Set up Exchange ActiveSync email on a Nokia mobile phone

  1. On the Applications menu, select Applications > Mail.
  2. Select Create a new mailbox to start the setup wizard.
  3. Accept the Nokia terms of service and select Start.
  4. Select Mail for Exchange from the list of available account types, and then enter the following information:
    1. In the Password box, enter your account password. 
    2. In the Username box, enter your user name, for example, BlazerID@uab.edu.
    3. In the Domain box, enter your domain. Your domain is UAB. 
    4. Select Next to continue. The setup wizard will try to automatically set up your email account.
  5. If the wizard is able to set up your account, go to the next step. If this process can’t be completed automatically, you’ll need to enter your Exchange server name manually. In the Mail for Exchange server name box, enter your server name, and select Next. If you’re connecting to your Office 365 email, use outlook.office365.com for your server name. 
  6. Select OK when Mail for Exchange informs you that it isn’t recommended to use multiple methods to synchronize your contacts with your phone.
  7. Choose whether you want to synchronize your Calendar, Contacts, and Tasks by selecting the appropriate options and then selecting Next

http://office.microsoft.com/en-us/support/set-up-email-on-a-nokia-symbian-os-phone-HA102828551.aspx?CTT=5&origin=HA103787375


Published in FAQ - Infrastructure
Set up POP or IMAP on Windows Phone

1- On Start, swipe left to the App list, select Settings and then select email + accounts.
2- Select Add an account > Other account
3- Enter your email address and password and select Sign in. Windows Phone will try to set up your email account automatically. If setup completes successfully, skip to step 6. 
4- If you see the message “We couldn’t find the settings for the account information you entered”, make sure the email address and password are correct, and then select Try again. If setup completes successfully, skip to step 6.
5- If your email account can't be set up automatically, select Advanced, and then select Internet mail. You'll have to enter the following information:

    1.   Account name This is a descriptive name for your account. 
    2.   Your name Type your name as you want it to appear when you send email messages from your phone. 
    3.   Incoming e-mail server This is the incoming email server for your account. If you’re connecting to your Office 365 email, the IMAP or POP server name is outlook.office365.com.
    4.    Account type This will be either POP or IMAP. 
    5.    User name This is your full email address, for example, BlazerID@uab.edu.
    6.    Password This is the password for your email account. 
    7.    Outgoing (SMTP) e-mail server This is the outgoing email server name. If you’re connecting to your Office 365 email, the SMTP server name is smtp.office365.com
    8. Select Advanced and select the boxes Require SSL for incoming mail and Require SSL for outgoing mail

6- Select Sign in.

http://office.microsoft.com/en-us/office365-suite-help/set-up-email-on-windows-phone-HA102823194.aspx?CTT=5&origin=HA103787376



Set up Exchange ActiveSync on Windows Phone

1- On Start, swipe left to the App list, select Settings, and then select email + accounts.
2- Select add an account > Outlook
3- 
Enter your email address and password, and then select Sign in. Windows Phone will try to set up your email account automatically. If setup completes successfully, skip to step 8. 
4- If you see the message “Check your information and try again. You may have mistyped your password.”, verify that you entered the correct email address and password. At this stage, you don’t need to specify any values for User name and Domain. Select Sign in. If setup completes successfully, skip to step 8.
5-If your email account can't be set up automatically, you’ll see the message, “We couldn’t find your settings”. Select Advanced. You'll need to enter the following information:

      • E-mail address This is your full email access, for example BlazerID@uab.edu.
      • Password This is the password for your email account.
      • User name This is your full email address, for example BlazerID@uab.edu.
      • Domain This is UAB. 
      • Server This is the name of your Exchange server. If you’re connecting to your Office 365 email, use outlook.office365.com for your server name. 


6- Select the Server requires encrypted (SSL) connection box. 
7- Select Sign in.
8- Select OK if Exchange ActiveSync asks you to enforce policies or set a password. 

 

Published in FAQ - Infrastructure
Set up Microsoft Exchange email on an Android

  1. From the Applications menu, select Email. This application may be named Mail on some versions of Android.
  2. Type your full email address, for example BlazerID@uab.edu, and your password, and then select Next.
  3. Select Exchange account. This option may be named Exchange ActiveSync on some versions of Android.
  4. Enter the following account information and select Next.
  5. Domain\Username Type your full email address in this box. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty and type your full email address in the Username box.

