Q: I use MS Project (example) on my computer and I have a copy of the media.  My colleague also needs Project on her system.  I know she is planning on placing an order for the software next week. Can I loan her my media to install so she can begin working immediately?

A: No, for MS Project that would be a violation of your license.  Your colleague must have her own license prior to installing the software. For other titles such as MS Office covered under the Campus agreement loaning media would be acceptable. If in doubt contact AskIT for guidance.

You can have an e-mail address listed by registering an BlazerID in the Phonebook. Note that when you do this, your alias-based address, e.g. johndoe@uab.edu, will be listed rather than your real mailbox. This ensures people will get an address for you that is unlikely to change, even if you move to another mail server.

If you are already registered in the Phonebook but your e-mail address does not appear, or if you need to change your real mailbox address, you can use the Change Information function in the Phonebook to update your entry.

Published in FAQ - Infrastructure
Sunday, 01 January 2012 05:00

The information shown for me is wrong

Any information in the Phonebook which is not provided by you (via the Change Information function) is downloaded from official UAB records databases. These records are used for a number of other purposes, so we cannot allow you to directly modify these fields in the Phonebook. If we did, that would leave the other records still inaccurate and result in the Phonebook not reflecting official UAB data.

If you are a student, the Registrar's Office maintains your records. You may make changes to your address, phone number, class, major or degree information by logging in to BlazerNET.  To change your name, you must present your Social Security Card reflecting your new name in person at One Stop Student Services, HUC 118.  For further assistance, you may contact the One Stop at (205) 934-4300 or onestop@uab.edu or visit our office in HUC 118. 

If you are a UAB employee, your information such as office location and phone/FAX numbers, department, and job title, is provided to the Phonebook from the Oracle HR system. Updates must be submitted to Oracle via an ACT data change document initiated by your department's personnel officer. For more information, please see the Campus Directory Update page.

If you are an HSF employee, your information is provided to the Phonebook from the Lawson system. In order to make changes to your information, please contact the Human Resource Center as described on the Campus Directory Update page.

If you are a UAB Health System employee, or work for any of the UAB Health System affiliates such as VIVA, Callahan Eye Foundation, and so on, you should contact the appropriate Human Resources office.

Published in FAQ - Infrastructure
Sunday, 01 January 2012 05:00

I want to change my BlazerID

As noted in the Phonebook registration instructions, it is very difficult (if not impossible) to change a BlazerID/Phonebook alias once it has been set. The BlazerID is used for authentication by a number of services, as well as the forwarding mechanism for your @uab.edu e-mail. If your BlazerID changes, then all these services have to be changed as well; and all e-mail to your former @uab.edu address becomes undeliverable, creating headaches for your correspondents and the maintainers of any discussion lists to which you belong. If you simply desire a new @uab.edu address, you can accommoplish this by registering a mail-only alias, as described here.

Published in FAQ - Infrastructure
Sunday, 01 January 2012 05:00

Setup Autodiscovery for Outlook 2007

Setup Autodiscover for Outlook 2007 while on the UAB domain

  1. Open Outlook 2007. If the Outlook 2007 Startup Wizard displays automatically, on the first page of the wizard, select Next.

  2. Then, on the E-mail Accounts page of the wizard, select Nextagain to set up an Email account.

  3. On the Auto Account Setup page, Outlook will try to automatically fill in Your Name and Email addresssettings based on how you’re logged on to your computer.

     

  4. After you select Next on the Auto Account Setuppage of the wizard, Outlook will perform an online search to find your email server settings.

     

  5. This is what you will see when it finds the information about your Account automatically. Select Next.

     

  6. You will now be able to select Finish and open Outlook.

 

Setup Outlook 2007 while NOT on the UAB domain

  1. Open Outlook 2007. The Startup Wizard will display automatically. On the first page of the wizard, select Next.

  2. On the E-mail Accounts page of the wizard, select Nextagain to setup the account.

  3. Finally, just above the Account Settings button, select Add Account. You will see the Auto Account setup page. You will need to enter information for the fields Your Name, Email address (i.e. blazerid@uab.edu) and Password (BlazerID). Once all information has been entered, select Next.

