FAQ & Help Articles

• Accessing Archived Messages on the Old Voice Mail System
  
  
  
  
• ActiveSync/Exchange setup procedure for Android, iPhone, Windows Mobile, and other devices
  
  
  
  
• Apple/Mac Recommended Systems/Versions
  
  
  
  
• As a faculty/staff member I have MS Office installed on my UAB owned system. May I also install Office at home?
  
  
  
  
• Backup Your Computer - Windows Vista
  
  
  
  
• Best Practices for Internal Electronic Communications
  
  
  
  
• Blackboard & Tools Support
  
  
  
  
• Can I find out whether someone has registered in the Electronic Phonebook, has recorded their real, host-based email address, or has web space at the DPO?
  
  
  
  
• Can I loan software media to another person?
  
  
  
  
• Cleaning your mailbox space
  
  
  
  
• Configuring Mac OS X to access UAB Wifi
  
  
  
  
• Configuring Outlook 2011 for Macs
  
  
  
  
• Connecting iOS Devices to UAB WiFi
  
  
  
  
• Defrag - Video Tutorials
  
  
  
  
• Defrag - Windows
  
  
  
  
• Devices Incompatible with PGP
  
  
  
  
• Disabling Java
  
  
  
  
• Dorms - Video Game Console & TiVo Registration
  
  
  
  
• Downloading and Installing Remote Desktop Connection Client for Mac OS X
  
  
  
  
• Email Best Practices
  
  
  
  
• Employment Verification
  
  
  
  
• Encrypt Your Laptop - Video Tutorials
  
  
  
  
• Encrypt Your Mac OS with Filevault
  
  
  
  
• Encryption - Windows Video Tutorial
  
  
  
  
• Encryption Option 1: Let Us Do It For You!
  
  
  
  
• Encryption Option 2: How to install yourself
  
  
  
  
• FileVault on 10.6 and Below
  
  
  
  
• FileVault on 10.7 (Lion)
  
  
  
  
• Help with Mail Relay Authentication
  
  
  
  
• How can I keep my password secure?
  
  
  
  
• How can I manage a Public Group (Global Distribution List) through Outlook Web App (OWA)?
  
  
  
  
• How can I tell if a message I sent was delivered to another UAB recipient?
  
  
  
  
• How can one tell if the email message is real or fake?
  
  
  
  
• How Do I Add a User as a Delegate in Outlook?
  
  
  
  
• How do I add an entity listing in the electronic phonebook directory?
  
  
  
  
• How do I burn an ISO file to CD or DVD? (OS X)
  
  
  
  
• How do I burn an ISO file to CD? (Windows)
  
  
  
  
• How do I change my BlazerID? Can I make a new one?
  
  
  
  
• How do I clear the browser cache in IE?
  
  
  
  
• How do I configure DNS Settings?
  
  
  
  
• How do I find my Email Headers in Outlook?
  
  
  
  
• How do I find my IP Address & Network Settings
  
  
  
  
• How do I find my MAC Address?
  
  
  
  
• How Do I Interpret My MAC Address?
  
  
  
  
• How do I make additions, changes, and deletions to the organizational (bluepages) listings in the electronic phonebook directory?
  
  
  
  
• How do I reach the UAB LDAP server?
  
  
  
  
• How do I request a Domain Name such as "MyDepartment.uab.edu?"
  
  
  
  
• How do I securely wipe a disk drive?
  
  
  
  
• How do I test a network port to see if it is active or not? How do I test a network port to see if it is working? How do I report a problem with my network port?
  
  
  
  
• How do I update/change entity information in the electronic phonebook directory?
  
  
  
  
• How long does it take for me to get a BlazerID?
  
  
  
  
• How to change my email forwarding address
  
  
  
  
• How to recover deleted items in OWA and Outlook
  
  
  
  
• How to setup Autodiscover for Outlook 2011 for Mac
  
  
  
  
• I am having strange network problems connecting off campus
  
  
  
  
• I do not want my phone number listed
  
  
  
  
• I don't remember my password
  
  
  
  
• I have forgotten my BlazerID/Phonebook password
  
  
  
  
• I want to change my BlazerID
  
  
  
  
• I want to put my e-mail address in the Phonebook
  
  
  
  
• I'm leaving the university - Can I have mail going to my Exchange account forwarded to an off-campus address?
  
  
  
  
• I've left the university - When will my Exchange account be deleted?
  
  
  
  
• Ideal mail server settings for manual email client configuration
  
  
  
  
• Install Antivirus - Mac OS - Video Tutorial
  
  
  
  
• Install Antivirus - Video & Documents
  
  
  
  
• Install Antivirus - Windows
  
  
  
  
• Install Application Updates - Mac OS
  
  
  
  
• Internet Hoax-send email to everyone you know
  
  
  
  
• Is there a way to centrally register BlazerIDs for people in our department, instead of asking everyone to do their own?
  
  
  
  
• IT Security Newsletters
  
  
  
  
• Linux Encrypted File System
  
  
  
  
• Mainframe Legacy Information
  
  
  
  
• Map a Personal Share
  
  
  
  
• Matlab Help
  
  
  
  
• MATLAB License Renewal/Update Information
  
  
  
  
• May I request a Domain Name such as "www.alabama_engineers.org"
  
  
  
  
• Microsoft BitLocker on Windows 8
  
  
  
  
• Microsoft Recommended Systems/Versions
  
  
  
  
• My Exchange Mailbox has been Deleted - Can I Get it Back
  
  
  
  
• My Exchange Mailbox has been deleted - Can I get it back?
  
