Internet hoaxes are rumors you receive by e-mail, usually accompanied by the suggestion that you forward copies of this information to "Everyone you know".

Sometimes computer viruses are distributed this way; in other cases, this behavior constitutes a nuisance by creating large amounts of junk e-mail.

SOLUTION:

You should be suspicious of any message that encourages you to "notify everyone you know", *EVEN* when you know the person who sent you the message. Your friends may not know as much about Internet hoaxes as you do.

List of known hoaxes can be found at:

                List_of_hoaxes 1   List_of_hoaxes 2

Published in FAQ - Infrastructure

You need to update the forwarding email account for your UAB email address.

  • go to www.uab.edu/blazerid
  • click on the Change E-mail Preferences in the left-hand navigation
  • enter your BlazerID & password, if not already logged in
  • under the section, Real host-based mailbox, follow the link that says "Click here to forward to a different mailbox."
  • enter your forwarding email account in the box and click Submit




Published in FAQ - Infrastructure

Windows Mail with IMAP while adding another account.

  1. Open Windows mail by selecting the Start button, clicking All Programs, and then selecting Windows mail.
  2. Select the Accounts ribbon.
  3. Select Email +.
  4. Go to Step 2 in the First installation steps.

Windows Mail first installation

  1. Open Windows Live Mail
  2. You will see the Add your email accountsscreen.
    1. Type your alias@uab.edu in the Email Address field.
    2. Type your BlazerID Password.
    3. Type your Display name (This name will show up when a recipient receives your email).
    4. Select the checkbox for Manually configure server settings.
  3. Select IMAP, and add the server settings below.

    Mail account information you need to add:

    • Incoming Server: mail.ad.uab.edu , Check require a SSL connection, port 993
    • Outgoing server: relay.ad.uab.edu, Check require a SSL connection, port 587
      • Requires Authentication is checked, and make sure you add your BlazerID to the Logon Username.

     

Mozilla Thunderbird first installation

  1. Open Mozilla Thunderbird.
  2. Add your First and Last name.
  3. Select and type in your alias@uab.edu in the Email Address field.
  4. Select and type your Password.
  5. Select Next and enter in your Incoming and Outgoing servers, select IMAP for Incoming.
    1. Incoming mail server: Mail.ad.uab.edu. Port 993, SSL: SSL, and NTLM
    2. Outgoing mail server: Relay.ad.uab.edu, Port 587, SSL: StartTTLS, and NTLM

If you use Mozilla Thunderbird, please use the Manual configuration option. We have found that Mozilla uses the wrong settings when it automatically searches for the settings.

Published in FAQ - Infrastructure

You can have an e-mail address listed by registering an BlazerID in the Phonebook. Note that when you do this, your alias-based address, e.g. johndoe@uab.edu, will be listed rather than your real mailbox. This ensures people will get an address for you that is unlikely to change, even if you move to another mail server.

If you are already registered in the Phonebook but your e-mail address does not appear, or if you need to change your real mailbox address, you can use the Change Information function in the Phonebook to update your entry.

Published in FAQ - Infrastructure

Any information in the Phonebook which is not provided by you (via the Change Information function) is downloaded from official UAB records databases. These records are used for a number of other purposes, so we cannot allow you to directly modify these fields in the Phonebook. If we did, that would leave the other records still inaccurate and result in the Phonebook not reflecting official UAB data.

If you are a student, the Registrar's Office maintains your records. You may make changes to your address, phone number, class, major or degree information by logging in to BlazerNET.  To change your name, you must present your Social Security Card reflecting your new name in person at One Stop Student Services, HUC 118.  For further assistance, you may contact the One Stop at (205) 934-4300 or onestop@uab.edu or visit our office in HUC 118. 

If you are a UAB employee, your information such as office location and phone/FAX numbers, department, and job title, is provided to the Phonebook from the Oracle HR system. Updates must be submitted to Oracle via an ACT data change document initiated by your department's personnel officer. For more information, please see the Campus Directory Update page.

If you are an HSF employee, your information is provided to the Phonebook from the Lawson system. In order to make changes to your information, please contact the Human Resource Center as described on the Campus Directory Update page.

If you are a UAB Health System employee, or work for any of the UAB Health System affiliates such as VIVA, Callahan Eye Foundation, and so on, you should contact the appropriate Human Resources office.

