- Error messages
- Computer make and model
- Internet connection type
- PGP installer version
- Estimated time of occurrence (if possible)
Common Solutions to Installation Issues
- Verify that you are an administrator of the system on which you are attempting to install PGP.
- Open your web browser and ensure that you have Internet connectivity by opening a website.
- Be sure that you have a current installation package for PGP Desktop. Visit www.uab.edu/it/software for the latest installation files.
- Ensure that you are using your BlazerID and strong password for the PGP Enrollment credentials.
Common Solutions to Password Related Issues
- Verify that Caps Lock is not on while authenticating.
- If you recently changed your account password, you may have to provide the old password until you log in to the system with your new password.
- If the previously mentioned steps do not resolve your issue, you should call the AskIT Help Desk to request a PGP recovery token for the system or portable device. A recovery token is a one-time password that will allow you to bypass PGP, but it will not bypass the operating system password; you are still required to log in.
Common Solutions to Boot/Startup Related Issues
- Ensure that a keyboard is connected to the system. Systems such as tablets without physical keyboards will not be able to authenticate on the PGP boot screen.
- Remove any CDs, DVDs or USB drives from the system. Many of these devices have features that allow them to start before the system hard drive.
- Does the system have multiple operating systems or Dell Media Direct? If so, then you will need to contact your support personnel to assist you with the recovery of your hard drive. Please note that PGP should never be installed on systems with multiple operating systems, as it will render the system inoperable.
- See the PGP Recovery documentation for further support.
To find your MAC address in Windows, do the following:
- Click on Start > Run
- Type "cmd" in the Run box and hit OK.
- At the command prompt type "ipconfig /all"
- You should see a screen similar to the one below
The first highlighted Physical Address shows your Ethernet MAC address. The second shows your Wireless MAC address.
To locate your Ethernet and Wireless MAC addresses using a Mac OSX, do the following:
- Click Apple > System Preferences > Network
- With the AirPort device selected, click the Advanced button in the bottom right of the Network box.
- Your Wireless MAC address is under the Airport tab as Airport ID. It should be a mix of letters, numbers, and colons, something like the following: Airport ID: 00:1d:4f:1b:5c:fa)
- Your Ethernet MAC address is located under the Ethernet Device Advanced section. Cancel out of the Advanced section of your Airport device, and select the Ethernet device along the left-hand side of the Network box. Click the Advanced tab in the bottom right. In the Advanced section, click on the Ethernet tab at the top. Your Ethernet ID (e.g - 00:13:6b:a8:a2:d5) will be listed there.
To edit individual and entity directory contact information, please follow the steps below:
1. Go to http://www.uab.edu/directory/ for the new UAB electronic phonebook
2. Click Authenticate and log in with your BlazerID and password
3. In the left navigation, click Directory Edit
4. Use the Search field to find the individual or entity to change the necessary information.
5. Once you entity is found, click on Bluepages
6. Edit the departmental listing as necessary
The Campus agreement with Microsoft covers a certain set of software on a campus-wide basis... software such as MS Office that is used by almost everyone on campus. The Campus agreement is an annual term 'site license' based on the number of faculty/staff/students covered. The Campus agreement requires renewal and payment annually to remain in effect.
The Select agreement with MS is basically a volume discount arrangement for software products not included in the Campus agreement. These products are not widely installed, but more limited to use in certain departments or on specific systems such as servers. UAB projects an annual purchase volume (by category, not by software title) and MS provides discounts based on that projection. Should UAB not meet the annual projections future pricing would be based on the actual level of purchases from the prior year.usually at a reduced level of discount. Most product purchased under the Select agreement is granted as a perpetual license with a single upfront payment. No annual renewal fee is required to continue to use the software, but maintenance/support is available as an option.
See the Microsoft Agreement link for more information on what is available under the Campus and Select agreements.
Every UAB faculty, staff, and student (where applicable) is responsible for adhering to software copyright laws and license rights. While IT Software Licensing will ensure that appropriate licensing information is published for products included on the IT web site, it is the responsibility of each school, department, faculty/staff member, and student to maintain accurate records for all software installed on their systems. Records should include the software title, date and source of the purchase (including software acquired through this web site or AskIT), and where installed. For software not covered under a UAB site license, a sales order/invoice or the original physical media/license key would qualify as proof of a valid license. Note that only one method can be used for any one software title as proof, not a combination of the two for the same application.
Communicate to everyone in your area the need to understand and follow the rights granted by the license.
- Don't use one licensed copy to install a program on multiple systems.
- Don't make unauthorized copies of disks for distribution.
- Don't use UAB software at home unless the license specifically allows it.
- Don't use software after the expiration of the license.
- Don't take advantage of upgrade offers without having a legal copy of an earlier, upgradeable version of the software.
- KEEP ACCURATE RECORDS of all software purchased/installed in your area.
Q: I use MS Project (example) on my computer and I have a copy of the media. My colleague also needs Project on her system. I know she is planning on placing an order for the software next week. Can I loan her my media to install so she can begin working immediately?
A: No, for MS Project that would be a violation of your license. Your colleague must have her own license prior to installing the software. For other titles such as MS Office covered under the Campus agreement loaning media would be acceptable. If in doubt contact AskIT for guidance.
If you are already registered in the Phonebook but your e-mail address does not appear, or if you need to change your real mailbox address, you can use the Change Information function in the Phonebook to update your entry.
Any information in the Phonebook which is not provided by you (via the Change Information function) is downloaded from official UAB records databases. These records are used for a number of other purposes, so we cannot allow you to directly modify these fields in the Phonebook. If we did, that would leave the other records still inaccurate and result in the Phonebook not reflecting official UAB data.
If you are a UAB employee, your information such as office location and phone/FAX numbers, department, and job title, is provided to the Phonebook from the Oracle HR system. Updates must be submitted to Oracle via an ACT data change document initiated by your department's personnel officer. For more information, please see the Campus Directory Update page.
If you are an HSF employee, your information is provided to the Phonebook from the Lawson system. In order to make changes to your information, please contact the Human Resource Center as described on the Campus Directory Update page.
If you are a UAB Health System employee, or work for any of the UAB Health System affiliates such as VIVA, Callahan Eye Foundation, and so on, you should contact the appropriate Human Resources office.