Submitting spam to AskIT

No anti-spam technology is 100 percent effective.  If a spam or phishing message gets through the spam filter, you can report it to AskIT and we will help use it to improve the spam service.

Please note that these instructions refer to the original spam message.  The instructions must be followed by the recipient of the original spam message.  Forwarded copies are often unusable regardless of how they are saved.  Follow the instructions below to save a copy of the message in its original format. Note:  Some versions of Outlook offer two options to save an .msg file - one is "Outlook Message Format," the other is "Outlook Message Format - Unicode." You should not select the unicode format, as this could cause problems when you save and submit the file.

Microsoft Office 2010 (Windows only)

  • Open Microsoft Office Outlook.
  • Compose a new message and address it to AskIT@uab.edu with a subject of “Spam Report.”
  • Drag the original spam message to the new email message.  This will attach the message with all of hidden information needed for processing.
  • Click Send to submit the sample to the UAB Email Support and Information Security staff for processing.

Microsoft Office Outlook 2007/2010

  • 1. Open Microsoft Office Outlook.
  • 2. Double-click to open the email message that you want to save.
  • 3. From the File menu, select Save As.
  • 4. The Save As pop-up window displays. Select Outlook Message Format from the Save as Type drop-down list.
  • 5. Select the folder in which you want to save the message. Note: the file name is provided by default. You can change this if you would like.
  • 6. Click Save. The message is saved with an .msg file extension.
  • 7. Right-click the saved .msg file(s), and click 'send to compressed folder' (.tar, .tar.gz, and .zip formats are acceptable). Note: You must compress the file before sending it as an attachment.
  • 8. Create a new mail message and send the saved message as an attachment to AskIT@uab.edu with a subject of "Spam Report."

Microsoft Outlook Express

  • 1. Open Microsoft Outlook Express.
  • 2. Double-click to open the email message that you want to save.
  • 3. From the File menu, select Save As.
  • 4. The Save Message As pop-up window displays. Select Mail (*.eml) from the Save as type drop-down list.
  • 5. Select the folder in which you want to save the message. Note: the file name is provided by default. You can change this if you would like.
  • 6. Click Save. The message is saved with an .eml file extension.
  • 7. Right-click the saved .eml file(s), and click 'send to compressed folder' (.tar, .tar.gz, and .zip formats are acceptable). Note: You must compress the file before sending it as an attachment.

Apple (Mac) Mail

  • 1. Select the message you want to save.
  • 2. From the File menu, select Save as ...
  • 3. In the pop-up window, select the format Raw Message Source
  • 4. Save with a file name including a .txt or .eml extension
  • 5. Right-click the saved .txt or .eml file(s), and click 'send to compressed folder' (.tar, .tar.gz, and .zip formats are acceptable). Note: You must compress the file before sending it as an attachment.

Outlook for Mac 2011

  • Open Outlook for Mac OS X.
  • Find the suspicious email message from the list, and right click on the message.
  • Select “Forward Special -> As Attachment” from the pop-up menu.
  • Address the email message to AskIT@uab.edu and enter the subject of “Spam Report.”
  • Click Send to submit the sample to the UAB Email Support and Information Security staff for processing.

Outlook Web Access (Exchange Web Access)

  • Log into Outlook Web Access in a web browser at https://mail.ad.uab.edu.
  • Right click on the suspicious email message and select “Forward as Attachment” from the list.
  • Address the email message to AskIT@uab.edu and enter the subject of “Spam Report.”
  • Click Send to submit the sample to the UAB Email Support and Information Security staff for processing.

Other Mail User Agents

Save the email that you want to report as a text file. Make sure that the message is as close to its original format as possible.  Your mail client might allow you to save rendered text, as well as the original source -- it is the original "raw source" that is needed. Make sure the original email headers are intact and included in RFC-822 format.  Typical file name extensions are .eml and .txt

Last modified on September 09, 2015