AskIT will have special holiday hours over the next two weeks.

All operations — including the walk-up help desk and phone support — will be closed Friday, Dec. 25, and Friday, Jan. 1.

Walk-up support at Sterne Library will be also closed Dec. 26 and 27.

Walk-up support will be available at Sterne Library from 8 a.m. to 5 p.m. Dec. 21-23 and Dec. 28-31 but will close early on Dec. 24 and on Dec. 31 at noon.

Phone support will remain available from 9 a.m. to 5 p.m. Saturdays and from 1 to 6 p.m. Sundays, as well as 7 a.m. to 6 p.m. Dec. 21-24 and Dec. 28-31.

UAB Information Technology offices will be closed beginning at 5:00 PM Friday December 21, 2012 and will reopen Wednesday, January 2, 2013 at 8:00 AM.   Exceptions are as follows:

AskIT Help Desk:

  • December 22/23, Saturday/Sunday OPEN (Sat 10am-5pm, Sun 1pm-5pm)
  • December 24/25, Monday/Tuesday CLOSED
  • December 26/27/28/29/30, Wed/Thur/Fri/Sat/Sun AskIT will be closed to telephone calls but, to the extent possible, will be handling password reset requests submitted online at
  • December 31 & January 1, Monday/Tuesday CLOSED
  • Our automated password reset tool is always available at if you have a cell phone registered in B-Alert. If not, please take this opportunity to register a cell phone now at B-Alert.
  • A limited staff will be available to cover hospital needs only during the holiday week. 
Information Security:
  • Security Incident and emergency Information Security support is available on a limited basis during the closure hours/days by calling (205) 975-0842.

As always, emergency situations can be reported to AskIT by phone at 205-996-5555 and an on-call technician will respond accordingly.  
Published in Announcements