    Note    On some versions of Android, you must use the domain\username format. For example, if your email address is BlazerID@uab.edu, type uab\BlazerID. Your username is your full email address.

  6. Password Use the password that you use to access your account.
  7. Exchange Server Use the address of your Exchange server. If you’re connecting to your Office 365 email, use outlook.office365.com for your server name.
  8. As soon as your phone verifies the server settings, the Account Options screen displays. The options available depend on the version of Android on your device. The options may include the following:
  9. Email checking frequency The default value is Automatic (push). When you select this option, email messages will be sent to your phone as they arrive. We recommend only selecting this option if you have an unlimited data plan.
  10. Amount to synchronize This is the amount of mail you want to keep on your mobile phone. You can choose from several length options, including One day, Three days, and One week.
  11. Notify me when email arrives If you select this option, your mobile phone will notify you when you receive a new email message.
  12. Sync contacts from this account If you select this option, your contacts will be synchronized between your phone and your account.
  13. Select Next and then type a name for this account and the name you want displayed when you send e-mail to others. Select Done to complete the email setup and start using your account.
 Note    You may need to wait ten-to-fifteen minutes after you set up your account before you can send or receive e-mail.



Set up POP or IMAP email on an Android

  1. From the home screen, tap Applications > Settings > Accounts & sync > Add account > Manual setup.
  2. On the Incoming settings screen, in the Protocol drop-down menu, select IMAP or POP3. We suggest you select IMAP because it supports more features. 
  3. In the Email address and Username text boxes, type your full e-mail address, for example BlazerID@uab.edu, and your password, and then select Next. Your user name is the same as your e-mail address.
  4. In the Password text box, enter your password.
  5. In the IMAP server or POP3 server text box, enter your IMAP or POP server name. If you’re connecting to your Office 365 email, the IMAP or POP server name is outlook.office365.com
  6. In the Security type drop-down menu and Server port text boxes, specify the POP or IMAP settings that you looked up in step 5, and then tap Next. Your e-mail application will check your IMAP or POP settings.
  7. On the Outgoing server settings screen, the Login required option should be selected for you, and the Username and Password text boxes should be filled in. 
  8. In the SMTP server text box, enter the SMTP server name. If you’re connecting to your Office 365 email, the SMTP server name is smtp.office365.com
  9. In the Security type drop down menu and Server port text box, specify the SMTP settings that you located in step 5, and click Next.
  10. In the Account name, text box, enter a name your account (for example “Office 365 email” or “Work email). In the Your name text box, enter the name you want displayed when you send e-mail to others (for example “Tony Smith”), and then select Finish Setup.

 Note    You may need to wait ten-to-fifteen minutes after you set up your account before you can send or receive email.


http://office.microsoft.com/en-us/office365-suite-help/set-up-email-on-an-android-phone-or-tablet-HA102823196.aspx?CTT=5&origin=HA103787372

Published in FAQ - Infrastructure
Set up Exchange email on an Apple iPhone, iPad, or iPod Touch

  1. If this is the first email account on your iPhone, tap Mail. Otherwise, tap Settings > Mail, Contacts, Calendars > Add Account.
  2. Tap Settings > Mail, Contacts, Calendars > Add Account.
  3. Tap Microsoft Exchange.
  4. You don’t need to type anything in the Domain box. Type the information requested in the Email, Username, and Password boxes. You need to type your full email address in the Email and Username boxes (for example, BlazerID@uab.edu).
  5. Tap Next on the upper-right corner of the screen. Your mail program will try to find the settings it needs to set up your account. Go to step 8 if your mail program finds your settings.
  6.  If your iPhone can’t find your settings, you’ll need to manually look up your Exchange ActiveSync Feature name for process that allows connectivity and synchronization between mobile devices and Exchange Servers. server name. If you’re connecting to your Office 365 email, use outlook.office365.com for your server name.
  7. In the Server box, enter your server name, and then tap Next.
  8. Choose the type of information you want to synchronize between your account and your device, and then touch Save. By default, Mail, Contacts, and Calendar information are synchronized.
  9. If you're prompted to create a passcode, tap Continue and type a numeric passcode. If you don’t set up a passcode, you can’t view your email account on your iPhone. You can set up a passcode later your iPhone settings.


