Known Issues and Solutions in Blackboard Learn

There are some as yet unresolved technical issues with the Blackboard Learn 9.1 system. This page will be updated as additional tests are completed. If you find an issue with the system, please let us know.

Blackboard's list of supported browsers includes Internet Explorer 8 and Firefox 3.6.
Although not listed among them, Chrome also seems to work satisfactorily, and some higher education institutions explicitly recommend it. If you encounter issues using a specific browser, you may switch to an alternate browser and check performance (different operating systems, java versions, and other system configurations can all result in different issues on disparate systems).

For committed users of Explorer, you may want to access Blackboard in compatibility mode to clear up potential issues:
In the horizontal tool bar at the top of the browser, click Tools, select Compatibility View Settings, Check Display all websites in Compatibility View at the bottom of the dialog box and then hit Close.
You will need to close IE8 and reopen the browser before this change takes effect.

We will list additional known issues affecting tools and functions that may be important to you as test and develop workarounds. If you encounter an issue please forward that to us so we can pass that information along to Blackboard and develop a workaround until it is resolved.

System Area Issue Solution or Workaround
Adaptive Release The What's New module provides students access to blogs and discussions for students not in that group TBD
Collaboration A User's virtual classroom Window freezes if another user enters the session We recommend not using the collaboration tool until this issue is corrected by Blackboard in an upcoming service pack
Content: Course Files Internet Explorer may interpret the request to open and download a Microsoft Word file as a security threat, and serves a dialog box asking for login and password information. Close the dialog box asking for login and password information and the word file will open; upload content as .pdf files where possible
Early Warning System The notifications tool can does not send emails for assignments built within a learning module; emails can contain garbled messages We recommend not using notifications until this issue is corrected by Blackboard
Early Warning System The due date rule may send a notification that an assignment is past due even if the student has submitted the assignment We recommend not using notifications until this issue is corrected by Blackboard
Early Warning System The notifications History filter will not filter based on notification, rule name, or user We recommend not using notifications history until this issue is corrected by Blackboard

Computer Setup

UAB's Department of Instructional Technology recommends the following for optimal performance of Blackboard Learn on your computer. If your computer is not set up correctly, you will experience errors in feature functionality.

    1. You should use a browser that is fully certified by blackboard.  Check for supported browsers here. To learn how to check which version you are using click here.
    2. You should have the recommended version of Java installed.

NOTE: Multiple versions of Java installed on the same computer can cause errors to occur. It is highly recommended that you remove all Java versions and only have the UAB-recommended version of Java installed.

To learn how to check your Java version click here.
To learn how to determine and remove multiple versions of Java click here.
To learn how to install Java click here.
To learn how to turn off automatic updates click here.

  1. Disable all pop-up Blockers. To learn how to disable your pop-up Blocker click here.
  2. Your Microsoft Office must be up to date with the latest patches. To learn how to check and update Microsoft Office click here.
  3. Plug-ins that must be installed: RealPlayer, Adobe Reader, Flash Player. To learn how to check for Plug-ins click here.
  4. You must Accept/Run the Security Certificate when prompted at logon. To learn how to Accept/Run Security Certificates click here.
February 21, 2013

Student Quicklinks


2013-2014 Academic Year

 UAB Information Technology strives to provide consistent, accessible, personalized and collaborative environments to enhance the student experience. The quicklinks below provide a ‘get-started’ list of the most common services students ask about. For even more information and resources available to the student community visit

BlazerID and Password

Most of UAB's secured online resources require you to log in using your BlazerID and password.  You probably already have a BlazerID; however,  if you are not sure or if you need to change your password, you can visit BlazerID Central at  As of January 1, 2014 a new password/passphrase standard is in effect. In accordance with the new standard student passwords will expire at 180 day intervals.  You will receive multiple advance notifications of a pending password expiration date.  


Using your BlazerID and password, log into BlazerNet, UAB's student portal - From there you will be able to link to class registration, grades, financial aid and other academic resources.


Quicklinks EmailYour UAB e-mail address ( is the place to look for all official correspondence from UAB. To check or update your e-mail preferences, visit BlazerID Central at To register a UAB account, click “Get A UAB Email Account” on the left side of the web page.  This service is available at no cost to all active students, and provides up to 1GB of mail storage.  Currently, you can access your account with any Microsoft Outlook client, or through the web via  Beginning in May 2014 UAB will be transitioning students to Microsoft Office 365 email.  This will provide 50GB of storage plus other features. If your email account has been migrated to Office 365, you should use to access your mailbox. For help with email configuration, visit the FAQ link:to

File Size & UAB Dropbox

Your mailbox has 1GB of space, and the size limit for attachments is 30MB.  Large attachments should be sent via the UAB Drop Box at

Wireless Networks

Stay connected on campus by accessing the UAB WiFi network using your BlazerID and password:

