Wednesday, 22 January 2014 09:45

Desktop Web Conferencing

Desktop Web Conferencing

WebEx imageCisco's WebEx conferencing product allows you to collaborate with colleagues across your organization, or halfway across the planet. You can meet online and share files, information, and expertise. WebEx solutions are meant to increase productivity while keeping you connected.UAB has negotiated a master agreement with WebEx that allows UAB faculty and staff to subscribe to certain enterprise subscriptions.  See the information below for details. 
Ready to order? 

The new voice mail platform was successfully implemented on November 15th, 2012. Archived messages were only available until December 15th, 2012.  

Published in FAQ - Infrastructure
Saturday, 27 June 2015 09:43

IT Related Contracts & Agreements

As part of the University's contract review process, UAB IT is responsible forcontract reviewing any University contract that includes an IT or IT related component prior to such contract being executed.  The information below, is provided to help facilitate the speedy processing of contracts once they are routed to IT for review. Questions on the process or requirements should be directed to UAB IT
  • Contracts* for software, subscriptions, or services (including software maintenance) that include  
    • Hosting/processing/transmission of UAB data external to UAB
    • PCI (Payment Card Industry) acceptance/processing of credit card transactions
    • Design, creation, maintenance, support, and/or hosting of any website/webpage
    • Personally identifiable information (PII) or personal health information (PHI) - does not include Health System Agreements which are managed by HSIS
    • Audit language
    • Custom software development
    • Agreements for products whare a similiar product or standard is already available/supported at UAB
    • Hardware purchase with embedded software with any of the above
  • *NOTE: For agreements that include the type of information listed above, documents/agreements must be executable, meaning they have signature lines for both UAB and the vendor.  Printing a 'click-agreement' or printing language from a website and submitting as an 'agreement' for review does not guarantee that the vendor will ever see changes/addendums that UAB may make or add to the agreement.

  • The primary goal is to minimize risk to you and UAB.  New agreements are normally subject to a more detailed review than renewal agreements. IT will review the checklist (see the FORMS section below) that you submit with your agreement for a quick determination of what review may be needed.
    • For new agreements:
      •  As necessary:
        • Confidentiality and Information Security provisions are reviewed to ensure appropriate confidentiality language is present, provisions to follow UAB on-site rules are present (if applicable), and the the vendor performs background checks on their employees. For agreemnts that include HIPAA or PHI a Business Associate Agreement (BAA) will also be required.  The BAA is handled by the UAB Legal and/or Privacy office and not by UAB IT.
        • For agreements where the vendor is hosting/processing/or transmitting UAB information additional language is needed: appropriate vendor controls are in place to protect UAB's data and that such controls are audited appropriately; that provisions are included for the return of UAB data at the end of the agreement; and that the vendor will notify UAB in the event of any security event involving UAB data. If the vendor is processing payment transactions language supporting the PCI (payment card industry) standards are required.
        • Indemnification and Liability provisions are reviewed to ensure that the vendor indemnifies UAB from any claims that their product breaches any copyright, trademark, or patents and that they will defend any such claim at their expense.  In addition, most vendors limit any claims for any breach to a small dollar amount...IT adds language removing that limitation when the breach is for confidentiality or information security claims.
        • Web/website development agreements are reviewed to ensure the vendor is aware of and will follow UAB branding requirements, security standards, and 508 compliance requirments. 
        • Audit language is reviewed and modified if needed (vendor's right to come on site at-will to audit);
        • Language is added that the "Written Agreement Governs". This is to prevent a conflict when a 'click' agreement may have to be accepted by a UAB employee to actually download, run, or maintain the product.
      • IT will aslo look to see if a similar service/product is already in place at UAB. If so, IT will work with the requesting department to understand and document the justification/business case for going outside the standard service/product. 
    • For renewals:
      • If the renewal inidicates it is governed by an existing agreement and that existing agreement was reviewed by IT initially, then the only IT review is to ensure no changes to any language are being requested by the vendor and that the renewal is consistent with the underlying agreement.  
      • If the renewal is for an agreement that was not reviewed by IT initially, then IT will need to review the underlying agreement and work with the department on what options may be available to make modifications based on the criteria above for new agreements.  Modifications to existing agreements may take more time and may ultimately result in modifications not being possible...potentially increasing the risk to UAB. 
    • Language to cover all of the items above are is provided in the applicable IT Addendum (see the FORMS LIBRARY section).  The addendum can be printed and submitted to the vendor for signagure prior to routing that agreement for signature at UAB. This will greatly speed up the review process in IT. 