NOTE: If you are not sure if you are on the UAB domain, please check out our FAQ on how to determine that.

Published in FAQ - Infrastructure
Sunday, 01 January 2012 05:00

Email Best Practices

  • Use our tested clients and browsers - The clients that have been tested and approved for working with Exchange 2010 are Outlook 2003, Outlook 2007, Outlook 2010, and Outlook 2011 for MAC using Exchange. Mozilla Thunderbird, Apple Mail, and Windows Mail have been tested using SSL IMAP and SSL POP3. Other mail clients have not been tested but may work using settings similar to those published above. OWA web-based mail has been tested on the latest versions of Internet Explorer, Firefox (Windows and OS X), Safari (Windows and OS X), and Chrome (Windows and OS X).
  • Use Autodiscover but verify - Autodiscover automatically configures user profile settings for clients running Microsoft Office Outlook 2007 or Outlook 2010, as well as supported mobile phones. Other clients may support a form of Autodiscover for setting up your email account but in our testing you might have issues with pulling and sending your email. So, the best practice is to verify proper settings before you use the client.
  • Use cached Exchange mode or non-cached Exchange mode - Laptops should run in cached Exchange mode; desktops should run in non-cached Exchange mode.
  • Wipe data from lost smartphones in Outlook Web App - If you lost a mobile device for which you had Active Sync setup, you can log into OWA (https://mail.ad.uab.edu) to wipe it (Options > Mobile Device > Wipe all devices). If you are not in a situation where you can access Outlook Web app, call the AskIT helpdesk immediately at 996-5555.
  • Wipe data from IPhones, Ipads, and other Apple devices – You can do a remote wipe on your Mobile Me account by going by to this Help Article: Mobile Me remote wipe for IPhone. Otherwise, call the AskIT Helpdesk immediately at 996-5555.
  • Signature blocks - It is important to keep email signatures brief and professional (i.e. no graphics and no unusual fonts).
  • Avoid performance issues with your email client – To avoid issues with emails not being sent/received and performance issues in your email client of choice, we recommend following a weekly or monthly clean out of your email to make sure you do not have any issues. There is a FAQ to help you in looking at issues with email overflow.
  • Use Outlook Out of Office Assistant - To set up an out of office reply, it is best to use the Out of Office Assistant (Tools > Out of Office Assistant). The Out of Office Assistant is also now available through Outlook Web Access (Options > Out of Office Assistant). If you have questions, contact AskIT (205-996-5555 or AskIT@uab.edu).
  • Use Resource accounts and entity aliases for functions rather than personal accounts - Contact AskIT (205-996-5555 or AskIT@uab.edu) if you need to set up a resource account. To setup your Entity aliases, you will need to talk with the departments’ Bluepage administrator. You can find your Bluepage admin by going to http://www.uab.edu/directory and typing in your Department name in the search field and enter. Then select directory contacts to find the person that does the editing and creating of entries in your department.
  • Consider shared calendars - For management of calendars among multiple individuals, users should set up a distribution list and add the individuals to that list. That distribution list can then be added as a delegate for the calendar.
Published in FAQ - Infrastructure
Sunday, 01 January 2012 05:00

Submitting spam to AskIT

No anti-spam technology is 100 percent effective.  If a spam or phishing message gets through the spam filter, you can report it to AskIT and we will help use it to improve the spam service.

Please note that these instructions refer to the original spam message.  The instructions must be followed by the recipient of the original spam message.  Forwarded copies are often unusable regardless of how they are saved.  Follow the instructions below to save a copy of the message in its original format. Note:  Some versions of Outlook offer two options to save an .msg file - one is "Outlook Message Format," the other is "Outlook Message Format - Unicode." You should not select the unicode format, as this could cause problems when you save and submit the file.