Mobile Users

Have an Apple or Android mobile device? Download the free UAB Mobile app which provides access to class schedules, maps, Campus Directory, news and athletics, and Blackboard Mobile Learn:

Online Classroom/Blackboard & Canvas

Online courses are available via UAB’s online classroom, Blackboard (log in with your BlazerID and password at For support, check out the Blackboard self-help options at  Students generally have access to their specific Blackboard courses on the first day of the term, but faculty may arrange for earlier or later access.  Beginning in Summer 2014, UAB will begin transitioning to Canvas as the learning management system. All courses will be in Canvas for Fall 2014.  To access Canvas, visit the Canvas website at 

Recommended System Specifications & Computer Setup

UAB IT provides recommendations on computer specifications for Apple Macintosh and Microsoft Windows PC laptop and desktop systems, and guidance on how to prepare your computer for use at UAB (before you arrive on campus). Visit and select from the available resources for more detail.

Software & Computers

UAB IT offers an extensive library of software for free or at discounted pricing, including antivirus software, Microsoft Office products and more. Through UAB's relationship with Dell, many computer products are available at a discount to students (and parents on behalf of students).  Visit and select from the available resources for more detail.

Computer Labs

computerUAB maintains several student computing labs which are open to all current students with a valid BlazerID. For locations and hours, visit

Campus Directory

The online directory contains contact information for students, faculty, staff and all UAB entities:

Higher Education Opportunity Act & Digital Rights Compliance

The Higher Education Opportunity Act (HEOA) includes provisions to reduce the illegal uploading and downloading of copyrighted works through peer-to-peer (P2P) file sharing of movies, videos, music, etc. More information, including how UAB detects and responds to illegal downloading activity, can be found at

IT Policies

policiesIndividuals who use UAB technology resources are required to read the Acceptable Use Policy in its entirety. This and other IT policies, standards and best practices can be found on the UAB IT website:

Help Desk

help deskFor support with all things IT contact AskIT, UAB's IT help desk. Many self-help articles and FAQs are available on the AskIT website.  To access the FAQs, open a ticket or chat with an agent visit, or call AskIT at 205-996-5555.  Hours of operation vary and are posted on the website.


Students can register their cell phone for various notifications from around campus.  From notifications about postings in the learning management system, to reminders about registration deadlines, to being able to reset your BlazerID password remotely (24x7) all starts with registering your cell phone and selecting which services you want to take advantage of. Visit and sign up today.


Persons who are formally affiliated with UAB gain access to university-managed electronic resources by means of an officially recognized credential called a “BlazerID."  A non-UAB person who needs access to these resources is not eligible to create a BlazerID, and is thus required to obtain a guest username and password.  Guest accounts (also referred to as “XIAS” accounts) must be sponsored by a UAB employee, and are subject to an approval and setup process. 

Who is a guest?

Guest accounts can be used for many purposes at UAB.  Guests can fall into a number of categories, including but not limited to:

  • A researcher accessing data stored on a UAB SharePoint site
  • A colleague from another institution who needs to access a UAB file share
  • A vendor that is remotely supporting a UAB-owned system via VPN
  • A site visitor conducting an accreditation review who needs local network access
  • A consultant who needs system access to conduct on-site installation or maintenance  
  • A high school guidance counselor who needs access to Banner



As a Sponsor, use the links below to begin the process of setting up a guest account.  Once you have completed the underlying form(s), the sponsored user or users will receive automated emails that will guide them through the process of completing the setup.  Once the setup is complete, you will receive an email confirmation and information on next steps.

I would like to…

      Give a guest access to hardware or software that they support in your area

      Give a guest access to the UAB VPN

      Give a guest access to a SharePoint site or other Windows-based resource

      Give a guest external access to the Admin Systems


As a guest, you will receive an automated email that with instructions on how to complete the setup of your sponsored account.  You can use the link below to manage certain aspects of your account, such as a forgotten password.  Please note that as a guest you are not able to initiate the account creation process; this must be done by a valid UAB-affiliated sponsor.

       Manage my guest account


UAB has three applications that will be impacted by the end of life for Oracle Java 6.  On July 3rd, the Oracle Java automatic update service will begin upgrading Java runtime environments (JRE) to Java 7.  Faculty, students and staff that use Blackboard Learn and the portions of Banner and Oracle that are built on the "Oracle Forms" product, will need to continue to use Java 6 on their computers until further notice

Special adjustments to your computer systems will likely be required to maintain this Java 6 configuration.  Disabling Java Update increases the risk to malware infection and will increase the effort required to manage vulnerabilities for this software product.  UAB IT is continuing to monitor the capability of the products that are currently dependent on Java 6 and will recommend that this automatic update feature be reinstated as soon as possible.

Students: for more information on how to setup your computer see and click on your appropriate operating system.

Faculty/Staff: please contact your computer support staff to ensure that your computer is configured properly to prevent any issues with this Java change.

If you have any issues or concerns please contactAskIT at or 205-996-5555.

Page 11 of 11