  • Complete the IT Checklist and attach it to your contract when routing (see the FORMS LIBRARY section);
  • If any of the items 'checked' on the list indicate an IT addendum is needed, go ahead and send the addendum to the vendor for signature prior to routing for UAB review/signature (see the FORMS LIBRARY section).  
  • UAB Contracts/Procurement also require a generic addendum be added in most cases. If you send the vendor an IT addendum, also include the UAB addendum. (See the FORMS LIBRARY section).
  • Provide any backup information such as master agreements, statements of work, etc.
  • Submit agreements that are 'execuatable'...they have signature lines for both parties and are not simply printed off of a web site.

Below are some items that should be considered when negotiating any agreement, not just IT related agreements. 
  • Don't base fees/costs on FTE numbers as these numbers can change each year;
  • No annual escalators; 
  • Include vendor service level expectations with remedies if they are not met/maintained;
  • Include 'piggyback clauses' where the agreement can be used by other institutions in the UA System;
  • If the vendor holds/processes any UAB data, make sure the agreement contains a data exit clause that ensures UAB data is returned at no cost to UAB and in a timely manner;
  • For agreements with professional services:
    • clearly define responsibilities and expectations of each party
    • limit travel costs for any on-site work to actual costs and to no more than 15% of the actual professional services you pay
    • include language indicating the vendor will follow UAB on-site rules if working on UAB property (see the FORMS LIBRARY SECTION)
    • include language indicating the vendor must be aware of and follow UAB's Acceptable Use of Computer policy (see the FORMS LIBRARY SECTION) when connecting devices to the UAB network
    • Don't agree to pay for services/products up front.  Base payment on milestones or completion and UAB written acceptance;
  • In most cases agreements should renew annually upon mutual agreement and with issuance of a UAB PO.  Agreements should not renew automatically or where you are required to notify the vendor xx days prior to the renewal date. 
  • For contracts that IT intiates a standard agreement review template is used to evaluate risk.  You can download a copy of that template here for your own use. 

  • IT Routing Checklist - should be completed and attached to the routing packet. This checklist should help you determine which (if any) IT Addendum may be required.
  • The UAB Information Technology Addendums cover additional confidentiality, information security, and liability language to mitigate any issues related to the items/concerns above. Portions of the IT Addendum may be applicable to only certain agreements and that applicability is detailed in the various sections of the addendum.  Any changes to the IT addendum must be reviewed and approved by UAB IT. 
  • UAB Acceptable Use of Computer Resources policy
  • Business Justification/Exception Form - COMING SOON (for use when you are reqesting an exception to purchase a non-standard or similar product/service)
  • General UAB Addendum (found on the Financial Affairs contract website) - covers information related to State, University, and Legal issues/clarifications.  Any changes to the UAB addendum must be approved by University Contracts.
  • Business Associate Agreement (BAA) ( found on the UAB HIPAA website) - For agreements that include HIPAA (health related information). 

Friday, 26 October 2012 10:20

Oracle Software

UAB's Oracle agreement includes both site-licensed product available to the UAB community (for installation on UAB owned systems) and limited-use products based on a specific number of installations, users, or use.  The current agreement renews each August and requires an annual payment and an annual true-up (purchase of additional licenses) to cover additional FTEs over the base FTEs covered the previous year. 
The following Oracle products are covered under a site license and are available to the entire UAB system at no additional cost and may be used in a production environment. They may be downloaded directly from Oracle by clicking on the product below. Server products are for use on Solaris, AIX, OS/390, UNIX, and Windows. Client products are for use on Windows and MAC.
Software may be downloaded directly from Oracle via their TechNet site .  You are only authorized to download products for production use from the Oracle site that is listed in the Products A"vailable section above.  Both current versions and archived versions of Oracle DB are available on the Oracle web site.  In general, all versions of the referenced database products are authorized under the UAB agreement including the most recent release.  Should the link not point to the most recent release of a product, please contact AskIT for assistance.
Friday, 26 October 2012 08:31

