The KPI charts measure, for example, how tickets are submitted to AskIT, the kind of issues for which customers are seeking help, the length of time tickets are open and the scores from customer satisfaction surveys/feedback.
Setting goals, measuring the results, communicating to our customers and acting on these Key Performance Indicators are critical to UAB IT's becoming a more service-oriented organization.
KPI charts by month:
UAB IT has contracted with InCommon to provide Comodo SSL server certificates for the uab.edu domain.
Any UAB department using a certificate ending in uab.edu can use the service at no cost. UAB IT pays a yearly fee that covers all certificates.
For regular SSL server certificates, the server administrator can order them here.
For wildcard certificates and multiple domain name certificates, the server administrator should send a request to AskIT with all of the details and a valid CSR (Certificate Signing Request), and the request will be routed through Data Security and the Unix team.
- 50 GB of e-mail space, an increase of 49 GB from the current service
- 25 GB of free file storage, an increase of 24 GB from the current service
- Access to Microsoft Office applications from laptops, tablets, and other mobile devices
- A single web interface to access all of the above features
Students who prefer to work offline will be able to download the Office applications and continue using their preferred e-mail clients.
We expect all students to be transitioned to the Office 365 service by June 30, 2014. For more information and how the transition will occur please visit our Office 365 for Students info page.
Desktop Web Conferencing
Cisco's WebEx conferencing product allows you to collaborate with colleagues across your organization, or halfway across the planet. You can meet online and share files, information, and expertise. WebEx solutions are meant to increase productivity while keeping you connected.UAB has negotiated a master agreement with WebEx that allows UAB faculty and staff to subscribe to certain enterprise subscriptions. See the information below for details.
Ready to order?
- Contact the WebEx representative, Ryan J. Brown (615-324-4849) email@example.com or Evan Bearry firstname.lastname@example.org ( 904-996-1307), DO NOT order via the WebEx website.
- WebEx will provide you with a quote/order form via an email link.
- Click on the link to open the online agreement.
- Print the signature page and then download and print the actual agreement. DO NOT CLICK OFF ON THE ELECTRONIC APPROVAL.
- Route the agreement through UAB Contracts for normal approvals. Attach the document at this link to the document packet as the governing agreement.
- Once signed by UAB then fax all pages to WebEx at the number provided on the quote.
WebEx is a comprehensive suite of real-teim web collaboration services that enable organizations to increase reach, accelerate business processes and reduce costs. Learn more.Share ideas online with anyone, anywhere. Learn more.
Certified: fully tested and supported.
Compatible: partially tested but should function properly.
Provisional: future technologies considered supported by Blackboard Support.
Unsupported: either impossible or not tested.
Microsoft Windows Operating System
Apple Mac OS Operating System
- Internet Explorer 8 and Internet Explorer 9 are tested in Standards Mode. Some known issues can be resolved by using Compatibility Mode (emulates IE7 behavior).
- Both Google Chrome and Mozilla Firefox have moved to a rapid release cycle. At the time of testing, Chrome 16.0 and Firefox 9.0 were the latest available versions. Since then, new stable versions may have been released and widely adopted. Blackboard is supporting all newer stable versions of Chrome and Firefox.
Sync Space for iPad provides a zoom able drawing space that can be shared in real-time over the net a sort of shared whiteboard. Turn on synchronization and send a link to the document to others who will be able to see your drawing and also make changes using Sync Space.
The resulting drawings can be posted to Twitter, 37 Signals' Campfire and Face book or emailed as a PDF.
lt’s the perfect whiteboard replacement for distributed teams. See a demonstration video a tour web site.
WebCapture is a small utility application for your iPhone/iPod touch to help you capture screenshots of websites.
The app takes screenshot photos of the website alone - no status or toolbars are shown in the screenshots taken therefore no cropping or editing it needed making the job of creating screenshots much easier.
Encore B2B a full featured mobile video conferencing tool.This tool lets you connect with students and control multi-way video meetings, view content, chat, record, switch layouts, along with a number of conference controls.