January 01, 2012

Supported Clients

The following Exchange clients are supported:  Outlook 2010, Outlook 2007, Outlook 2011 (MAC), Entourage 2008 EWS Edition, OS X Mail App.

POP/IMAP clients that known to work include: Thunderbird.  We will continue to support the Pop/IMAP Services but Pop/IMAP client support is limited.

Setup Autodiscover for Outlook 2010 when you’re on the UAB domain.

  1. Open Outlook 2010. The Startup Wizard displays automatically. On the first page, select Next.
  2.  

  3. On the E-mail Accounts page of the wizard, select Next again to setup the account.
  4.  

  5. On the Auto Account Setup page, Outlook may try to automatically fill in Your Name and Email Address (This email address is being protected from spambots. You need JavaScript enabled to view it. ) settings based on how you’re logged on to your computer. Make sure the information is correct, and select Next.
  6.  

  7. After selecting Next on the Auto Account Setup page of the wizard, Outlook will perform an online search to find your email server settings. Select Finish.
  8.  

How To configure Outlook 2010 while NOT on the UAB domain

  1. Open Outlook 2010. The Startup Wizard displays automatically. On the first page, select Next.
  2.  

  3. On the E-mail Accounts page of the wizard, select Next again to setup the account.
  4.  

  5. Finally, just above the Account Settings button, click Add Account. You will see the Auto Account Setup page. You will need to type in the fields Your Name, E-mail address (i.e. This email address is being protected from spambots. You need JavaScript enabled to view it. ) and Password (BlazerID). Select Next.
  6.  

NOTE: If you are not sure if you are on the UAB domain, please check out our FAQ on how to determine that.

Initial set up:

If you are launching Outlook 2011 for the first time,  the "Welcome" screen will appear upon opening the application.

1. Set Outlook as the default application by checking the box next to "Make Outlook the default application for email, calendar, and contacts."

2. Select Add Account.

3. In the Accounts screen, select Exchange Account.

4. Fill out the appropriate Exchange account information (leave the "Configure Automatically" box checked ) and select Add Account.

 

5. A screen with your Exchange account information will appear for your review. Select  the red "X" button on the upper left-hand corner of that screen to continue to Outlook 2011.

Adding an account to a previously configured Outlook 2011 application:

1. Select Outlook from the top left of the Apple Menu bar after launching the application.

2. Select Preferences.

3. Select Accounts under Personal Settings from the Preferences menu.

4. Select the plus sign in the lower left-hand corner of the screen and select Exchange.

5. Fill out the appropriate Exchange account information (leave the "Configure Automatically" box checked ) and select Add Account.

 

6. A screen with your Exchange account information will appear for your review. Select  the red "X" button on the upper left-hand corner of that screen to continue to Outlook 2011.

What are the Ideal Mail Server Settings when you need to manually setup an email client that does not support Exchange? 

  • Mail Setting type: IMAP
  • Mail Server: mail.ad.uab.edu
  • SSL is set.
  • Mail Server Port: 993
  • Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Password: BlazerID password.
  • Outgoing Mail Server: Relay.ad.uab.edu
  • Mail Server port: 587
  • SSL is set.
  • Server does require you to login with your BlazerID and password.

Set Up Exchange - Mac® Mail

With the release of OS 10.6 Snow Leopard, Mac Mail, iCal, and Address Book can integrate with Microsoft Exchange.

Note: For best performance with Exchange, we highly recommend using Autodiscover.

To set up Mac Mail for Exchange with Autodiscover, perform the following steps:

  1. Open Mac Mail. If this is the first time that it has been used, the Setup Assistant will appear. Otherwise, select File / Add Account.
  2. Enter the following information:  
    • Full Name-Enter your first and last name. This is the name that will appear in the From field of messages you send.
    • Email Address-Enter your entire email address (e.g., This email address is being protected from spambots. You need JavaScript enabled to view it. ).
    • Password-Enter the Blazerid password for your email account.
  3. Select the Continue button.
  4. If you get a Verify Certificate pop-up, select the Connect button.
  5. An Account Summary page will open. To access your contacts through Address Book, select the Address Book contacts check box. To access your calendar through iCal, select the iCal calendars check box.
  6. Select the Create button.

If you need to manually setup Mac mail, here are the server settings you will need to use.

Mail Server: mail.ad.uab.edu

Your Username: BlazerID

Your password: BlazerID password.

Initial set up: 

If you are launching Outlook 2011 for the first time, the "Welcome" screen will appear upon opening the application.

  1. Set Outlook as the default application by checking the box next to Make Outlook the default application for email, calendar, and contacts.

