Sunday, 01 January 2012 05:00

Help with Mail Relay Authentication


  • What is the URL used to let me send email from outside UAB?
  • How do I authenticate in order to send e-mail to an off-campus address when I am also off-campus?
  • How often do I need to authenticate?

A mail relay authentication is required when sending email from off-campus to an off-campus address, if you are using UAB's SMTP mail service.


The URL is:

The authorization is based on allowing e-mail to relay from a specific dial-up address, so you must submit the authentication once each time you connect to your ISP. Do the authentication after you connect and before you try to send mail. If you stay connected for more than a couple of hours at a time, you should take advantage of the function to automatically renew your authorization every half hour. It may be easier to set your home PC to use the SMTP server recommended by your ISP. This way, you will not have to authenticate at all.

Published in FAQ - Infrastructure
Sunday, 01 January 2012 05:00

I don't remember my password

If you have definitely forgotten your Blazerid password, click here.

If you think you remember your BlazerID password but it is not letting you log in, then click here.

Published in FAQ - Infrastructure
Sunday, 01 January 2012 05:00

How do I find my Email Headers in Outlook?

How to find email headers in Outlook 2007/2010/2011 for Mac and Outlook Web App

Outlook 2007

  1. Open a message.
  2. On the Message tab, in the Options group, select the Dialog Box Launcher.
  3. In the Message Options dialog box, the headers appear in the Internet headers box.

Outlook 2010

  1. Open a message.
  2. Select the File tab.
  3. Once on the File tab, select the Properties button.
  4. After selecting Properties, look under the Internet headers section for the email headers.

Outlook 2011 for Macintosh

  1. Control-Click (Right-click) on message. Select Source.

Outlook Web App

  1. Open a message
  2. Select the message details button ( ).
  3. Look under the Internet Mail Headers section for the email headers.

If you have any problems with delays or other issues, the email headers are a critical component in discovering the cause of an issue. Once you get the email headers, you can send them to or call the helpdesk at 996-5555.

Published in FAQ - Infrastructure

Internet hoaxes are rumors you receive by e-mail, usually accompanied by the suggestion that you forward copies of this information to "Everyone you know".

Sometimes computer viruses are distributed this way; in other cases, this behavior constitutes a nuisance by creating large amounts of junk e-mail.


You should be suspicious of any message that encourages you to "notify everyone you know", *EVEN* when you know the person who sent you the message. Your friends may not know as much about Internet hoaxes as you do.

List of known hoaxes can be found at:

                List_of_hoaxes 1   List_of_hoaxes 2

Published in FAQ - Infrastructure

In some cases when using a VPN over a network connection with a Windows XP computer, the VPN Session will disconnect after a period of inactivity (typically 10 to 20 minutes). This problem is caused by the Windows Service Pack 2 Firewall settings.

To fix the problem, the Windows Firewall needs to have the Cisco VPN Client program specified as an Exception:

Click on the START tab, and select:

Control Panel -> Windows Firewall

The following screen will be displayed. Click On (recommended) if not already on.

Windows Firewall

Click the Exceptions Tab which will bring up the following screen:

Exceptions Tab

Click Add Programs which will bring up the following screen:

Add a Program

Click Browse and set the directory to look in to C:\Program Files\Cisco Systems\VPN Client.


Highlight the cvpnd program (single click), and then click Open .


Click OK as necessary.

Exceptions Tab OK

At this stage the cvpnd program should have an entry as above. Click on OK to finish.

These settings for the Windows Firewall will stop the VPN session being terminated after 10 to 20 minutes of inactivity.

Published in FAQ - Infrastructure
Sunday, 01 January 2012 05:00

How to change my email forwarding address

You need to update the forwarding email account for your UAB email address.