Microsoft Office Outlook 2007/2010

  • 1. Open Microsoft Office Outlook.
  • 2. Double-click to open the email message that you want to save.
  • 3. From the File menu, select Save As.
  • 4. The Save As pop-up window displays. Select Outlook Message Format from the Save as Type drop-down list.
  • 5. Select the folder in which you want to save the message. Note: the file name is provided by default. You can change this if you would like.
  • 6. Click Save. The message is saved with an .msg file extension.
  • 7. Right-click the saved .msg file(s), and click 'send to compressed folder' (.tar, .tar.gz, and .zip formats are acceptable). Note: You must compress the file before sending it as an attachment.
  • 8. Create a new mail message and send the saved message as an attachment to AskIT@uab.edu with a subject of "Spam Report."

Microsoft Outlook Express

  • 1. Open Microsoft Outlook Express.
  • 2. Double-click to open the email message that you want to save.
  • 3. From the File menu, select Save As.
  • 4. The Save Message As pop-up window displays. Select Mail (*.eml) from the Save as type drop-down list.
  • 5. Select the folder in which you want to save the message. Note: the file name is provided by default. You can change this if you would like.
  • 6. Click Save. The message is saved with an .eml file extension.
  • 7. Right-click the saved .eml file(s), and click 'send to compressed folder' (.tar, .tar.gz, and .zip formats are acceptable). Note: You must compress the file before sending it as an attachment.

Apple (Mac) Mail

  • 1. Select the message you want to save.
  • 2. From the File menu, select Save as ...
  • 3. In the pop-up window, select the format Raw Message Source
  • 4. Save with a file name including a .txt or .eml extension
  • 5. Right-click the saved .txt or .eml file(s), and click 'send to compressed folder' (.tar, .tar.gz, and .zip formats are acceptable). Note: You must compress the file before sending it as an attachment.

Other Mail User Agents

Save the email that you want to report as a text file. Make sure that the message is as close to its original format as possible.  Your mail client might allow you to save rendered text, as well as the original source -- it is the original "raw source" that is needed. Make sure the original email headers are intact and included in RFC-822 format.  Typical file name extensions are .eml and .txt

Published in FAQ - Infrastructure

ActiveSync Setup Procedure 

For Android, iPhone, Windows Mobile, and other devices


With most mobile devices, you will need to adjust specific settings to set up ActiveSync/Exchange. These settings are interchangeable on any device you have that uses ActiveSync to integrate your email.


The settings are:

  • Email: alias@uab.edu
  • Password: your Blazerid password
  • Server: mail.ad.uab.edu
  • Domain: UAB
  • Username: Blazerid
  • SSL: turn this setting on


Please follow the instructions that correspond with your mobile device type (Android, iOS, or Windows mobile phone) to complete email setup for your operating system.


Android

  1. Open your Applications.
  2. Select Settings.
  3. You should see Accounts or Accounts & Sync depending on your exact device. Select one.
  4. Select Add Account.
  5. You should now see an option for Corporate or Exchange or ActiveSync/Exchange. Select one.
  6. You will now see the field's Email Address (e.g. - alias@uab.edu) and Password (e.g. - BlazerID password). Enter those now, and select Next. You may need to additional information if the phone cannot be set up automatically. Additional info:
    1. Exchange mail server: mail.ad.uab.edu
    2. Username: blazerid


iOS (iPad/iPhone/iPod)

  1. Select Settings.
  2. Select Mail, Contacts, and Calendars.
  3. Select Add Account.
  4. Select Microsoft Exchange.
  5. You can now type your Email Address (alias@uab.edu), Username (BlazerID), and Password (BlazerID password).

Windows Mobile Phone

  1. On Start, scroll left to the applications list, select Settings, and then Email & Accounts.
  2. Select Add an account > Outlook.
  3. Select the Email address box, and then type your alias@uab.edu for your Exchange Server email account.
  4. Select the Password box, and then type your BlazerID password.
  5. Select Sign in.

 

Published in FAQ - Infrastructure