Published in FAQ - Infrastructure
January 01, 2012

Email Best Practices

  • Use our tested clients and browsers - The clients that have been tested and approved for working with Exchange 2010 are Outlook 2003, Outlook 2007, Outlook 2010, and Outlook 2011 for MAC using Exchange. Mozilla Thunderbird, Apple Mail, and Windows Mail have been tested using SSL IMAP and SSL POP3. Other mail clients have not been tested but may work using settings similar to those published above. OWA web-based mail has been tested on the latest versions of Internet Explorer, Firefox (Windows and OS X), Safari (Windows and OS X), and Chrome (Windows and OS X).
  • Use Autodiscover but verify - Autodiscover automatically configures user profile settings for clients running Microsoft Office Outlook 2007 or Outlook 2010, as well as supported mobile phones. Other clients may support a form of Autodiscover for setting up your email account but in our testing you might have issues with pulling and sending your email. So, the best practice is to verify proper settings before you use the client.
  • Use cached Exchange mode or non-cached Exchange mode - Laptops should run in cached Exchange mode; desktops should run in non-cached Exchange mode.
  • Wipe data from lost smartphones in Outlook Web App - If you lost a mobile device for which you had Active Sync setup, you can log into OWA (https://mail.ad.uab.edu) to wipe it (Options > Mobile Device > Wipe all devices). If you are not in a situation where you can access Outlook Web app, call the AskIT helpdesk immediately at 996-5555.
  • Wipe data from IPhones, Ipads, and other Apple devices – You can do a remote wipe on your Mobile Me account by going by to this Help Article: Mobile Me remote wipe for IPhone. Otherwise, call the AskIT Helpdesk immediately at 996-5555.
  • Signature blocks - It is important to keep email signatures brief and professional (i.e. no graphics and no unusual fonts).
  • Avoid performance issues with your email client – To avoid issues with emails not being sent/received and performance issues in your email client of choice, we recommend following a weekly or monthly clean out of your email to make sure you do not have any issues. There is a FAQ to help you in looking at issues with email overflow.
  • Use Outlook Out of Office Assistant - To set up an out of office reply, it is best to use the Out of Office Assistant (Tools > Out of Office Assistant). The Out of Office Assistant is also now available through Outlook Web Access (Options > Out of Office Assistant). If you have questions, contact AskIT (205-996-5555 or AskIT@uab.edu).
  • Use Resource accounts and entity aliases for functions rather than personal accounts - Contact AskIT (205-996-5555 or AskIT@uab.edu) if you need to set up a resource account. To setup your Entity aliases, you will need to talk with the departments’ Bluepage administrator. You can find your Bluepage admin by going to http://www.uab.edu/directory and typing in your Department name in the search field and enter. Then select directory contacts to find the person that does the editing and creating of entries in your department.
  • Consider shared calendars - For management of calendars among multiple individuals, users should set up a distribution list and add the individuals to that list. That distribution list can then be added as a delegate for the calendar.
Published in FAQ - Infrastructure

No anti-spam technology is 100 percent effective.  If a spam or phishing message gets through the spam filter, you can report it to AskIT and we will help use it to improve the spam service.

Please note that these instructions refer to the original spam message.  The instructions must be followed by the recipient of the original spam message.  Forwarded copies are often unusable regardless of how they are saved.  Follow the instructions below to save a copy of the message in its original format. Note:  Some versions of Outlook offer two options to save an .msg file - one is "Outlook Message Format," the other is "Outlook Message Format - Unicode." You should not select the unicode format, as this could cause problems when you save and submit the file.

Microsoft Office Outlook 2007/2010

  • 1. Open Microsoft Office Outlook.
  • 2. Double-click to open the email message that you want to save.
  • 3. From the File menu, select Save As.
  • 4. The Save As pop-up window displays. Select Outlook Message Format from the Save as Type drop-down list.
  • 5. Select the folder in which you want to save the message. Note: the file name is provided by default. You can change this if you would like.
  • 6. Click Save. The message is saved with an .msg file extension.
  • 7. Right-click the saved .msg file(s), and click 'send to compressed folder' (.tar, .tar.gz, and .zip formats are acceptable). Note: You must compress the file before sending it as an attachment.
  • 8. Create a new mail message and send the saved message as an attachment to AskIT@uab.edu with a subject of "Spam Report."

