You can go to the UAB directory ( and see the Student/Employee information and where they are located. You will have to authenticate to the Directory to be able to see their BlazerID.

Published in FAQ - Infrastructure

In Outlook 2010:

1. In Outlook 2010, select the Folder Ribbon.

2. Then select the Recover Deleted Items button.

3. Select the item and select Recover Selected Items.

In Outlook 2007:


1. In Outlook 2007, in the folder from which you deleted the Item, or in the Deleted Items folder, select Recover Deleted Items on the Tools menu.

2. Select the item and select Recover Selected Items.


1. Login to OWA, and right-click on the Deleted Items folder.

2. Then select Recover Deleted Items.

3. Select the item and select Recover Selected Items.

Please remember, you can only recover items that were deleted in the past 30 days.

Published in FAQ - Infrastructure

All network and computer services around UAB currently accept or require a BlazerID for login.  The goal is to ultimately have your BlazerID serve as the sole identifier that allows you to securely access all of UAB's online information services and portals.

To learn more about or claim a BlazerID, go to

Published in FAQ - Infrastructure

Below is a chart showing the propagation cycle of obtaining a BlazerID.


Published in FAQ - Infrastructure

Windows Mail with IMAP while adding another account.

  1. Open Windows mail by selecting the Start button, clicking All Programs, and then selecting Windows mail.
  2. Select the Accounts ribbon.
  3. Select Email +.
  4. Go to Step 2 in the First installation steps.

Windows Mail first installation

  1. Open Windows Live Mail
  2. You will see the Add your email accountsscreen.
    1. Type your in the Email Address field.
    2. Type your BlazerID Password.
    3. Type your Display name (This name will show up when a recipient receives your email).
    4. Select the checkbox for Manually configure server settings.
  3. Select IMAP, and add the server settings below.

    Mail account information you need to add:

    • Incoming Server: , Check require a SSL connection, port 993
    • Outgoing server:, Check require a SSL connection, port 587
      • Requires Authentication is checked, and make sure you add your BlazerID to the Logon Username.


Mozilla Thunderbird first installation

  1. Open Mozilla Thunderbird.
  2. Add your First and Last name.
  3. Select and type in your in the Email Address field.
  4. Select and type your Password.
  5. Select Next and enter in your Incoming and Outgoing servers, select IMAP for Incoming.
    1. Incoming mail server: Port 993, SSL: SSL, and NTLM
    2. Outgoing mail server:, Port 587, SSL: StartTTLS, and NTLM

If you use Mozilla Thunderbird, please use the Manual configuration option. We have found that Mozilla uses the wrong settings when it automatically searches for the settings.

Published in FAQ - Infrastructure

How do I clean my mailbox to save space? Or, do I need to ask for more mailbox space?

Since the Central Exchange accounts have a certain email quota for Students and Faculty/Staff, here are the best steps to help save space in your mailbox.

Remember: all of the folders in your mailbox, other than Personal folder files (PST) or Personal Archives, count on your overall space in your mailbox.

  1. Delete your Deleted Items. You can right-click the folder and click “Empty Deleted Items” or open the folder and shift+delete your email to permanently delete the email.
  2. Delete the Sent Items in your mailbox. You’re sent items like your Deleted items can house a good bit of emails that can be deleted.
  3. Use Mailbox Cleanup. This is built into Outlook 2010 only. You can access this by doing the following:
    1. Select File inside your Outlook.
    2. Select Cleanup Tools. You can view the mailbox space before selecting the Cleanup Tools button.
    3. You can choose:
      • Empty Deleted Items.
      • Mailbox Cleanup. Mailbox Cleanup allows you to use advanced tools to cleanup large emails and older items by the options you previously set. It also allows you to delete items that are in conflict with others.
      • Archive. Archive your items to a personal folder file (*.PST).

To help you determine how much space you have and how to increase your space, you can go to and request more space for your mailbox.

Published in FAQ - Infrastructure

UAB WiFi is available to all students, faculty and staff free of charge, and to guests who sign up for a one-day guest account. Click here to learn more about how to connect your devices.

Published in FAQ - Infrastructure
January 01, 2012

Antivirus Software

UAB IT provides antivirus software for use by everyone at UAB, including your personal home systems. 

For home use (faculty/staff/students)

Please note: Microsoft Forefront went end-of-life in July 2015.

  • For home use on Windows 7 and Vista, UAB IT recommends Microsoft Security Essentials be installed on your Windows system. If your computer is running Windows 7, Windows Defender only removes Spyware. To get rid of viruses and other malware, including spyware, on Windows 7, Windows and Vista, you should download Microsoft Security Essentials for free. 

  • For home use on Windows 8, Windows Defender replaces Microsoft Security Essentials. You cannot use Microsft Security Essentials with Windows 8 or Windows RT, but you don't need to because Windows Defender already provides built-in protection. Learn more about using Windows Defender on Windows 8.


  • For Mac/OS X use Sophos Anti-virus. Please click here and login to select Sophos from the available titles. NOTE: Sophos has released a new version which is compatible with Mac OSX El Capitan. It is available at the UAB software download site.

For system administrators

UAB IT recommends that system administrators on campus use System Center Endpoint Protection (SCEP) for antivirus and malware protection for campus computers.

System Center Endpoint Protection 2012 has several advantages over the scope of Microsoft Security Essentials:

  • Centralized reporting
  • Centralized monitoring
  • Centralized management
  • Automated network client deployment
  • Advanced Microsoft support is available through professional, premier and/or software assurance programs
  • Management of the host-based Windows Firewall policy via the SCCM policy configuration interface, allowing for configuration of endpoint security as well as allowing or denying connections.

System Center Endpoint Protection 2012 provides a single, integrated platform that reduces overall IT management and operating costs.

Click here for instructions on deploying SCCM.

UAB IT's recommendation is to deploy the SCEP agent within System Center, along with the inventory agent. There are many other features you may turn on or block from use within SCCM.


  • For Mac/(OS x) use Sophos Anti-virus. Please click here and login to select Sophos from the available titles.

UAB IT is currently blocking certain peer-to-peer (P2P) file sharing protocols. P2P protocols are cited in copyright infringement cases brought against students and employees at a number of educational institutions by the Recording Industry Association of America (RIAA) and other media companies.

Recent trends across the country also show an increasing number of Digital Millennium Copyright Act (DMCA) complaints for distributing copyrighted works over peer-to-peer protocols. Students and Employees should be aware that copyright infringement is not only against UAB policy, but also federal law.

UAB IT uses an Intrusion Prevention System (IPS) device to monitor network activity for malicious or unwanted behavior. The IPS also allows for real time blocking of selective P2P protocols which will reduce our risk of receiving DMCA complaints and promote compliance with the UAB Acceptable Use Policy regarding copyright violations.

UAB IT does not block protocols currently being used for legitimate purposes. Streaming content such as YouTube should not be affected by the change. There are several options available to users who wish to participate in legal downloading of media, such as Rhapsody, Spotify, ITunes music store and Amazon mp3.

Users encountering connectivity issues as a result of these changes may contact AskIT for assistance at 205-996-5555.






Published in FAQ - Infrastructure