January 22, 2014

Desktop Web Conferencing

Microsoft Lync is a messaging and conferencing solution that connects and engages audiences in online meetings, training and events. With Lync meeting, attendees participating from their PCs can be part of a presentation, kick off a project, brainstorm ideas, edit files, and collaborate on whiteboards, all without the hassle and cost of travel. Lync helps users streamline communications from small collaborative meetings to large events.

Note: Please order the Lync Service from this page, not directly from Microsoft. When you're ready to order, click ORDER NOW.

+ - Host Collaborative Meetings Quickly and Cost-Effectively Click to collapse

Share and record your meeting notes (record only from PC)
Highlight and emphasize key aspects of your presentation
Ordering information:
- What's Included
  - Unlimited number of meetings (only one concurrent meeting)
  - Audio via computer whne using installed Lync client or browser (see Telephone Bridge option below for use where computer audio/mic/speaker is not available)
  - Cost $10 per month
- Optional Telephone Conference Bridge
  - 800 number
  - Toll-based number
  - Cost: per minute of use for each attendee
  - Charged to organizer for toll-free at $.05 per attendee per minute
  - Paid as standard long-distance costs by attendee when using toll-based number
- Note: Select "Lync Request" in the drop-down box on the service request page | ORDER NOW

+ - Train Employees and Partners, Conduct Large Audience Events Click to collapse

Lync resources:

+ - Engage Your Audience with Rich Media and Video Conferencing Click to collapse

Connect remote participants and teams
Make a bigger impact with dynamic audio and video
Distribute handouts before or during your meetings

+ - Microsoft Lync Capabilities Click to collapse

Stay in touch anywhere: Lync enables users to communicate securely anywhere they have network connectivity, and automatically adapts to network conditions.

Use the device you want: Lync makes communicating easier with a consistent and familiar experience available on Windows PCs, Windows Phone, iOS, and Android smartphones. The new immersive Lync app for Windows 8 and Windows RT provides a seamless touch-first experience.
Communicate in the right way: Lync unifies voice and video calls, Lync Meetings, presence, and instant messaging (IM) in one easy-to-use client, making it simple to choose and switch between different forms of communication.
Take advantage of standards-based HD video: Lync uses open standards including H.264 SVC to provide a high-quality video experience on a wide range of devices.
Make virtual meetings more effective: See up to five meeting participants simultaneously with new multiparty HD video support. You can choose who to see or let Lync choose for you.Easily join meetings: Joining a Lync Meeting requires only a single touch or click on smartphones, tablets, and PCs.

Extend Lync Meetings outside your organization with browser-based access:The Lync Web App allows PC and Mac users to join a Lync Meeting from a browser and delivers a full online meeting experience including IM, voice, multiparty video, data collaboration and sharing.Take notes in OneNote: OneNote share allows users in to create and share OneNote digital meeting notes within Lync Meetings.

Cisco's WebEx conferencing product allows you to collaborate with colleagues across your organization, or halfway across the planet. You can meet online and share files, information, and expertise. WebEx solutions are meant to increase productivity while keeping you connected.UAB has negotiated a master agreement with WebEx that allows UAB faculty and staff to subscribe to certain enterprise subscriptions. See the information below for details. Once you are ready to order, contact the WebEx representative, Evan Bearry, directly at This email address is being protected from spambots. You need JavaScript enabled to view it. or 904-996-1307, DO NOT order via the WebEx website.

+ - WebEx Overview Click to collapse

WebEx is a comprehensive suite of real-teim web collaboration services that enable organizations to increase reach, accelerate business processes and reduce costs. Learn more.

+ - WebEx Meeting Center Click to collapse

Share ideas online with anyone, anywhere. Learn more.

+ - WebEx Named Host Subscription Click to collapse

The WebEx Active Host Subscriptions are sold in the Active Host Subscription model by Cisco Systems, Inc. and other authorized resellers. Learn more the service and the description as it relates to education.

Published in Solutions - Infrastructure

October 22, 2013

UAB Online announces campus overview sessions with Learning System finalists

UAB Online Announces Campus Overview Sessions for Blackboard and Instructure/Canvas

As the academic learning system selection process continues, the two finalists will be making presentations to the UAB Campus between October 29-31. Sessions will be held in the Center for Teaching and Learning (Education Building Room 243 across from Sterne Library) and will also be streamed live for those that wish to participate online. Both Blackboard and Instructure/Canvas will present identical sessions over different days to accomodate as many schedules as possible.

Schedule: (Note: session archives are now available, see below)

Tuesday October 29
- Canvas overview session at 2:00pm (view archive)

Wednesday October 30
- Canvas overview session at 11:00am
- Blackboard overview session 2:00PM (view archive)

Thursday October 31
- Blackboard overview session 11:00am

More information on the learning system selection process can be found on the UAB Online website.

Published in Announcements - Customer Services

October 14, 2013

UAB Telecom announces changes to submission of work orders effective October 18th, 2013.

UAB Telecom announces changes to submission of work orders.

To better serve our customers and to have the ability to effectively track Telecom work orders, we will no longer be accepting work orders through the email address This email address is being protected from spambots. You need JavaScript enabled to view it. .

Effective, October 18^th, 2013, all Telecom work orders must be submitted through our Telecom work order form located at https://commservices.comm.uab.edu/ServiceRequest/login.aspx

Published in Announcements - Infrastructure

July 25, 2013

Learning Management System (LMS) Phase One "Needs Assessment" Begins

A "needs assessment survey" is open for all interested faculty, staff, students and instructional designers (i.e. "UAB Online stakeholders") to share their thoughts on features/tools that must be present in the UAB learning management system (LMS), whether the current system (Blackboard) is selected, or a new one is adopted. The survey will be open through Aug. 5 and the results will be announced in the eReporter and posted on the UAB Online website by Aug.12. All are encouraged to complete the nine-question survey and give feedback. Direct questions regarding the process to This email address is being protected from spambots. You need JavaScript enabled to view it. . The survey can also be accessed from UAB Online.