Set up POP or IMAP email on an Apple iPhone, iPad, or iPod Touch

  1. If this is the first email account on your iPhone, tap Mail. Otherwise, tap Settings > Mail, Contacts, Calendars > Add Account.
  2. Tap Other.
  3. Tap in the Name box and type your full name.
  4. Tap in the Address box and type your full email address (for example, BlazerID@uab.edu).
  5. Tap in the Password box and type your password. 
  6. Tap Save.
  7. Tap either IMAP or POP. We recommend IMAP because it supports more features.
  8. Under Incoming Mail Server, in the Host Name, box, type your incoming server name. If you’re connecting to your Office 365 email, the IMAP or POP server name is outlook.office365.com. Enter your user name (for example, BlazerID@uab.edu) and your password. 
  9. Under Outgoing Mail Server Host Name, enter your outgoing server name. If you’re connecting to your Office 365 email, the SMTP server name is smtp.office365.com. Enter your user name and password. 
  10. Tap Save.
http://office.microsoft.com/en-us/office365-suite-help/set-up-email-on-apple-iphone-ipad-and-ipod-touch-HA102818554.aspx?CTT=5&origin=HA103787373

Published in FAQ - Infrastructure

UAB Information Security recently discovered a new spam campaign where users are tricked into opening an email attachment that contains a virus aimed at stealing passwords and financial information.  As with any suspicious email messages you may receive, please report them to askit@uab.edu for inspection.

The recent spam email messages are crafted to look like they came from one of several legitimate companies such as Chase Bank, the Better Business Bureau (BBB), Department of Treasury, Dun & Bradstreet Financial Services or a wire transfer company. You should be aware that these emails are forged and that none of the information included in the email can be trusted including embedded links, e-mail addresses or phone numbers.

Here are some of the common email subject lines we have seen in this spam campaign:

•  FW: Company 2013 Report

•  Incoming Wire Transfer Notification

•  D&B iUpdate: Company Order Requested

•  Department of Treasury Notice of Outstanding Obligation – Case ######

•  Better Business Bureau Complaint Case #######

•  Merchant Billing Statement

•  ACTION REQUIRED: A document has arrived for your review/approval (Document Flow Manager)

This page summarizes all of the online request form links available for services provided by IT.  To inquire about services not listed contact AskIT (uab.edu/askit or email askit@uab.edu). 

Communications
  • Usage toward UAB email and UABFile
  • Request changes to your email service

 

  • Request a BlazerID and password
  • Change an existing password
  • Set up a personal web space 

 

Mass Email Requests
  • For one-time messages addressed to multiple recipients that need to be sent from a "special" address. More information about requirements and the overall process can be found here.
  • Direct link to the request form: https://hatteras.dpo.uab.edu/memf/
 
  • Request a new user account (mailboxes, file storage, imaging systems or WebIT)
  • Delete or modify and existing account (access to mailboxes, file storage, imaging systems or WebIT)
     
  • Sponsors and guests can set up guest user accounts to access a myriad of UAB systems and services

 

Online Learning/Blackboard Course changes
  • Request that courses in the Academic Institute be updated - courses can be cross listed; opened or closed; assigned instructors, designers or teacher's assistants; or have previous content imported to them - https://www.uab.edu/it/instech/auth/acad_form.html

 

Information Security
  • To report any incident to UAB Data Security that involves violations of UAB IT-related policies or involving UAB data or computer systems -https://silo.dso.uab.edu/incident/
  • The process for secure media destruction at UAB can be found here.

 

Desktop Local Administrator Rights Access Requests

i>Clicker Classroom Response System

  • Request an i>Clicker Instructor Kit (receiver and USB cable, flash drive and instructor remote) here.
 
Software
 
Published in Solutions

Best Practices for Internal Electronic Communications

UAB has developed several options for internal electronic communications. Please review the following instructions to determine the appropriate method of communication to best serve your purposes in compliance with UAB guidelines.

 

The eReporter

The eReporter, an electronic newsletter, is a companion to the UAB Reporter site and the recommended alternative to sending mass e-mails. It is distributed twice weekly to all UAB faculty and staff and subscribers. To submit news and/or information for publication, use the publicity request form online at www.uab.edu/reporter. Deadlines are Monday and Thursday at 10 a.m. for publication on Tuesdays/Fridays.

