UAB Information Technology offices will be closed beginning at 5:00 PM Friday December 21, 2012 and will reopen Wednesday, January 2, 2013 at 8:00 AM.   Exceptions are as follows:

AskIT Help Desk:

  • December 22/23, Saturday/Sunday OPEN (Sat 10am-5pm, Sun 1pm-5pm)
  • December 24/25, Monday/Tuesday CLOSED
  • December 26/27/28/29/30, Wed/Thur/Fri/Sat/Sun AskIT will be closed to telephone calls but, to the extent possible, will be handling password reset requests submitted online at
  • December 31 & January 1, Monday/Tuesday CLOSED
  • Our automated password reset tool is always available at if you have a cell phone registered in B-Alert. If not, please take this opportunity to register a cell phone now at B-Alert.
  • A limited staff will be available to cover hospital needs only during the holiday week. 
Information Security:
  • Security Incident and emergency Information Security support is available on a limited basis during the closure hours/days by calling (205) 975-0842.

As always, emergency situations can be reported to AskIT by phone at 205-996-5555 and an on-call technician will respond accordingly.  
Published in Announcements
Abbreviated Dialing Programming *88
Abbreviated Dialing Use *Code(00-29)
Call Back (busy) *75
Call Hold *74
Call Park Activate "Transfer" + *73
Call Park Retrieve #73
Call Pickup Group *77
Call Pickup Directed 2
Call Forward All Activate *78
Call Forward All Cancel *79
Calling Line Identification Blcok (per call basis) *67
Conference 10-Party Initiate *71
Conference 10-Party Release #77
Last Number Redial ##
Published in FAQ - Infrastructure

UAB has several options for communicating internally with faculty, staff and students. Review the ones below to determine the appropriate method to best reach your audience within UAB guidelines.

University Relations works with faculty and staff to develop and distribute institutional news and information in several ways:

  • UAB eReporter

The eReporter, an electronic newsletter, is a companion to the UAB Reporter website and the recommended alternative to mass emails. It is distributed twice weekly to all UAB employees in the campus directory. To submit news and/or information to be considered for publication, use the publicity request form at

  • UAB GreenMail

GreenMail is an electronic newsletter distributed to all UAB students on Wednesdays during the fall and spring semesters and alternate weeks during the summer, and it is the recommended alternative to mass emails. To submit news and/or information to be considered for publication, use the publicity request form at

  • UAB Campus Calendar

The UAB Campus Calendar is the central location for promoting all campus events. Deadlines vary by sub-calendar; submit items for inclusion at least two business days in advance of event at


The BlazerNET welcome screen offers the option for displaying short messages on the portal for specifically targeted groups of students and/or faculty. Only messages that originate within the university and pertain to UAB will be posted.

To submit an announcement for the BlazerNET welcome screen, please provide:

  • A one- or two-sentence teaser for the message.
  • A description of the specific target audience (This can be something like "all faculty teaching in fall 2015 semester, except those in the schools of Medicine, Dentistry and Optometry" or "currently enrolled undergraduate students in the College of Arts and Sciences.")
  • The start and end date for the message to display (not to extend beyond the academic period).
  • Any necessary web links pointing to additional information.

Submit requests to Jeremy Dixon,, or Chenise Ryan, Allow 3-5 days for requests to be fulfilled.


Targeted emails

IT Infrastructure Services works with faculty and staff to distribute targeted emails. For ongoing communications with specific groups within the UAB community, several options are available:

  • Listservs

Listservs are used for a defined, static audience of information recipients and are necessary for lists that include recipients outside of UAB. The audience can be determined through self-subscription, or a list owner can add and remove recipients. Listservs may be set up as a one-way distribution outlet or as a virtual discussion community to which all members can post information. To request a Listserv, contact the AskIT Help Desk at 996-5555. Once the ticket is generated, you will need to attach an email from your supervisor stating approval. Allow seven business days for the request to be processed.

  • Dynamic email lists

Dynamic email services are used for one-way information delivery to audiences whose composition may change daily, such as a specific department, a school or all occupants of a building. Each use of these services constructs its list of recipients in real-time. To request a distribution list, contact the AskIT Help Desk at 996-5555. Time required to setup a dynamic list will vary based on the selection criteria; typically 7 days should be sufficient.


  • Mass emails
Any one-time message addressed to multiple recipients that needs to be sent from a “special” address rather than a user’s personal address is considered a mass email. Mass emails sent to all faculty, staff and students are reserved for special circumstances and require approval from UAB Internal Communications. Mass emails sent within a school or division must be approved at the top of that hierarchy.
Review the Requirements for Mass Emails and initiate the process by completing the Mass Email Request form at Allow seven business days for the request to be processed.


Personal Distribution Lists

Users may want to manage a personal distribution list for small groups that you will need to email more than once. Follow these instructions to create Personal Distribution Lists in MS Outlook.

Or, alternatively, you can create a list of emails separated by semicolons in a Notepad document and save it; when you are ready to use the list, copy and paste the email addresses into the “Bcc” field (this provides privacy for your recipients). The size limit for attachments is 30MB.


UAB Global Address Book

Lists maintained in the UAB Global Address Book are for UAB personnel only. They are reserved for a defined, static audience of ongoing information recipients. To set up a group email distribution list in the Address Book, please contact the AskIT Help Desk at 996-5555. Once the ticket is generated and approved, lists are set up by Infrastructure Services and managed by the Departmental OU Administrator. Please allow 24-36 hours for the request to be processed.



Published in FAQ - Infrastructure

We can retrieve your mailbox data if you make a request from the AskIT Help Desk within 21 days of the deletion.  You can keep your e-mail address as long as you have it forwarded to an outside e-mail service like Gmail, Hotmail, or Yahoo. You can recreate your mailbox once you are an active student or employee at the university.  If you have additional questions, please call 996-5555 or go to, where you can chat with an online agent

Published in FAQ - Infrastructure