 2014). This new service provides students with the following benefits:

  • 50 GB of e-mail space, an increase of 49 GB from the current service
  • 25 GB of free file storage, an increase of 24 GB from the current service
  • Access to Microsoft Office applications from laptops, tablets, and other mobile devices
  • A single web interface to access all of the above features

Students who prefer to work offline will be able to download the Office applications and continue using their preferred e-mail clients.

We expect all students to be transitioned to the Office 365 service by June 30, 2014. For more information and how the transition will occur please visit our Office 365 for Students info page.

Desktop Web Conferencing


WebEx imageCisco's WebEx conferencing product allows you to collaborate with colleagues across your organization, or halfway across the planet. You can meet online and share files, information, and expertise. WebEx solutions are meant to increase productivity while keeping you connected.UAB has negotiated a master agreement with WebEx that allows UAB faculty and staff to subscribe to certain enterprise subscriptions.  See the information below for details. 
Ready to order? 

New Features of Blackboard Learn 9.1

UAB implemented a service pack upgrade for Blackboard Learn 9.1 on August 12th, 2013, and this change results in a new look and feel and some new features to the Blackboard environment.

The information below provides a summary of major changes and links to additional content on the change.

*Student information on new features in Blackboard Learn Service Pack 13.

*Not all features may be available for the system as a whole or for certain schools.

Global Navigation & My Blackboard Create a blackboard profile
New discussion thread and post features Social Learning Tools
Calendar Video Everywhere
**My Blackboard  
August 13, 2013

Browser Information

Supported Browsers & Operating Systems for Blackboard Learn

Certified: fully tested and supported.
Compatible: partially tested but should function properly.
Provisional: future technologies considered supported by Blackboard Support.
Unsupported: either impossible or not tested.

Microsoft Windows Operating System
Screen_shot_2013-02-19_at_1.25.48_PM

Apple Mac OS Operating System
Screen_shot_2013-02-19_at_1.26.07_PM

  • Internet Explorer 8 and Internet Explorer 9 are tested in Standards Mode. Some known issues can be resolved by using Compatibility Mode (emulates IE7 behavior).
  • Both Google Chrome and Mozilla Firefox have moved to a rapid release cycle. At the time of testing, Chrome 16.0 and Firefox 9.0 were the latest available versions. Since then, new stable versions may have been released and widely adopted. Blackboard is supporting all newer stable versions of Chrome and Firefox.

Blackboard Learn Toolbar

The Blackboard Learn Toolbar for Internet Explorer and Firefox enhances the browsing experience for learners.
It facilitates research using context-aware decision support information rather than raw search results.
Learners can use the toolbar to discover resources using the Microsoft Bing Decision Engine.

BBLearn Toolbar

Combined with this new way to search are notifications your students use every day from the Blackboard Learn software.
You can reach students with course updates where they already are – browsing on the web.
Any time their web browser is open they are connected to your institution and getting notifications from classes.