Microsoft Outlook Express

  • 1. Open Microsoft Outlook Express.
  • 2. Double-click to open the email message that you want to save.
  • 3. From the File menu, select Save As.
  • 4. The Save Message As pop-up window displays. Select Mail (*.eml) from the Save as type drop-down list.
  • 5. Select the folder in which you want to save the message. Note: the file name is provided by default. You can change this if you would like.
  • 6. Click Save. The message is saved with an .eml file extension.
  • 7. Right-click the saved .eml file(s), and click 'send to compressed folder' (.tar, .tar.gz, and .zip formats are acceptable). Note: You must compress the file before sending it as an attachment.

Apple (Mac) Mail

  • 1. Select the message you want to save.
  • 2. From the File menu, select Save as ...
  • 3. In the pop-up window, select the format Raw Message Source
  • 4. Save with a file name including a .txt or .eml extension
  • 5. Right-click the saved .txt or .eml file(s), and click 'send to compressed folder' (.tar, .tar.gz, and .zip formats are acceptable). Note: You must compress the file before sending it as an attachment.

Other Mail User Agents

Save the email that you want to report as a text file. Make sure that the message is as close to its original format as possible.  Your mail client might allow you to save rendered text, as well as the original source -- it is the original "raw source" that is needed. Make sure the original email headers are intact and included in RFC-822 format.  Typical file name extensions are .eml and .txt

Published in FAQ - Infrastructure

Setup Autodiscover for Outlook 2010 when you’re on the UAB domain.

  1. Open Outlook 2010. The Startup Wizard displays automatically. On the first page, select Next.
  2.  

  3. On the E-mail Accounts page of the wizard, select Next again to setup the account.
  4.  

  5. On the Auto Account Setup page, Outlook may try to automatically fill in Your Name and Email Address (BlazerID@uab.edu) settings based on how you’re logged on to your computer. Make sure the information is correct, and select Next.
  6.  

  7. After selecting Next on the Auto Account Setup page of the wizard, Outlook will perform an online search to find your email server settings. Select Finish.
  8.  

How To configure Outlook 2010 while NOT on the UAB domain

  1. Open Outlook 2010. The Startup Wizard displays automatically. On the first page, select Next.
  2.  

  3. On the E-mail Accounts page of the wizard, select Next again to setup the account.
  4.  

  5. Finally, just above the Account Settings button, click Add Account. You will see the Auto Account Setup page. You will need to type in the fields Your Name, E-mail address (i.e. blazerid@uab.edu) and Password (BlazerID). Select Next.
  6.  

NOTE: If you are not sure if you are on the UAB domain, please check out our FAQ on how to determine that.

Published in FAQ - Infrastructure
January 01, 2012

Supported Clients

The following Exchange clients are supported:  Outlook 2010, Outlook 2007, Outlook 2011 (MAC), Entourage 2008 EWS Edition, OS X Mail App.

POP/IMAP clients that known to work include: Thunderbird.  We will continue to support the Pop/IMAP Services but Pop/IMAP client support is limited.

Published in FAQ - Infrastructure

 

  1. Open Outlook Web App (OWA). The URL is https://mail.ad.uab.edu.

  2. Sign in with your BlazerID & Password.

  3. In the top right corner, click Options> See All Options.

    See All Options


  4. On the left side, click Organize E-mail.

    Organize E-Mail


  5. At the top center, click Delivery Reports.

    Delivery Reports


  6. Click Select Usersin the “Search for Messages I’ve sent to:” section.

    Select Recipient


  7. Find the person you sent the email to, double-click their name, and click the OK button at the bottom (note: if you sent an email to multiple persons, you only have to supply the name of one recipient).

  8. On the right side, click Search.

    Click Search


  9. Find the email in question in the Search Results window and double-click it.

  10. The next screen will show you the delivery status and time delivered for each person that the email was addressed to.

    Message Details

 

NOTES

  • Delivery Reports are only available for messages sent within the past 7 days.

  • If you sent the message off-campus, you will see this message in the Delivery Report: “The message was successfully handed off to a different e-mail system. This is as far as we can track it.” If you see that message, then the email made it out of UAB’s email system and we cannot track it any further. You will need to contact the recipient’s email administrators if message tracking is needed beyond this point.
Published in FAQ - Infrastructure
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