January 01, 2012

Drop Box Service

While it is possible to send a file to another user on the UAB campus through email as an attachment, larger files will slow down the email service, as well as taking up a large chunk of the allocated email allowance. To avoid this, UAB offers a service called Drop Box, which will allow you to upload a file from your computer to a central location, simultaneously alerting the person you wish to share the file with via email.

1. In your Internet browser of choice, enter the address http://www.uab.edu/it/dropbox. You will be taken to the welcome screen for the Drop Box service.

 

You will note that the drop box includes a service for you as a UAB member to send files to people outside of UAB, as well as a way for someone outside of the system to send a file to you.

2. Click on the first "login" link to enter the system. You will be taken to a screen where you will provide your BlazerID and password.

screenshot

3. Once you have entered your BlazerID and been confirmed by the system, you will be taken to a menu screen.

 

At this point, you have the option of dropping off a file (uploading a file for another user to download), picking up a file (downloading a file that another user has sent to you), or viewing a list of files that are available for your download.

DROPPING OFF A FILE WITH DROP BOX

1. The opening screen contains a form; all fields marked "required" must be filled out to send the file.

 

From: Your Name: enter your name so that the recipient will know who has sent them a file
From: Your Organization: enter your organization; i.e., University of Alabama at Birmingham
From: Your eMail: enter your email address

To: Their Name: enter the name of the person to whom you wish to send a file
To: Their eMail: enter the email to which notification of a file transfer should be sent; this is how the person will be notified that there is a file waiting on them

File: File pathname on your system: This is the file that you wish to send to a recipient. The easiest way to locate this file will be with the file browser, which works just like a Windows explorer browser. Just click Browse and locate the file on your system.

 

  

File: Brief description: This will be included in the email and in the list of files awaiting download that your recipient will see.

Once you have filled out the form fields, click Upload to upload the file from your computer; this action will also send a notification email to your recipient, informing them that a file is waiting for them to pick up. Once you have pressed Upload you will see a screen showing you details of the file you uploaded.

 

At this point, if you are finished with the Drop Box service, you should choose to logout.

PICKING UP A FILE FROM DROP BOX

1. To pick up a file from the drop box, you will need to know the Claim ID and the Claim Passcode (both pieces of information can be found in the email notification you received about the drop box package.)

 

a sample email notification - note the inclusion of a passcode

2. Upon clicking pickup, you will be presented with a screen with details on the file.

 

FROM_NAME: The name of the person who sent the file
FROM_ORG: The organization to which the sender belongs
FROM_EMAIL: The sender's email address
FROM_IP: The IP address from which the file was sent
TO_NAME: The recipient's (your) name
TO_EMAIL: The recipient's (your) email address
FILE_BASENAME: The name of the file
FILE_CONTENT_TYPE: The type of file (image, text, etc.)
FILE_LENGTH: The size of the file, in bytes
FILE_DESC: A description of the file, as entered by the sender

Clicking download will offer you the option of opening the file or saving it to your hard drive. Clicking on delete will remove the file from your dropbox. NOTE: IF YOU PRESS DELETE, THE FILE WILL BE REMOVED IMMEDIATELY AND WITHOUT CONFIRMATION. Be careful about accidentally deleting a file before you are sure that you wish to take this action.

VIEWING YOUR FILES IN DROP BOX

1. This is simply a list of files currently awaiting action from you; you can either download these files or delete them.

 

2. When you click on the pickup id next to a file, you will be presented with a screen with details on the file.

 

FROM_NAME: The name of the person who sent the file
FROM_ORG: The organization to which the sender belongs
FROM_EMAIL: The sender's email address
FROM_IP: The IP address from which the file was sent
TO_NAME: The recipient's (your) name
TO_EMAIL: The recipient's (your) email address
FILE_BASENAME: The name of the file
FILE_CONTENT_TYPE: The type of file (image, text, etc.)
FILE_LENGTH: The size of the file, in bytes
FILE_DESC: A description of the file, as entered by the sender

Clicking download will offer you the option of opening the file or saving it to your hard drive. Clicking on delete will remove the file from your dropbox. NOTE: IF YOU PRESS DELETE, THE FILE WILL BE REMOVED IMMEDIATELY AND WITHOUT CONFIRMATION. Be careful about accidentally deleting a file before you are sure that you wish to take this action.

Actually, you cannot change your BlazerID once it has been set. However, you can use the Mail Only Alias option in place of your BlazerID.

To set your mail alias, go to the electronic phonebook: http://www.uab.edu/phonebook. Click on the Change Information button.

This will bring you to a login screen. Enter your BlazerID and password.

