A faster, more convenient method for UAB faculty and staff to access software for UAB business purposes will debut Sept. 6.

The new solution will allow users to immediately install no-cost software and will quickly redirect users to the fee-based software purchase request.

More detailed instructions on how to use the new software download system will be available on Sept. 6. UAB IT will offer a software distribution process demonstration on Wednesday, Sept. 7, from 10 to 11 a.m. in Hill Student Center room 203. The demonstration is open to all UAB faculty and staff.

IT professionals across campus have worked with UAB IT to co-design the new solution for institutional software downloads.

The new solution uses Microsoft System Center Configuration Manager (SCCM), which is installed on most UAB-owned computers. If you have questions about SCCM, contact your department’s IT professionals.

When the new download solution debuts next month, the current software download site will remain live as UAB transitions to the new system for UAB-owned computers.

For software downloads for their personal home computers, students, faculty and staff can go to On the Hub.
If you call AskIT in the near future, you might receive help from Vice President and CIO Dr. Curt Carver.

Department leadership will be taking an active role in assessing how AskIT can improve how UAB IT serves campus — in some cases by answering calls and helping customers.

Curt HelpDeskCIO Dr. Curt Carver takes calls at the AskIT Help Desk.“This is one of our top priorities. I’m personally going to work to get this fixed,” Carver said. “We want you to experience quick, reliable service that enables you to get back to doing great work that helps change the world.”

Developing a responsive, proficient and courteous help desk is among the objectives in the IT Strategic Plan. Help desk improvements are part of an overall plan to create a world-class IT organization that builds trust with its customers and offers reliable services to exceed their needs and expectations.

In recent, weeks, a team from HDI, an association of technical support professionals, has been auditing AskIT to make recommendations on improving service. The goal is to improve AskIT’s maturity as a help desk to a 3-plus rating, on a scale of 0 to 4, in 24 to 30 months.

Over the next year, UAB IT will take several steps to making those improvements, including:

  • Updating equipment for technicians
  • Offering standardized training and customer service classes to AskIT staff
  • Hiring an associate director to focus on increasing customer service
  • Supplementing the current staff with additional technicians with customer service experience

UAB IT will also assess customers’ calls to help answer their questions and solve their problems more accurately and quickly.

“We’ll be looking at the top 10 reasons customers call us,” said Scott Sorenson, assistant vice president for process and quality management. “We’ll look at ways we can automate processes so we can answer customers’ questions faster.”

As customer service maturity improves, UAB IT will analyze the results to ensure continuous improvement.
TechConnect's new Notebook Program offers students lower prices on a laptop they want, bundled with the on-campus service and support they need.

Through the TechConnect Notebook Program, students can purchase one of three Dell laptops at up to $238 off retail prices, along with a service program that allows them to get support at the on-campus TechConnect storefront in the Hill Student Center. For a limited time, each Notebook Program purchase is also eligible for a $200 gift card from Dell, increasing the savings.

If a computer needs to be serviced for a prolonged period, students in the program are furnished with loaner laptops so that their studies can continue uninterrupted until their regular device is functioning properly.

Students or parents can purchase from TechConnect's web site or in the store. The storefront takes a variety of payment options, including credit cards, Blazer Bucks, Apple Pay and Android Pay.

Products can be ordered and paid for online now, with pickup available prior to the start of the fall term.

More information about the Notebook Program is available here.

TechConnect also offers affordable tablets that have been tested by UAB IT to work in the university's learning environment and that can complement students' primary devices.
As part of an ongoing effort to help better secure UAB employees' passwords, faculty, staff and students now have access to an account in Keeper, a secure and easy-to-use password management system that allows users to have more complex passwords and easily use them in web applications.

Keeper LogoThrough Keeper, your passwords and logins are saved in a private digital vault protected by powerful encryption. Keeper is a zero-knowledge security platform, which means that only the user has knowledge of and acess to his or her Master Password and the encryption key used to encrypt and decrypt his or her information.

IOS and Android apps are available in addition to the web application.

Keeper is available to UAB staff, students and faculty. It is not available to UAB Hospital staff at this time.

How to get a Keeper account:
  • Register with Keeper here.
  • Create a master password that is not your BlazerID password.
  • When creating your Master Password, Keeper requires a 15-character password length with one special character (e.g. !@#$%), one uppercase letter, one lowercase letter and at least one digit.
  • Note: Your browser may prompt you to save your Keeper Master Password. NEVER allow the browser to save your Keeper password.
  • To complete the registration process, you will need to enter your @uab.edu email address, and set a Master Password along with a "Security Question and Answer." Next you must accept the terms of use and click "Create Account."
NOTE: You must use your @uab.edu email address that is listed in the UAB phonebook. That address can be either your BlazerID@uab.edu or alias@uab.edu. To check your @uab.edu email address published in the UAB directory, click here.