 

GreenMail

GreenMail is an electronic newsletter distributed once a week during the fall and spring semesters and every other week during the summer to all UAB students and subscribers. It is the recommended alternative to sending mass emails. To submit news and/or information for publication, use the publicity request form online at www.uab.edu/greenmail. The deadline is 10 a.m. Tuesday for publication on Wednesdays.

 

UAB Campus Calendar

The UAB Campus Calendar is the central location for promoting all UAB campus events. Deadlines vary by sub-calendar; submit items for inclusion at least two business days in advance of event at www.uab.edu/calendar.

 

BlazerNET

The BlazerNET welcome screen offers the option for displaying short messages for specifically targeted groups of students and/or faculty.

To submit an announcement for the BlazerNET welcome screen, please provide:

  • A one- or two-sentence teaser for the message.
  • A description of your specific target audience (This can be something like "all faculty teaching in fall 2015 semester, except those in the schools of Medicine, Dentistry and Optometry" or "currently enrolled undergraduate students in the College of Arts and Sciences.")
  • The start and end date for the message to display.
  • Any necessary web links pointing to additional information.

Email Lists

For ongoing communications with specific groups within the UAB community, the following options are available based on the purpose of the communications.


Listservs

Listservs are used for a defined, static audience of information recipients and are necessary for lists that include recipients outside of UAB. The audience can be determined through self-subscription, or a list owner can add and remove recipients. Listservs may be set up as a one-way distribution outlet or as a virtual discussion community to which all members can post information. To request a Listserv, contact the AskIT Help Desk at 996-5555. Once the ticket is generated, you will need to attach an email from your supervisor stating approval (to speed the process, please ask your supervisor to send their approval email prior to opening the ticket). These requests are handled by Infrastructure Services. Please allow seven business days for the request to be processed.

 

Dynamic Email Lists

Dynamic email services are most often used for one-way information delivery to audiences whose composition may change from day or day, or even more often. Rather than relying upon statically defined memberships, each use of these services constructs its list of recipients in real-time. Distribution lists are typically developed for specific instances of communication such as sending to a specific department, a school or all occupants of a building. To request a distribution list, contact the AskIT Help Desk at 996-5555. These requests are handled by Infrastructure Services. Please allow seven business days for the request to be processed.

 

Mass Emails

Any one-time message addressed to multiple recipients that needs to be sent from a “special” address rather than a user’s personal address is considered a mass email. Mass emails sent to all faculty, staff and students are reserved for special circumstances and require special permissions based upon organizational hierarchy. Ultimately, these requests will require approval from UAB Internal Communications. Please go to uab.edu/memf and choose the "Submit a fully completed mass email request" option to initiate your request. A ticket will be opened automatically in the ticketing system, and you will be contacted directly. Once the permissions are granted, Central IT will construct the lists and send the email. When submitting your request, please indicate the required send date and allow seven business days for completion of the request. These requests are handled by Infrastructure Services.

Requirements for Mass E-Mails

 

Personal Distribution Lists

You may want to manage your own personal distribution list for groups that you will need to email more than once. When sending your message, please keep in mind that the size limit for attachments is 30MB. Click on the link below for instructions on how to construct a personal distribution list in Microsoft Outlook. Alternatively, you can create a list of emails separated by semicolons in a Notepad document and save it. When you are ready to use the list, simply copy and pasted the email addresses into the “Bcc” field (this provides privacy for your recipients, especially if some of them are non-UAB).

Instructions for Personal Distribution Lists in MS Outlook

 

UAB Global Address Book

Lists maintained in the UAB Global Address Book are for UAB personnel only. They are reserved for a defined, static audience of ongoing information recipients. To set up a group email distribution list in the Address Book, please contact the AskIT Help Desk at 996-5555. Once the ticket is generated and approved, lists are set up by Infrastructure Services and managed by the Departmental OU Administrator. Please allow 24-36 hours for the request to be processed.

Published in FAQ - Infrastructure
  • Exchange accounts for students are retained for 1 year after the student leaves UAB.
  • For faculty and staff, the retention period is 3 months.

 

For more information on how to manage your address following deletion, click here.

Published in FAQ - Infrastructure
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