welcomeback students3

Whether you are a new or returning student at UAB, you may have questions about technology on campus.

Here are some guides to get you started:

UAB IT Quicklinks (printable version)

How to get your computer ready for UAB (printable version)

Antivirus software

And here are some security tips:

Keeping your password secure

Protect yourself from phone scams
Adobe Acrobat Pro X will reach “End of Core Support" on Nov. 15, 2015.

"End of core support" means that Adobe will no longer provide patches for this version, and any exploits discovered will not be corrected. Since Adobe will not support this version after November, it will become a security risk.

UAB IT strongly encourages users to upgrade to a newer version of Adobe Acrobat. 

Adobe subscriptions are available under the IT Software Library website under Adobe Software. You may also submit a request to AskIT directly from this website.
SignageScreens copy

Digital signage offers a dynamic, vibrant and even interactive way to deliver targeted messages to campus audiences.

UAB IT now provides campus departments with a comprehensive digital signage solution. All customers have to do is manage their message.

Campus customers can order one or multiple signs, and UAB IT will handle the purchase and installation of the signs as well as host the content management platform. Departments will manage their own signage content, which can range from slideshows, video, web pages, RSS feeds, weather and more.

Digital signs can be used to publicize campus or department events, share information, promote recognition and provide directions.

Integration with campus-wide emergency management alerts is coming soon to UAB IT’s digital signage solution.
Wednesday, 05 August 2015 19:18

Office 2016 for Mac available for download

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Microsoft Office 2016 for Mac is licensed for faculty and staff to install on UAB-owned machines at no cost.

The software can be downloaded from the IT Software Library

Microsoft Office 2016 for Mac comes with new versions of Word, Excel, PowerPoint, Outlook, and adds OneNote.

UAB IT highly recommends users look at the Office 2016 for Mac Quick Start Guides.

Before installation:
  • Please make sure your Mac has all of its operating system updates installed.
  • Check to make sure the needed hard drive space is available (2.5GB for download and 5.6 after install) of approximately 8.2GB.
  • Close all Office applications before beginning the installation.
It is recommended that users uninstall Office 2011 by following these steps on the Microsoft site.

Installation:
  • Download the linked .ISO file.
  • Open the ISO and launch the package.
  • Follow the prompts in the Office installer package, taking the defaults.
  • Run Microsoft Office updates.
The new versions of the Microsoft Office 2016 applications will be located in the root of applications and not in an Office folder as they are in Microsoft Office 2011.

Current Office 2016 Preview users do not have to uninstall the preview version before installing the release version.
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UAB IT has new recommendations for antivirus software for both home use by faculty, staff and students and for campus users.

Microsoft Forefront is no longer supported by Microsoft, which means there will be no new updates to guard against new viruses.

UAB IT recommends that faculty, staff and students use Microsoft Security Essentials on their home machines that have Windows 7 and Vista. Machines using Windows 8 or higher have Windows Defender built in.

Mac users should continue to use Sophos anti-virus, which faculty, staff and students can download for free through UAB IT.

Learn more about antivirus software here.
Adobe FormsCentral is retiring July 28, but UAB IT can help in the transition. UAB IT offers Adobe Acrobat for download at a discount.

After July 28, users of Adobe FormsCentral will no longer be able to create new forms or collect responses using FormsCentral. Adobe recommends that users immediately export responses to a file type of your choice — and convert your FormsCentral forms to PDFs, if desired. You will NOT be able to do so once FormsCentral expires.

Adobe Acrobat can be used to collect form data automatically and compile it in a table format. Data can be exported to a spreadsheet for further analysis or to create charts for summary reports.

Adobe Acrobat is offered through UAB IT. Learn more here.

To learn more about the retirement of Adobe FormsCentral, please read the Forms Central FAQ or Adobe Forums.
Tuesday, 21 July 2015 08:30

Microsoft releases critical patch

Microsoft on Monday released a critical patch outside of its normal patching cycle. 

The update fixes a vulnerability in Windows that could allow an attacker to execute code on a system if they can convince the user to open a specially crafted document, or have them visit an untrusted webpage that contains embedded OpenType fonts. 

The update, which requires a system reboot, was released to all UAB IT Desktop-supported machines at 4 p.m. Monday. Users have 72 hours to let the patch install and reboot the system. Users should get a notification bubble pop up at the system tray. After 72 hours, if a user has not allowed the patch to install, it will install automatically and the system will be forced to reboot.

UAB IT urges users to find an opportune time to let the patch install and allow the reboot occur to help protect UAB systems and information.
Friday, 10 July 2015 11:25

Dropbox file limit doubles to 4Gb

FileSharing DropboxUAB IT’s SPARK initiative, which has generated more than 60 ideas since its inception last month, inspired an easy win for campus: an increase in the size limit for files uploaded to the UAB Dropbox.

The UAB Dropbox will now accept single file uploads as large as 4 Gb, doubling the previous size allowed.

Ed Harris, assistant director of systems and server support for UAB IT, said he was inspired to increase the limit by a comment on SPARK from Dan Willson, senior systems analyst for the Office of Public Relations and Marketing.

The easy fix is the kind of win for UAB that Curtis A. Carver Jr., vice president for information technology, was hoping for with the new SPARK site — along with bold new ideas in technology.

“We invite everyone in the UAB community to share your ideas with us,” he said. “We’re looking for at least 100 technology-related wins for UAB, and those ideas can be small or large.”

Dropbox allows campus users to share documents that are larger than the size limit allowed by campus e-mail.

The UAB Dropbox averages about 10,000 uses per year, mainly to transfer spreadsheets and other office documents.
Thursday, 09 July 2015 12:08

Windows 10 preview set for July 23

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Windows 10 is coming July 29, and UAB IT is hosting a preview of the upgrade with Microsoft representatives.

Those representatives will be on site at noon Thursday, July 23, at Cudworth Hall (CEC 140) for a Windows 10 overview.

Windows 10 has familiar features, including an expanded Start Menu, and your pinned apps and favorites will be integrated in the upgrade. Windows 10 also includes Microsoft Edge, a new browser designed to give users a better web experience.

Learn more about Windows 10 features here.

UAB IT has launched an ambitious project to rethink how it serves customers across the UAB campus.

The reThink Project will introduce standardized services and management processes to help the department better serve customers.

UAB IT will also implement ServiceNow, an industry-leading tool, to give customers one door into IT, through a customized online self-service portal where they can request services, report problems and search a knowledge base for answers to common issues.

“The reThink Project will transform the customer service experience with UAB IT,” said Curt Carver, UAB chief information officer and vice president for information technology.

Campus IT personnel in departments and schools across UAB will be invited to participate in the reThink Project.

UAB IT has chosen ServiceNow for its self-service portal for customers, but before IT employees can configure and implement the new tool, they are redesigning the department’s processes for responding to customer requests and incidents.

The focus is on providing end-to-end services to customers — and a cleaner service catalog that is easier for users to understand.

UAB IT will spend much of this year examining its processes for incident management, service request management and problem management, implementing those processes in the new tool, and testing the tool with IT users and functional users.

The go live date for the new self-service portal is expected in January 2016.

For more information about the reThink Project, visit our project page.