  2. Select Add Account.

    Add Account

  3. In the Accounts screen, select Exchange Account.

    Select Exchange Account 

  4. Fill out the appropriate Exchange account information (leave the Configure Automatically box checked) and click Add Account.

     Enter Exchange Account Info

  5. A screen with your Exchange account information will appear for your review. Click the red "X" button on the upper left-hand corner of that screen to continue to Outlook 2011.

     Continue to Outlook 2011

Adding an account to a previously configured Outlook 2011 application:

  1. Select Outlook from the top left of the Apple Menu bar after launching the application.

  2. Select Preferences.

  3. Select Accounts under Personal Settingsfrom the Preferences menu.

     Select Account

  4. Select the plus sign in the lower left-hand corner of the screen and select Exchange.

     Click plus sign and select Exchange account

  5. Fill out the appropriate Exchange account information (leave the Configure Automatically box checked ) and click Add Account.

    Enter Exchange Account Info 

  6. A screen with your Exchange account information will appear for your review. Click the red "X" button on the upper left-hand corner of that screen to continue to Outlook 2011.

     Continue to Outlook 2011

 

Mac OS X Lion – FileVault (Whole Disk)

The official Apple support article can be found at: http://support.apple.com/kb/HT4790

PGP Warning!

When Lion is first installed, the hard drive is separated into a utility partition and an OS partition. Because of the way that PGP works, it is expected to break when partitions are manipulated and therefore users are discouraged from upgrading to Lion if PGP is installed or if the disk is encrypted with any other software.

Using FileVault

In the Lion operating system Apple’s FileVault has been upgraded to a full disk encryption solution, as opposed to the protected Home directory that was used in previous versions of the operating system. To enable FileVault, open the System Preferences application and click on the Security & Privacy menu.

If you decide to turn on FileVault, you will first receive a recovery token that can unlock the drive in the event that your password doesn’t work. The recovery key should either be stored in a safe place, or sent to Apple for safe keeping.

 Recovery Key

If you choose to send the whole disk recovery key to Apple, you must create three security questions that are used by Apple to encrypt your recovery key. The answers are case sensitive so be sure to type them just as you would remember them.

Recovery Key Storage

Immediately after the recovery token options are set, the system will reboot and a valid passphrase will be required in order to unlock the drive and start the operating system. When you sign back in to Mac OS, you will receive a dialog like the one below that attempts to estimate the time remaining on the drive encryption.

Drive Encryption Time

Retrieving your recovery key from Apple

If you forget your login password for an OS X Lion FileVault-encrypted drive, and you had chosen to store your recovery key with Apple, you may contact AppleCare and request retrieval of your recovery key. Typing in the wrong login password three times will produce a note under the password field which states, "If you forgot your password, you can… …reset it using your recovery key."

Click the triangle-button next to that message to reveal the Recovery Key text field (which replaces the password text field) and AppleCare contact information, along with your computer's Serial Number and a Record Number. You will need to provide these two pieces of information in order for AppleCare to retrieve your recovery key.

Upon successful retrieval and entry of your recovery key, you will be prompted to change your login password. After changing your login password, it is also recommended that you change your FileVault recovery key and upload the new one to Apple.

Changing your recovery key

In the Security & Privacy system preference, under the FileVault tab, click "Turn Off FileVault…" to disable FileVault. After FileVault is off, FileVault will begin to decrypt your drive. Once decryption is complete, you'll be able to click the "Turn On FileVault…" button. Doing so will allow you to enable unlock-capable users, will show you a new recovery key and will give you the option of sending this new key to Apple. The old key sent to Apple will not be able to unlock your newly-encrypted disk. If you need to retrieve your recovery key from Apple, only the new one will be retrieved based on the Serial Number and Record Number displayed to you in the login window.

Migrating a FileVault-protected Home from an earlier version of Mac OS X

If you are using FileVault in Mac OS X v10.6 Snow Leopard, you can install OS X Lion and continue to use your FileVault-encrypted home directory in the same way you did in Snow Leopard. OS X Lion considers your earlier version of FileVault encryption to be "Legacy FileVault". With a Legacy FileVault encrypted home directory, opening the Security & Privacy preference pane will cause the following dialog to appear, alerting you that "You're using an old version of FileVault":

 Legacy File Vault

You may continue to use OS X Lion with Legacy FileVault, but you cannot enable Legacy FileVault for other user accounts in OS X Lion. If you turn off Legacy FileVault, the Legacy FileVault tab will disappear and you can then choose to enable OS X Lion's FileVault 2 (disk encryption).