Once you login, you'll see a screen listing your information. Scroll to the bottom of the screen to the last item on the page: Mail-only aliases. Click the Add/Change link.

In the box that appears below, enter a new alias and hit Change! Aliases can be up to 16 letters or numbers in length, including upper and lower case. Note: Aliases are only used for mail delivery. You will still need to enter your BlazerID to access the systems across campus (i.e. - Oracle, BlazerNET, Banner, Blackboard, etc.).

Once you've entered your new mail alias, you'll need to select the display button out beside your new alias and hit Change! again. Then click the View Entry button at the top of the page to review your changes.

Your mail alias is now setup. Remember to continue to use your BlazerID, not your mail-only alias, to login into systems across campus.

Published in FAQ - Infrastructure

PROBLEM:

  • What is the URL used to let me send email from outside UAB?
  • How do I authenticate in order to send e-mail to an off-campus address when I am also off-campus?
  • How often do I need to authenticate?

A mail relay authentication is required when sending email from off-campus to an off-campus address, if you are using UAB's SMTP mail service.

SOLUTION:

The URL is: www.dpo.uab.edu/relay-info.html

The authorization is based on allowing e-mail to relay from a specific dial-up address, so you must submit the authentication once each time you connect to your ISP. Do the authentication after you connect and before you try to send mail. If you stay connected for more than a couple of hours at a time, you should take advantage of the function to automatically renew your authorization every half hour. It may be easier to set your home PC to use the SMTP server recommended by your ISP. This way, you will not have to authenticate at all.

Published in FAQ - Infrastructure

If you have definitely forgotten your Blazerid password, click here.

If you think you remember your BlazerID password but it is not letting you log in, then click here.

















Published in FAQ - Infrastructure

How to find email headers in Outlook 2007/2010/2011 for Mac and Outlook Web App

Outlook 2007

  1. Open a message.
  2. On the Message tab, in the Options group, select the Dialog Box Launcher.
  3. In the Message Options dialog box, the headers appear in the Internet headers box.

Outlook 2010

  1. Open a message.
  2. Select the File tab.
  3. Once on the File tab, select the Properties button.
  4. After selecting Properties, look under the Internet headers section for the email headers.

Outlook 2011 for Macintosh

  1. Control-Click (Right-click) on message. Select Source.

Outlook Web App

  1. Open a message
  2. Select the message details button ( ).
  3. Look under the Internet Mail Headers section for the email headers.

If you have any problems with delays or other issues, the email headers are a critical component in discovering the cause of an issue. Once you get the email headers, you can send them to askit@uab.edu or call the helpdesk at 996-5555.

Published in FAQ - Infrastructure

Internet hoaxes are rumors you receive by e-mail, usually accompanied by the suggestion that you forward copies of this information to "Everyone you know".

Sometimes computer viruses are distributed this way; in other cases, this behavior constitutes a nuisance by creating large amounts of junk e-mail.

SOLUTION:

You should be suspicious of any message that encourages you to "notify everyone you know", *EVEN* when you know the person who sent you the message. Your friends may not know as much about Internet hoaxes as you do.

List of known hoaxes can be found at:

                List_of_hoaxes 1   List_of_hoaxes 2

Published in FAQ - Infrastructure

In some cases when using a VPN over a network connection with a Windows XP computer, the VPN Session will disconnect after a period of inactivity (typically 10 to 20 minutes). This problem is caused by the Windows Service Pack 2 Firewall settings.

To fix the problem, the Windows Firewall needs to have the Cisco VPN Client program specified as an Exception:

Click on the START tab, and select:

Control Panel -> Windows Firewall

The following screen will be displayed. Click On (recommended) if not already on.

Windows Firewall

Click the Exceptions Tab which will bring up the following screen:

Exceptions Tab

Click Add Programs which will bring up the following screen:

Add a Program

Click Browse and set the directory to look in to C:\Program Files\Cisco Systems\VPN Client.

Browse

Highlight the cvpnd program (single click), and then click Open .

cvpnd

Click OK as necessary.

Exceptions Tab OK

At this stage the cvpnd program should have an entry as above. Click on OK to finish.

These settings for the Windows Firewall will stop the VPN session being terminated after 10 to 20 minutes of inactivity.

Published in FAQ - Infrastructure

You need to update the forwarding email account for your UAB email address.

  • go to www.uab.edu/blazerid
  • click on the Change E-mail Preferences in the left-hand navigation
  • enter your BlazerID & password, if not already logged in
  • under the section, Real host-based mailbox, follow the link that says "Click here to forward to a different mailbox."
  • enter your forwarding email account in the box and click Submit




Published in FAQ - Infrastructure