Published in Announcements - Instructional & Classroom

June 14, 2013

Telecommunications Services

Please visit the Telecommunications Services for more information.

Published in Solutions - Infrastructure

June 14, 2013

IT Billing

Please visit the IT Billing site for more information.

Published in Solutions - Finance & Administration

June 14, 2013

Computer Hardware Ordering

Published in Solutions - Infrastructure

February 20, 2013

VMWare Academic Software

The VMware Academic Program, provided as a service to the UAB STEM Community through UAB IT, accelerates instruction and research in the rapidly expanding area of virtualized infrastructure by providing faculty and students involved with science, technology, engineering, and math courses (STEM) with access to the virtualization technologies most widely used in commercial production environments.

STEM Faculty can use VMware software under specific usage guidelines in a variety of areas of academic research and classroom instruction.
STEM Students can use this software free of charge for one year with yearly renewals as part of qualified coursework or research projects.

+ - Who Has Access to the VMWare Academic Program? Click to collapse

With UAB's annual subscription qualified members of the academic community in a STEM course can utilize the VMware Academic Program in the following areas:

Instruction – STEM Faculty within member institutions gain access to VMware software licenses free of cost for the purpose of classroom instruction. STEM Students taking qualified courses can also install program software on their personal computers.

Research – STEM Faculty within member institutions gain access to VMware software licenses free of cost as a part of their research projects. Program software can be installed in research labs (open a ticket with AskIT (uab.edu/askit) to inquire about lab installations) as well on the personal computers of faculty and students involved in research projects.

Use of VMware software for instruction and research is governed by specific program guidelines and the conditions described within the VMware Academic Program EULA (End-User License Agreement) and all faculty/students installing VMWare products should be familiar with the licensing and comply. The use of software for infrastructure purposes is governed by the VMware Commercial EULA and not included under this Academic Program.

+ - What are the Licensing/Compliance Requirements for Using the VMWare Products? Click to collapse

VMWare maintains strict compliance guidelines for the Academic Program and the following links are provided to ensure that specific licensing details are always the most up to date version and available to the UAB Community. Each user of this program is responsible for ensuring they understand and are in compliance with the licensing requirements at all times.

Usage Guidelines

End User License Agreement

Examples of Acceptable Use

The free single use licenses provided through The VMware Academic Program may be used for instruction and non-commercial research only. Please refer to the definitions of instructional and research use below
Lab licenses may only be installed in lab environments where the lab is primarily used for instructional and research purposes.
Program software installed in shared lab environments can be used across different courses offered by different faculty members.
Faculty members as well as staff directly involved in administering systems and providing support for program software may install the software on their personal computers
Students taking qualified courses or conducting research can access program software within lab machines or download programs software on their personal computers. Students receiving licenses through a qualifying course or research project may use the licenses after the course or project is concluded.
Multiple academic groups in an institution may join the Program if each group meets the eligibility requirements.
Every copy of the software must be a true and complete copy and it must include all copyright and trademark notices. All software made available must include all of the files.

Examples of Unacceptable Use

Students who are in an approved department but are not taking courses that lead to credit or a certificate or who are not involved in relevant research projects are not eligible to use the software.
Students, faculty members, or other parties that received a license under the program but no longer attend or are employed by the institution.
Staff members who are not directly involved with system administration related to the program, such as administrative assistants, may not install the software on their personal computers.
Software that is part of the program may not be shared with non-approved departments. However, it may be installed on shared labs if the approved department's students regularly use that lab.
The designated Program Administrator for the member approved may not be a teaching assistant or a student. However, teaching assistants or students may help the Program Administrator with the program.
The software provided by VMAP may not be sold, rented, leased, or transferred to any third party including contractors, consultants, other companies, and other department personnel.
Software cannot be used for infrastructure purposes. Licenses acquired through the VMware Academic Program are for instructional, research and personal use only.
The software provided by VMAP may not be used for any purpose outside of instructional, research and personal use.
vSphere licenses provided under this program may not be used for desktop virtualization.

Use of free VMware software for instruction and research is governed by the specific program guidelines and the conditions described within the Academic EULA and the use of software for infrastructure purposes is governed by the VMware EULA for each of the products.

Definitions of Instructional, Research and Infrastructure Use

Instructional use is defined as conducting educational classes, labs, or related programs for teaching or learning concepts related to the products that are part of this program.
Research use is defined as conducting not-for-profit research projects.
Infrastructure use is defined as use of software as a part of the institution's or department's infrastructure that's not intended for specific classroom instruction or research project

IMPORTANT: These guidelines are provided for your convenience only. Please refer to the VMware Academic Program EULA for specific license rights.

+ - What Products are Included? Click to collapse

For STEM students and faculty/staff

VMware Workstation
VMware Fusion
VMware Player
VMware eLearning

VMware Sales Professional Certification

For STEM faculty/staff only

VMware vSphere Enterprise
VMware vCenter Server Standard
VMware vCloud Director

+ - How to Obtain Software Click to collapse

Software is available by download only to faculty/staff/students via the website below. Logon using your BlazerID and Password. UAB will validate your participation in the program and pass the appropriate information to the web store. All UAB users can logon to the site, but only those faculty/staff/students validated as STEM will be allowed to actually order products.

VMAP - VMWare Academic Program logon Order NOW

Published in Solutions - Customer Services

January 22, 2013