Encrypting Time Machine

Time Machine works properly on Lion, but more importantly it allows you to encrypt the backup. Once a drive has been prepared and encrypted in Lion, it can’t be mounted on any operating system that’s older than Lion because of the encryption.

Encrypting Time Machine

 

Encrypting Time Machine

You have been directed to this page to help troubleshoot a problem with using your BlazerID and password credential.  If you were going through the password reset process when sent to this link, the system determined you likely know your password already, so resetting it will not resolve the problem.  Please review the information on this page, to see if it helps.  If you continue to have difficulty using your BlazerID, you may either return to the password reset process, or you can call us at 205-996-5555 or visit the AskIT support page at www.uab.edu/askit to open a trouble ticket.  You may also chat with a technician through the support page, or review our FAQs and other online resources for further guidance.

Did you create your BlazerID today?  If so, it may have not had time to be loaded into all of the online systems.  We generally recommend that you wait at least one hour before trying to access administrative or e-learning systems.  In some cases, it may take two or more hours, or even overnight for your credentials to be fully processed.  It cannot hurt to continue working through the rest of this page, but keep the delay in mind.

Verify your BlazerID and password.  Open the "Activate Accounts" page https://idm.blazernet.uab.edu/bid/syn and submit your BlazerID and password there.  If it returns a Success screen, then any login problem you are having is definitely not caused by a bad password.  It is possible that the Activate process may have resolved the problem you were having with your BlazerID/password, so you should try logging in again now.  If it still does not work, then continue reading below.

If the Activate Accounts screen failed: then you either entered an incorrect BlazerID or password.  To verify your ID, open and submit the "Do I Have a BlazerID" page https://idm.blazernet.uab.edu/bid/doi  - if that returns the expected result, then you probably need to return to the password reset process, or open the "Change BlazerID Password" page https://idm.blazernet.uab.edu/bid/pwd to initiate it.

ALL SECTIONS FROM HERE ON ASSUME THE ACTIVATE ACCOUNTS SCREEN WAS SUCCESSFUL

Unable to access the BlazerNET portal (blazernet.uab.edu)

The most common problem with logging into BlazerNET is that you must be an incoming, active, or recently active employee or student in order to access it.  If you were admitted as a student today, or are a recent hire (see Oracle section below), then it may take overnight for the system to recognize you as being active.  If you are an alumni who needs a transcript, please visit http://www.uab.edu/transcript instead.

Unable to access Blackboard Learn e-learning system (www.uab.edu/bblearn)

You will not be able to access your courses until the first day your class begins.

Unable to access the Oracle Administrative System (HR & Finance)

If you are a recent hire (new UAB employee), then all paperwork must have cleared and all workflow steps must have been completed so that you are officially an active employee.  If your paperwork completed today, then it will probably be tomorrow before you can log in to Oracle (or BlazerNET).

ActiveSync Setup Procedure 

For Android, iPhone, Windows Mobile, and other devices


With most mobile devices, you will need to adjust specific settings to set up ActiveSync/Exchange. These settings are interchangeable on any device you have that uses ActiveSync to integrate your email.


The settings are:

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Password: your Blazerid password
  • Server: mail.ad.uab.edu
  • Domain: UAB
  • Username: Blazerid
  • SSL: turn this setting on


Please follow the instructions that correspond with your mobile device type (Android, iOS, or Windows mobile phone) to complete email setup for your operating system.


Android

  1. Open your Applications.
  2. Select Settings.
  3. You should see Accounts or Accounts & Sync depending on your exact device. Select one.
  4. Select Add Account.
  5. You should now see an option for Corporate or Exchange or ActiveSync/Exchange. Select one.
  6. You will now see the field's Email Address (e.g. - This email address is being protected from spambots. You need JavaScript enabled to view it. ) and Password (e.g. - BlazerID password). Enter those now, and select Next. You may need to additional information if the phone cannot be set up automatically. Additional info:
    1. Exchange mail server: mail.ad.uab.edu
    2. Username: blazerid


iOS (iPad/iPhone/iPod)

  1. Select Settings.
  2. Select Mail, Contacts, and Calendars.
  3. Select Add Account.
  4. Select Microsoft Exchange.
  5. You can now type your Email Address (This email address is being protected from spambots. You need JavaScript enabled to view it. ), Username (BlazerID), and Password (BlazerID password).

Windows Mobile Phone

  1. On Start, scroll left to the applications list, select Settings, and then Email & Accounts.
  2. Select Add an account > Outlook.
  3. Select the Email address box, and then type your This email address is being protected from spambots. You need JavaScript enabled to view it. for your Exchange Server email account.
  4. Select the Password box, and then type your BlazerID password.
  5. Select Sign in.