After registration is complete:
  • Install the browser extensions (available for Chrome, Firefox, Safari and Internet Explorer) here.
  • Tutorials, Quick Start Guides and 24/7 support and live chat are available here.


Please send any feedback on Keeper Password Manager by entering a problem ticket in the IT Service Portal.
Thursday, 23 June 2016 15:40

Give us feedback on software distribution

UAB IT is committed to making institutional and home-use software more accessible for the UAB community by simplifying the software distribution process and streamlining the approval path for fee-based orders.

There will be an opportunity for students, faculty and staff to review and provide feedback on the new software distribution design on Friday, July 8, from 1:30-2:30 p.m. in the Hill Student Center room 318.

Questions can be directed to Shira Fogel at sfogel@uab.edu or 996-6274.
UAB’s 3-year subscription to Adobe’s Creative Cloud product will enter the final year of the agreement beginning in June 2016 and run through May 2017. For that final year UAB IT will be able to offer subscriptions for $150 instead of the current $300. In addition, the $150 pricing for a subscription through May 2017 is retroactive to any customers that subscribed to Creative Cloud since April 1, 2016.

Take advantage of this opportunity quickly to get full value of the price reduction and length of the subscription as the $150 will not be prorated during the year and will be valid only through May 2017. Pricing for any new agreement with Adobe as of June 1, 2017, and subsequent subscription prices to UAB customers, will be based on negotiations with Adobe next year.

Adobe Creative Cloud subscriptions include:

·      Photoshop CC, for image editing and composition

·      Illustrator CC, for vector graphics and illustration

·      InDesign CC, for page design, layout and publishing

·      Dreamweaver CC, for web sites, app design and coding

·      Adobe Premiere Pro CC, for video production and editing

·      After Effects CC, for cinematic visual effects and motion graphics

·      Acrobat XI Pro, for creating, editing and signing PDF documents and forms

·      Adobe Muse CC for web site design without coding.

To learn more about Adobe Creative Cloud and place an order, click here.


Over the past three weeks, UAB IT customers have taken an active part in shaping the IT Strategic Plan — voicing their opinions in 14 town hall meetings and eight committees, even jotting ideas on Post-It notes. low techideas

As the next phase of strategic planning begins, students, faculty and staff are encouraged to continue sharing their ideas on the SPARK platform, where there is a campaign for each of the seven strategic imperatives.

Getting campus feedback through the strategic planning period has been essential to shaping a plan that will empower UAB students, faculty, staff and researchers through technology. 

By the end of May, an executive committee will approve the draft of the plan before it is shared with the campus for a 30-day review period.

Hundreds of people participated in IT town halls in April, providing feedback that will be incorporated into the draft plan as committees continue to shape IT strategy and priorities for the next three years. Committees are made up of faculty, staff and students from across campus disciplines and departments.

"This is not our strategic plan; this is your strategic plan," Vice President and CIO Dr. Curt Carver said. 

During the 30-day review period, UAB IT will host two town halls to showcase the strategic plan, which will be published in June.

But while the plan will guide IT strategy and priorities for the future, Carver noted that the IT Strategic Plan will be a living, breathing document that will evolve as campus needs change.

Details about the plan, committees, strategic imperatives and town halls can be found at uab.edu/empoweruab.
Forgotten your BlazerID password and need to reset it? The easiest way is to have already signed up for automated password reset through BlazerID Central's Identity tool.

Those who are signed up will get a code via text message to reset their BlazerID password, bypassing the need to talk to AskIT. Beginning May 2, enrollment in the automated password reset tool — Identity — will be mandatory when you change your BlazerID password. For those who are not enrolled, during the next time you reset your password, you will be prompted to enroll during that reset process. 

Enrolling in Identity also allows you to receive Oracle RedFlag alerts — text messages that alert employees when their personal or financial information is changed in Oracle, adding another security measure to the system that houses employees' personal and financial information.
Blazer Express

Need to log on to WiFi while you're communiting across campus?

UAB IT is working with Parking & Transportation Service to outfit all of the Blazer Express buses with digital signage and WiFi. The digital signs will convey emergency information as well as general content from around campus.

In addition, all buses will have a WiFi hotspot for improved connectivity to the internet. 

The signs and WiFi are in testing currently and will be piloted on two buses over the next four to six weeks. Plans are to roll out to all buses in the coming months.
AskIT's walkup service desk in Sterne Library will have special hours during UAB's spring break week, March 21-25, to coincide with the Sterne Library hours of operation.

AskIT's walkup help desk will be closed Sunday, March 20, and Saturday, March 26. The help desk will be open at Sterne Library from 7:30 a.m. to 5 p.m. Monday through Friday, March 21-25.

The walkup help desk will be open regular hours beginning Sunday, March 27, at 1 p.m.

UAB students, faculty and staff can still call AskIT at 205-996-5555 during regular phone hours during spring break or submit a problem ticket or make a request at askit.uab.edu.