Walk-up help desk
AskIT's walk-up help desk in Sterne Library will be closed Saturday, Nov. 21, and Sunday, Nov. 22. The walk-up help desk will be open regular hours Monday and Tuesday, Nov. 23-24, and will close at noon on Wednesday, Nov. 25.
The AskIT help desk in Sterne Library will be closed Thursday, Friday and Saturday, Nov. 26-28.
AskIT's phone support will be available regular hours every day except Thursday, Nov. 26, and Friday, Nov. 27, when the phone support office will be closed along with the university.
UAB IT is looking to make the holidays a little brighter for some children in need.
The department is kicking off UAB’s 22nd annual Toy Drive on Monday, Nov. 30. UAB IT has organized the Toy Drive for more than 10 years.
Toys collected in the drive will be donated to Toys for Tots. Eric Thompson, who is leading the effort for the fourth year, said UAB IT is proud to organize the UAB Toy Drive. UAB is the largest contributor to the local Toys for Tots effort.
“Every child deserves a happy holiday,” Thompson said. "We are grateful for the support of UAB employees and students to this campaign year after year."
Boxes to collect toy donations will be located in buildings across campus, including the Administration Building, Athletics building, Cudworth, Rust, Facilities, Hoehn Engineering building, Lister Hill Library, Optometry, RSB and School of Nursing. Anyone interested in participating can email Eric Thompson.
New, unwrapped toys are needed for the toy drive. UAB IT and UAB Police Department volunteers will pick up the toys the morning of Thursday, Dec. 17, and collect them in the lobby of the Administration Building, where Santa Claus and his elf will greet those with last-minute donations at the second annual Drive-Thru Santa event.
Howard has 19 years of experience in information technology at higher education institutions, most recently as chief information officer at Armstrong State University in Savannah, Ga. He has also served as assistant vice president of academic and institutional technology support at Miami University of Ohio and director of IT partnerships at the University of Georgia.
In his IT career, Howard has focused on developing high-performing teams and partnerships to solve institutional challenges with technology, including modernizing infrastructure. He has also worked to increase staff development, improve IT budgeting strategies, enhance business procedures around enrollment services and cultivate relationships with faculty, staff and students.
"Robert brings experience and energy to the position of deputy CIO," said Dr. Curt Carver, vice president and CIO. "He will help us develop a world-class IT organization for UAB."
Howard received a bachelor's degree in cell biology and microbiology from the University of Georgia; a master's degree in executive leadership and organizational change from Northern Kentucky University; and an MBA with a concentration in healthcare administration from Georgia Southern University.
"My wife and I and our three children are looking forward to making Birmingham home and becoming an active part of this vibrant community," Howard said.
"I would like to thank the members of the deputy CIO search committee, led by Dean Jones, for their work in identifying three excellent candidates, allowing us to fill this key position," Carver said.
Each UAB faculty and staff member can now sign up for a Microsoft OneDrive account, which provides 1TB of cloud storage and allow file sharing. Individual file size limits are 2GB. Microsoft plans to add unlimited storage and increase file size limits to 10GB in early 2016.
Faculty and staff can also use Microsoft Office programs including Word, Excel and PowerPoint in the cloud, as well as download those programs to their computers. Faculty and staff should consult with their department or school's IT support before installing Office 365 on campus computers, since a volume license for Microsoft Office is available for campus.
Photos, videos, spreadsheets and other work documents can be stored in OneDrive accounts, and users can also create, edit and share Microsoft documents within their accounts. Users can access files on any device, including PCs, Macs, tablets and mobile phones.
UAB does not permit storage of sensitive data in the cloud. For guidance, refer to:
UAB users have been hit in the past day with emails containing malicious attachments that could encrypt users' files, enabling attackers to hold the files for ransom.
The recent emails contain unzipped Word document attachments that pretend to be a job applicant's resume or CV. The image below is similar to what users have received:
When the user opens the attachment, a particularly nasty malware called CryptoLocker is released onto the user's computer.
CryptoLMalocker malware holds the user's machine hostage by encrypting all of the user's files, making them inaccessible without the required passkey.
The attacker offers the victim the passkey for a fee of a few hundred dollars, often paid by entering a prepaid credit card number the victim must purchase.
There is no way to simply remove the malware. The user must either pay the ransom (which does not always work) OR if they keep consistent backups, rebuild the machine and load the backup onto it.
Anyone who receives such an email is urged to report it to AskIT.
Follow these tips to avoid phishing and other scam emails:
- Don't open attachments from strangers or even friends if you aren't expecting them. The attachment could contain a virus that can infect your computer.
- Do NOT click links in messages. Type a trusted web address in your browser or Google for the web site if you don't know the address.
- When there is a link in an email, do the "hover test" and hover your mouse over the link to see where it is actually redirecting you.
- Never type personal, sensitive information (such as passwords or account numbers) on web sites without verifying the web site's authenticity and security — look for an "https" in the address bar.
- Verify the address. Malicious web sites may look identical to a legitimate site, but the address may use a variation in spelling or a different domain (.com vs. .edu).
- Misspellings and grammatical errors can be a dead giveaway in phishing emails and subject lines.
- If you are unsure whether a request is legitimate, contact the company directly. Do NOT use contact information provided in the request.
- Protect your password. Information security and IT officials at both the university and UAB Hospital will never ask users for passwords or any other sensitive information.
- Always report suspicious activity. If you have any questions or you receive a suspicious email that you want to report, university employees and students can call the AskIT Help Desk at 205-996-5555. Hospital employees can call the HSIS Help Desk at 205-934-8888.
Adobe has released an emergency update to address the issue. The vulnerabilities could allow a hacker to take control of a system.
Users can verify that they have the latest version of Flash Player by visiting the website: https://www.adobe.com/software/flash/about/.
A new interactive Administrative Systems page, which many UAB staff and students use to access systems and applications across campus, is now live.
UAB Web Communications and UAB IT collaborated to redesign the page so that users can custom configure the buttons that access various systems, from Banner to Oracle to Xtender.
The default layout shows the systems in alphabetical order, but users can click the “Configure Layout” button to rearrange the buttons, add or remove them.
A user’s customized layout is retained in the web browser when he or she returns.
Active system alerts and other important messages will also be displayed on the page.
Redesigning the Administrative Systems page was an idea proposed on SPARK, UAB IT’s platform for crowdsourcing innovation.
UAB IT recommends as a best practice that campus users access systems through the Administrative Systems page, rather than bookmarking systems, so that they can get up-to-date information and alerts as well as the correct links to those systems.