UAB IT has a procedure for secure media destruction of discs, CDs, DVDs, tapes and hard drives. 

Departmental IT personnel should call AskIT or submit a ticket to AskIT requesting an appointment for secure media destruction, then fill out a UAB Secure Media Destruction Custody Form with the ticket number. AskIT staff will make an appointment for you to bring the media and the form to the AskIT help desk in Cudworth Hall (CEC 225).

  • The individual transferring the media to UAB IT's AskIT help desk is required to verify all media listed on the forms is present.
  • All media must be listed on forms and numbered.
  • Media not numbered or listed on forms will not be accepted.
  • All fields on forms must be completed.
  • Each form must accompany the related media.

Once in the possession of AskIT, the media is stored securely until it is picked up by UAB IT staff for transport to the destruction site. The media is delivered to the Waste Holding Facility to be destroyed using the metal shredder or incinerator as appropriate. UAB IT personnel are required to witness the destruction of media and record this on the form you submit. The form will be attached to the work order created with AskIT.

Related procedures:

Destruction of University Records Procedures

Tuesday, 07 October 2014 13:22

Guidance for Use of Cloud Services

UAB IT has issued interim guidance on the use of cloud services for the UAB campus.

The guidance is for members of the UAB campus community who wish to use cloud applications and services available on the Web, including file storage, Web conferencing and content hosting.

While recognizing that cloud services can fill a need in certain areas, UAB IT reminds all UAB employees to use appropriate due diligence when entering into agreements, especially with cloud providers. UAB employees should not store sensitive/restricted information in a cloud service without University-approved agreements in place. 

UAB employees cannot subscribe to cloud services to store sensitive or classified data (see UAB Data Protection and Security Policy for what UAB defines as sensitive data) without an appropriate agreement directly with UAB — and employees cannot be reimbursed for such cloud subscriptions without an affirming statement that the data stored is not sensitive.

Over the coming months, additional information will be released, including guidelines for specific cloud services.

More information about the cloud guidance can be found here.

UAB Hospital employees should refer to guidance from HSIS with regard to using cloud services.
Thursday, 31 January 2013 10:32

IT Security Newsletters

Monthly Training Newsletters

UAB IT is now providing information security training materials to inform university faculty, staff and students about computer threats.  Each month a newsletter will be released focusing on new and different cyber security threats.  Contact the UAB IT Information Security office for more specific training options that can increase the protection of your information systems. 

Thursday, 11 October 2012 14:05

PGP Whole Disk Encryption - Reporting Issues


If you experience any issues with PGP, please report them to the help desk, AskIT, by email at" target="_blank">, or by phone at 205-996-5555.  Please be sure to provide the following information:

  • Issue/symptoms
  • Error messages
  • Computer make and model
  • Internet connection type
  • PGP installer version
  • Estimated time of occurrence (if possible)

Common Solutions to Installation Issues

  1. Verify that you are an administrator of the system on which you are attempting to install PGP. 
  2. Open your web browser and ensure that you have Internet connectivity by opening a website.
  3. Be sure that you have a current installation package for PGP Desktop.  Visit for the latest installation files.
  4. Ensure that you are using your BlazerID and strong password for the PGP Enrollment credentials.

Common Solutions to Password Related Issues

  1. Verify that Caps Lock is not on while authenticating.
  2. If you recently changed your account password, you may have to provide the old password until you log in to the system with your new password.
  3. If the previously mentioned steps do not resolve your issue, you should call the AskIT Help Desk to request a PGP recovery token for the system or portable device.  A recovery token is a one-time password that will allow you to bypass PGP, but it will not bypass the operating system password; you are still required to log in.

Common Solutions to Boot/Startup Related Issues

  1. Ensure that a keyboard is connected to the system.  Systems such as tablets without physical keyboards will not be able to authenticate on the PGP boot screen.
  2. Remove any CDs, DVDs or USB drives from the system.  Many of these devices have features that allow them to start before the system hard drive.
  3. Does the system have multiple operating systems or Dell Media Direct?  If so, then you will need to contact your support personnel to assist you with the recovery of your hard drive.  Please note that PGP should never be installed on systems with multiple operating systems, as it will render the system inoperable.
  4. See the PGP Recovery documentation for further support.


Sunday, 01 January 2012 05:00

Spinrite - Video Tutorial

This is a do it yourself option. Please refer to the documentation and training videos on the following topics for information on how to configure and encrypt laptop computers. 

Please note: It is recommended that the steps be performed in the order they are listed. Some sections may not have videos or documents associated with a particular operating system. Also, if you have a dual-boot (dual operating system), Dell Inspiron M1210, Dell E5400, Dell XPS, Dell Media Direct, Mac, Linux or IBM system, please call AskIT at 205-996-5555 before attempting to perform these steps.


Videos Docs
How to create a strong password XP | Vista | Mac XP | Vista | Mac
How to configure your laptop XP | Vista | Mac XP | Vista | Mac
How to scan for missing patches XP | Vista | Mac XP | Vista | Mac
How to update applications XP | Vista | Mac XP | Vista | Mac
How to install OS updates XP | Vista | Mac XP | Vista | Mac
How to install antivirus XP | Vista | Mac XP | Vista | Mac
How to backup your machine XP | Vista | Mac XP | Vista | Mac
How to defragment your hard drive XP | Vista | Mac XP | Vista | Mac
How to run Spinrite XP | Vista | Mac XP | Vista | Mac
How to encrypt your laptop XP | Vista | Mac XP | Vista | Mac




Please feel free to contact us with any questions through our help desk, AskIT, by email or phone at 205-996-5555.


Sunday, 01 January 2012 05:00

Encryption - Windows Video Tutorial

While Windows XP is shown in the following video, the steps can be used for both Windows XP or Windows Vista platforms.

NOTE: If your system is dual-boot or features a utility partition (recovery or Dell Media Direct) it is not compatible for PGP Whole Disk Encryption.

Sunday, 01 January 2012 05:00

Encrypt Your Mac OS with Filevault

NOTE: Do not encrypt your boot disk if you currently use, or plan to use Bootcamp to run a Windows operating system on your Mac. Also, there is a known incompatibility with Sophos and FileVault on Mac OS X 10.5.x. If you choose to use FileVault please do not install Sophos Antivirus at this time.