  • go to
  • click on the Change E-mail Preferences in the left-hand navigation
  • enter your BlazerID & password, if not already logged in
  • under the section, Real host-based mailbox, follow the link that says "Click here to forward to a different mailbox."
  • enter your forwarding email account in the box and click Submit

Published in FAQ - Infrastructure

Because your BlazerID password is used to open the door to many services and features on the UAB network, it is vital that it be strong enough to resist guessing by casual means. Someone breaking into your UAB records can be the first step toward identity theft which is being well-publicized now. To be sure you have a strong password, make sure it follows these rules:

  • Must be at least eight (8), no more than sixteen (16) characters in length
  • Must be a mix of letters, numbers, and optionally punctuation characters [except equal sign (=) comma (,) or quotation marks (') or (") or spaces/blanks]
  • Should not include any part of your own name, or the names of any family members, pets, or friends
  • Should not include your BlazerID, or any personal identification number, phone number, or your birth date
  • Should not be a single word, in any common language
The BlazerID registration and password screens try to ensure these rules are followed to the best extent possible. Note that strong passwords do not have to be difficult to remember; combining a couple of familiar words and either replacing one letter with a number, or separating the words with a number or acceptable punctuation, is a common way of creating a password that is both easy to recall by you and hard to guess by others.

Published in FAQ - Infrastructure

"Strange network problems" can be caused by DUPLICATE IP ADDRESSES. If the workstation can send traffic off its segment to another subnet in our 138.26 class B address range but can not get to a location off campus, it is very possible that the workstation IP address has been incorrectly set to use the campus gateway ( instead of its own address. Problems within your building network that affect only one or two machines can be caused by duplicate addresses, also.


One way to check for duplicate IP addresses is to look in the arp cache of the machine having problems. In Win 95/98 or NT, at the DOS prompt type the command "arp -a". For entry of you should see a MAC address starting like 00-00-a2....

You can report the MAC address you find to UserServices, and we will help you track down the "offending" machine.

Published in FAQ - Infrastructure
Sunday, 01 January 2012 05:00

How do I securely wipe a disk drive?

Drive Wiping Procedures

When erasing sensitive data, you should always make sure that the data cannot be recovered. To securely wipe a disk drive, you can use an application called Darik's Boot and Nuke (DBAN).  This software should be used any time a computer is decommissioned or repurposed.

Follow the steps below:

  1. Download DBAN at:
  2. Use DBAN to create a bootable DBAN CD, and then boot your computer using this CD.
  3. At the "boot:" prompt, press Enter to start DBAN in interactive mode.
  4. Press  "M"   (Method). On the "Wipe Method" screen, use the arrow keys to navigate to DoD 5220.22-M, and press the Spacebar to save your selection and return to the Disks and Partitions menu.
  5. If only one disk is present in your computer, select the topmost option that appears in the Disks and Partitions menu and then press the Spacebar. The selection box will display "[wipe]" to indicate what will be securely erased.
    • If you see "[****]" it means that the section of the disk you selected will also be wiped.
    • If you see "[----]" it means that you have already selected a section of the disk for wiping. You should uncheck your selection and instead wipe the entire disk.
  6. Press the F10 key to begin the secure erase process. As soon as you press F10, data erasure will begin.

The "Statistics" box in the top right-hand corner of the screen will display an estimate of the time remaining on the disk wiping process.

Frequently Asked Questions

Sunday, 01 January 2012 05:00

How can I keep my password secure?

The first step in keeping your password secure is to create a good one. After you've created a strong password, continue with the suggestions below to keep it safe:

  • Never share your password with anyone.

    This includes family, friends, significant others, computer support people, and bosses. If you need someone to read your email, you can have that person do so without using your password by using the delegates feature in MS Outlook.

  • Never save your password when prompted by your web browser or any other programs.

    You can turn this option off in Internet Explorer (Tools -> Internet Options -> Content -> AutoComplete) & Mozilla (Tools -> Options -> Security).

  • Change your password regularly.

    To change your BlazerID's password, click here.

  • Make your password easy to remember, but hard to guess.

    Use a lyric to a favorite song, for example:

    "How much is that doggie in the window":


    For more security, add a capital letter & convert an 'i' to a '1':


  • Never send your password via email - even if the request looks official.

    Any request to send your password via email is most likely a phishing attempt.

Published in FAQ - Infrastructure