UAB IT Information Security reports that there has been a recent sharp rise in the occurrence of a scam commonly known as a “support desk scam” on campus. In effort to help prevent you from being victimized, UAB Information Security has provided a description of the scam and some tips you can use to protect yourselves. 

About the scam:
Support Desk Scams are perpetrated  through a phone call.  Typically, the scammer will have a thick foreign accent and claim to be from some company’s (e.g. Microsoft, Apple) Support Services in the Technical Department.  The scammer will tell you something along the lines of “Your computer is seriously infected and has been causing a lot of trouble on the internet” or that “Your machine is at serious risk for infection”. Some scammers even offer you the opportunity to verify their ID by typing a specific command into your computer but this is not a legitimate method of verification. Once the scam caller feels they have your trust, they will ask you to take one of the following actions:

  1. visit a website that will allow them complete access to your machine
  2. download something they claim will help but is actually a virus
  3. purchase an item that will protect your machine but will do more harm than good and require you provide them will personal information. 

What you should look for and know:

  • Microsoft will never call you and say you’re machine is at risk/compromised or that you have been causing problems on the internet.
  • Always ask for a call back number and say you’ll call them back. Google the phone number they give you.  It is likely someone else has posted complaints about scammer online.
  • Never purchase and/or download something blindly from the internet based on the suggestion of an untrusted source.
  • Never give anyone access to your machine that you do not know and explicitly trust.

Remember, it is very simple to avoid being a victim by using caution.  If you ever have legitimacy concerns about a phone call or an email, contact UAB AskIT @ AskIT@uab.edu or 205-996-5555. 


UAB Telecom announces changes to submission of work orders.

To better serve our customers and to have the ability to effectively track Telecom work orders, we will no longer be accepting work orders through the email address UABCOMM@uab.edu .



Effective, October 18th, 2013,  all Telecom work orders must be submitted through our Telecom work order form located at https://commservices.comm.uab.edu/ServiceRequest/login.aspx

UAB Research Computing Day 2013

The 2013 UAB Research Computing Day will be held September 26, 2013 in Cudworth at 1919 University Blvd.

Activities this year will include a symposium on Thursday, September 26, 2013 with invited talks and contributed talks from campus researchers.

UAB Research Computing Day is dedicated to dialogs on science, engineering, and their ever present drive to advance the art of technology in opening new research frontiers. These dialogs connect with our daily operations, touch the far edges of the Internet, and intersect with the themes of national funding agencies and peer institutions. 

Sign up today for the UAB Research Computing Day 2013 event to be held in the UAB Cudworth Auditorium (1919 University Blvd.)

Registration

Agenda  

Directions to CEC

Qualtrics Research Suite (Surveys) 

UAB has an agreement in place with Qualtrics that provides a survey tool to the UAB campus community at a discounted price to what is available to individual users and schools direclty from Qualtrics.  School-level subscriptions include faculty, staff, and students. All other subscription levels include only employees (faculty/staff).  The licensing is for campus only and does not include the UAB Hospital.  If your school or department previously had a subscription directly with Qualtrics, those subscriptions are now included under the discounted campus agreement. Contact AskIT for information on migrating your surveys to the new subscription.

For more information about the Qualtrics subscriptions available under UAB's Agreement click here. 

Page 2 of 4