LabView - National Instruments

LabVIEW is a powerful graphical development environment, for signal acquisition, measurement analysis, and data presentation. LabVIEW also provides the flexibility of a programming language without the complexity of traditional development tools. LabVIEW is an open environment designed to make interfacing with any measurement hardware simple. With interactive assistants, code generation, and connectivity to thousands of devices, LabVIEW makes gathering data as simple as possible. LabVIEW has more than 500 built-in functions designed specifically for extracting useful information from any set of acquired data and for analyzing measurements and processing signals. LabVIEW also provides tools for data visualization, user interface design, Web publishing, report generation, data management, and software connectivity. For more info on the LabVIEW product see the National Instruments web site.

As a current subscriber to the National Instruments Academic Site License, UAB receives:

  • Unlimited installations of all NI software included in the NI Academic Site License for teaching or research across campus (see below for products included)
  • Unlimited one-on-one technical support by NI applications engineers via phone/e-mail []
  • Automatic semiannual updates with new and upgraded software (May and November)
  • The following products are included unless noted otherwise:
  1. Control Design, Simulation, and Mechatronics
  2. LabVIEW
  3. Control Design Toolkit
  4. Simulation Module
  5. System Identification Toolkit
  6. State Diagram Toolkit
  7. LabVIEW FPGA Module
  8. LabVIEW Real-Time Module
  9. NI SoftMotion Development Module
  10. LabVIEW PDA Module
  11. Signal and Image Processing
  12. LabVIEW
  13. Digital Filter Design Toolkit
  14. LabVIEW DSP Module
  15. Adv. Signal Processing Toolkit
  16. Sound and Vibration Toolkit
  17. Modulation Toolkit
  18. Vision Development Module
  19. LabVIEW FPGA Module
  20. Spectral Measurements Toolkit
  21. Measurements and Instrumentation
  22. LabVIEW
  23. SignalExpress
  24. DIAdem
  25. LabVIEW PDA Module
  26. Sound and Vibration Toolkit
  27. Circuit Design and Simulation (This software is not included in the UAB site license.)
  28. RF and Wireless Communications
  29. LabVIEW
  30. Modulation Toolkit
  31. Spectral Measurements Toolkit
  32. Advanced Signal Processing Toolkit
  33. Embedded Systems Design
  34. LabVIEW
  35. LabVIEW Real-Time Module
  36. LabVIEW FPGA Module
  37. LabVIEW PDA Module

The media can be ordered through AskIT at 205-996-5555 or via e-mail (, but is not available for download.  Documentation (guides and manuals) is available on the LabVIEW web site - DOCUMENTATION.

UAB Telecommunications is implementing our new voice mail platform on November 15th, 2012.

Your new voice mail box has been created on the new system and we need you to setup your new voice mail box prior to the cutover on November 15th.

Please go to our IT Telecommunications website for complete directions in setting up your new voice mail box.

You will be able to access archived voice mail messages on your old voice mail until December 15th, 2012.  To access archived messages dial (6-6001) and follow the prompts.

For any questions or concerns please contact our help desk at, or call our Telecom help desk at 4-7777 with any issues or questions.

*Please note that UAB Health System Cisco VoIP phones will not be affected by the cutover to the new voice mail system.

Tuesday, 23 October 2012 15:26

Map a Personal Share

How to map a personal share (U: Drive/Home Directory) on UABFILE

Click link above to open PDF instructions
Published in FAQ - Infrastructure
Thursday, 11 October 2012 14:38

How Do I Interpret My MAC Address?


Each ethernet device is assigned a unique hardware address by the manufacturer. Manufacturers are each assigned a range of addresses that they may use in their manufacturing, so that it is not possible for two vendors to assign the same address. These hardware addresses are called MAC Addresses.


You can search by MAC number to find out what vendor's hardware you are looking for. An interactive database is available from the IEEE for this purpose. You can also check Cavebear's list of Vendor Codes


Published in FAQ - Infrastructure
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