  
  
  
• Office 2013 Install Guide
  
  
  
  
• Office 2013 Recommendations
  
  
  
  
• Oracle - Access and Roles in Oracle
  
  
  
  
• Oracle - Access Control Form Workflow
  
  
  
  
• Oracle - Access Sign-on Agreements
  
  
  
  
• Oracle - ACT
  
  
  
  
• Oracle - Administrative Systems Roles Summary Table
  
  
  
  
• Oracle - Basics Overview
  
  
  
  
• Oracle - Educational Leave of Absence
  
  
  
  
• Oracle - Family Medical Leave of Absence
  
  
  
  
• Oracle - Getting Help
  
  
  
  
• Oracle - Human Resources
  
  
  
  
• Oracle - Know the Basics
  
  
  
  
• Oracle - Logging On/Logging Off
  
  
  
  
• Oracle - Medical Leave of Absence
  
  
  
  
• Oracle - Military Leave With & Without Pay
  
  
  
  
• Oracle - Navigation
  
  
  
  
• Oracle - Nonrecurring Element/Recurring Element
  
  
  
  
• Oracle - Personal Leave of Absence
  
  
  
  
• Oracle - Systems Access Information
  
  
  
  
• Oracle - UAB AP End User
  
  
  
  
• Oracle - UAB FN Document Entry/Approval
  
  
  
  
• Oracle - UAB GA End User
  
  
  
  
• Oracle - UAB GL End User
  
  
  
  
• Oracle - UAB HR Officer
  
  
  
  
• Oracle - UAB Requisition Input
  
  
  
  
• Oracle - UAB Self Service Views
  
  
  
  
• Oracle - UAB Self-Service Applications
  
  
  
  
• Oracle Workflow
  
  
  
  
• P2P Protocols Blocked on UAB Campus Networks
  
  
  
  
• PGP Client License Troubleshooting
  
  
  
  
• PGP Guide for Campus Administrators
  
  
  
  
• PGP Whole Disk Encryption - Adding and Removing Users in PGP Desktop
  
  
  
  
• PGP Whole Disk Encryption - Drive Recovery
  
  
  
  
• PGP Whole Disk Encryption - Portable Drives
  
  
  
  
• PGP Whole Disk Encryption - Reporting Issues
  
  
  
  
• PGP Whole Disk Encryption - Reporting Issues
  
  
  
  
• PGP Whole Disk Encryption - Shredder
  
  
  
  
• PGP Whole Disk Encryption - Virtual Disks
  
  
  
  
• PGP Whole Disk Encryption - Zip Encrypted Archives
  
  
  
  
• PGP Whole Disk Encryption for Mac OS
  
  
  
  
• PGP Whole Disk Encryption Windows XP Installation Instructions
  
  
  
  
• PGP Whole Disk Encryption: Windows Installation Instructions
  
  
  
  
• Public or Private Computer Selection on Login Page
  
  
  
  
• Purchasing a Site License
  
  
  
  
• Reading UAB-Email via the Web - Outlook Web Access (OWA)
  
  
  
  
• Secunia CSI and PSI Overview
  
  
  
  
• Sending Drop Box Messages to Multiple Recipients
  
  
  
  
• Setting up IMAP with Windows Mail, and Mozilla Thunderbird
  
  
  
  
• Setup Autodiscover for Outlook 2010
  
  
  
  
• Setup Autodiscovery for Outlook 2007
  
  
  
  
• Setup Exchange on Mac mail
  
  
  
  
• Spinrite - Video Tutorial
  
  
  
  
• Submitting spam to AskIT
  
  
  
  
• Supported Clients
  
  
  
  
• Telephone Feature Reference Guide
  
  
  
  
• The information shown for me is wrong
  
  
  
  
• Track Down Who Sent an Offensive Email
  
  
  
  
• Troubleshooting problems with your BlazerID, password credentials
  
  
  
  
• UAB Email Archive - Outlook 2010
  
  
  
  
• Update Information in the Phonebook or Directory
  
  
  
  
• Upgrading to Mac OS X 10.6.5 with PGP Installed
  
  
  
  
• Video Tutorials for Oracle HR Officers
  
  
  
  
• Voicemail - Why do I sometimes receive a prompt telling me my password is invalid?
  
  
  
  
• VPN Connection Dropping Issue With Windws XP SP2
  
  
  
  
• What Are Some Tips for Avoiding Computer Viruses?
  
  
  
  
• What are some ways to prevent license problems?
  
  
  
  
• What are the guidelines for creating a strong password?
  
  
  
  
• What does it mean to be on or not on the UAB domain?
  
  
  
  
• What Email Clients & Protocols Does UAB Support
  
  
  
  
• What is a BlazerID?
  
  
  
  
• What is a Department Network Contact, and what do they do?
  
  
  
  
• What is Outlook Web App Light
  
  
  
  
• What is spyware & how can I remove it?
  
  
  
  
• What is the process for UAB Secure Media Destruction?
  
  
  
  
• What to Expect for Orders from IT Procurement
  
  
  
  
• What Type of Files are Blocked by the UAB Email System
  
  
  
  
• Where can I order or access software to download?
  
  
  
  
• Where is UABWiFi access available?
  
  
  
  
• Who has access to UABWiFi?
  
  
  
  
• Who is responsible for ensuring compliance with licenses and for maintaining software records?
  
  
  
  
• Why Do I Need a BlazerID?
  
  
  
  
• Why does UAB have both a Campus and a Select agreement with Microsoft?
  
  
  
  
• Why is the UAB Electronic Phonebook set up so each person has to manage their own account? What about group administration?
  
  
  
  
• WIFI Guest User Access
  
  
  
  
• Windows XP Preinstallation Environment (PE) for PGP Whole Disk Encryption
  
  
  
  
• Your Computer After a System Exploit