UAB IT has developed a set of Key Performance Indicators that report various statistics to help UAB IT better understand and improve on how we interact with customers and respond to their needs.

The KPI charts measure, for example, how tickets are submitted to AskIT, the kind of issues for which customers are seeking help, the length of time tickets are open and the scores from customer satisfaction surveys/feedback.

Setting goals, measuring the results, communicating to our customers and acting on these Key Performance Indicators are critical to UAB IT's becoming a more service-oriented organization.

KPI charts by month:

August 2014

July 2014


June 2014
July 14, 2014

WiFi

Using the UAB WiFi NetworkWi-Fi logo cropped

UAB IT provides a WiFi network in support of the academic, research, and administrative work of the UAB community. This WiFi network serves classrooms, common areas, green spaces, and many other popular areas around campus. 

Map of UAB WiFi Zones

To use this network, you must have a device with a WiFi network adapter. Two WiFi networks are available as of July 31, 2014:

  • UABStartHere: All users will begin by connecting to this network. Upon opening a web browswer, the user will automatically be directed to a Web page where they can choose a list of options. UAB students, employees and faculty members will have the option to either configure their WiFi device using QuickConnect or log on to the open UABStartHere network. Guests will have the option to register and log on to UABStartHere.
  • UABSecure: This secure network is the preferred network for UAB students, employees and faculty members. Users must have a valid BlazerID and password, and have their WiFi device properly configured for this network. Instructions for configuring a WiFi device for UABSecure are listed below.

QuickConnect setup instructions for UABSecure

iOS

Android

Windows 7

Windows 8


Manual setup instructions for UABSecure

OSX 10.9

Windows 7

Windows 8

Issues with WiFi

If you have an issue with the UAB WiFi network please report those concerns to AskIT (askit@uab.edu; www.uab.edu/askit; 205-996-5555)

UAB IT has contracted with InCommon to provide Comodo SSL server certificates for the uab.edu domain. 

Any UAB department using a certificate ending in uab.edu can use the service at no cost. UAB IT pays a yearly fee that covers all certificates.

For regular SSL server certificates, the server administrator can order them here.

For wildcard certificates and multiple domain name certificates, the server administrator should send a request to AskIT with all of the details and a valid CSR (Certificate Signing Request), and the request will be routed through Data Security and the Unix team.

 

 

 

 

 

 

Microsoft Office 365, a new cloud-based platform for e-mail, file storage, and Microsoft Office applications (Word, PowerPoint, Excel) is now the standard email for students (effective May 2014). This new service provides students with the following benefits:

  • 50 GB of e-mail space, an increase of 49 GB from the current service
  • 25 GB of free file storage, an increase of 24 GB from the current service
  • Access to Microsoft Office applications from laptops, tablets, and other mobile devices
  • A single web interface to access all of the above features

Students who prefer to work offline will be able to download the Office applications and continue using their preferred e-mail clients.

We expect all students to be transitioned to the Office 365 service by June 30, 2014. For more information and how the transition will occur please visit our Office 365 for Students info page.

Desktop Web Conferencing


WebEx imageCisco's WebEx conferencing product allows you to collaborate with colleagues across your organization, or halfway across the planet. You can meet online and share files, information, and expertise. WebEx solutions are meant to increase productivity while keeping you connected.UAB has negotiated a master agreement with WebEx that allows UAB faculty and staff to subscribe to certain enterprise subscriptions.  See the information below for details. 
Ready to order? 

August 13, 2013

Browser Information

Supported Browsers & Operating Systems for Blackboard Learn

Certified: fully tested and supported.
Compatible: partially tested but should function properly.
Provisional: future technologies considered supported by Blackboard Support.
Unsupported: either impossible or not tested.

Microsoft Windows Operating System
Screen_shot_2013-02-19_at_1.25.48_PM

Apple Mac OS Operating System
Screen_shot_2013-02-19_at_1.26.07_PM

  • Internet Explorer 8 and Internet Explorer 9 are tested in Standards Mode. Some known issues can be resolved by using Compatibility Mode (emulates IE7 behavior).
  • Both Google Chrome and Mozilla Firefox have moved to a rapid release cycle. At the time of testing, Chrome 16.0 and Firefox 9.0 were the latest available versions. Since then, new stable versions may have been released and widely adopted. Blackboard is supporting all newer stable versions of Chrome and Firefox.
August 12, 2013

Screensync

SyncSpaceSync Space

Sync Space for iPad provides a zoom able drawing space that can be shared in real-time over the net a sort of shared whiteboard. Turn on synchronization and send a link to the document to others who will be able to see your drawing and also make changes using Sync Space.

The resulting drawings can be posted to Twitter, 37 Signals' Campfire and Face book or emailed as a PDF.

lt’s the perfect whiteboard replacement for distributed teams. See a demonstration video a tour web site.

August 12, 2013

WebCapture

webcaptureWebCapture (free)

WebCapture is a small utility application for your iPhone/iPod touch to help you capture screenshots of websites.

The app takes screenshot photos of the website alone - no status or toolbars are shown in the screenshots taken therefore no cropping or editing it needed making the job of creating screenshots much easier.