To schedule an appointment to have your laptop encrypted, please contact the AskIT help desk at 205-996-5555. The following procedures will be performed on your laptop or notebook computer:

  • Backing up your data
  • Verifying or installing antivirus software
  • Updating antivirus definitions and scanning for viruses
  • Scanning with hardware diagnostic software
  • Installing operating system updates
  • Defragmenting the hard drive
  • Encrypting your laptop
Please be advised:
  1. If you have a dual-boot (dual operating system), Dell Inspiron M1210, Dell E5400, Dell XPS, Dell Media Direct, Mac, Linux or IBM system, please call AskIT at 205-996-5555 before scheduling an appointment.
  2. You will need to bring your power supply with your laptop.
  3. The AskIT (CEC 225) location is open Monday, Tuesday, Thursday and Friday 8:00 a.m. - 5:00 p.m. and Wednesday 8:30 a.m. - 5:00 p.m.
  4. It will take approximately 15 minutes to fill out the paperwork when you drop off your laptop computer, and approximately five minutes to complete the paperwork when you pick it up.
  5. The duration of the appointments (from the time you drop your laptop computer off, to the time you pick it up) are approximately 1-3 business days. If you come after 11:00 a.m. on the day of your appointment, the duration of your appointment may two business days.

BlazerID Login Required: In order to schedule a Health Check appointment you will need to login with your BlazerID and strong password. If you are unable to login, please visit BlazerID Central and choose "Activate Accounts" to determine whether you have a "strong "password. If you are unable to Activate Accounts successfully, please return to BlazerID Central and choose "Change BlazerID Password" to reset your password to a "strong" password. If you have any questions or concerns during this process, please call AskIT at 205-996-5555 for assistance.

Please feel free to contact us with any questions through our help desk, AskIT, by email or phone at 205-996-5555.

 

This video will show you how to install application updates on your machine.


Published in FAQ - Infrastructure

Flaws are found in application software on a regular basis and the manufacturer often corrects these issues by releasing patches or new versions. To determine whether your system is using old versions of software, use Microsoft Baseline Security Analyzer.


*While Windows Vista is shown in the following video, the steps can be used for both Windows XP or Windows Vista platforms.

NOTE: Do not encrypt your boot disk if you currently use, or plan to use Bootcamp to run a Windows operating system on your Mac. Also, there is a known incompatibility with Sophos and FileVault on Mac OS X 10.5.x. If you choose to use FileVault please do not install Sophos Antivirus at this time.


This is a do it yourself option. Please refer to the documentation and training videos on the following topics for information on how to configure and encrypt laptop computers. 


Please note: It is recommended that the steps be performed in the order they are listed. Some sections may not have videos or documents associated with a particular operating system. Also, if you have a dual-boot (dual operating system), Dell Inspiron M1210, Dell E5400, Dell XPS, Dell Media Direct, Mac, Linux or IBM system, please call AskIT at 205-996-5555 before attempting to perform these steps.

 

Videos Docs
How to create a strong password XP | Vista | Mac XP | Vista | Mac
How to configure your laptop XP | Vista | Mac XP | Vista | Mac
How to scan for missing patches XP | Vista | Mac XP | Vista | Mac
How to update applications XP | Vista | Mac XP | Vista | Mac
How to install OS updates XP | Vista | Mac XP | Vista | Mac
How to install antivirus XP | Vista | Mac XP | Vista | Mac
How to backup your machine XP | Vista | Mac XP | Vista | Mac
How to defragment your hard drive XP | Vista | Mac XP | Vista | Mac
How to run Spinrite XP | Vista | Mac XP | Vista | Mac
How to encrypt your laptop XP | Vista | Mac XP | Vista | Mac

 

 

 

Please feel free to contact us with any questions through our help desk, AskIT, by email or phone at 205-996-5555.

 

January 01, 2012

Defrag - Windows

This section will show you how to defrag your hard drive in order to correct problems with files and folders.


*While Windows Vista is shown in the following video, the steps can be used for both Windows XP or Windows Vista platforms.

Published in FAQ - Infrastructure

Antivirus software protects your computer from malicious files and exploits by scanning files on access and creation. The effectiveness of the antivirus software's ability to detect malicious files is based on the definition files that are updated seveeral times a day by the manufacturer. Therefore, it is important that the antivirus software is updated regularly to detect the latest threats.


*While Windows Vista is shown in the following video, the steps can be used for both Windows XP or Windows Vista platforms.