Setup Autodiscover for Outlook 2010 when you’re on the UAB domain.

  1. Open Outlook 2010. The Startup Wizard displays automatically. On the first page, select Next.

  3. On the E-mail Accounts page of the wizard, select Next again to setup the account.

  5. On the Auto Account Setup page, Outlook may try to automatically fill in Your Name and Email Address ( settings based on how you’re logged on to your computer. Make sure the information is correct, and select Next.

  7. After selecting Next on the Auto Account Setup page of the wizard, Outlook will perform an online search to find your email server settings. Select Finish.

How To configure Outlook 2010 while NOT on the UAB domain

  1. Open Outlook 2010. The Startup Wizard displays automatically. On the first page, select Next.

  3. On the E-mail Accounts page of the wizard, select Next again to setup the account.

  5. Finally, just above the Account Settings button, click Add Account. You will see the Auto Account Setup page. You will need to type in the fields Your Name, E-mail address (i.e. and Password (BlazerID). Select Next.

NOTE: If you are not sure if you are on the UAB domain, please check out our FAQ on how to determine that.

Published in FAQ - Infrastructure
January 01, 2012

Supported Clients

The following Exchange clients are supported:  Outlook 2010, Outlook 2007, Outlook 2011 (MAC), Entourage 2008 EWS Edition, OS X Mail App.

POP/IMAP clients that known to work include: Thunderbird.  We will continue to support the Pop/IMAP Services but Pop/IMAP client support is limited.

Published in FAQ - Infrastructure


  1. Open Outlook Web App (OWA). The URL is

  2. Sign in with your BlazerID & Password.

  3. In the top right corner, click Options> See All Options.

    See All Options

  4. On the left side, click Organize E-mail.

    Organize E-Mail

  5. At the top center, click Delivery Reports.

    Delivery Reports

  6. Click Select Usersin the “Search for Messages I’ve sent to:” section.

    Select Recipient

  7. Find the person you sent the email to, double-click their name, and click the OK button at the bottom (note: if you sent an email to multiple persons, you only have to supply the name of one recipient).

  8. On the right side, click Search.

    Click Search

  9. Find the email in question in the Search Results window and double-click it.

  10. The next screen will show you the delivery status and time delivered for each person that the email was addressed to.

    Message Details



  • Delivery Reports are only available for messages sent within the past 7 days.

  • If you sent the message off-campus, you will see this message in the Delivery Report: “The message was successfully handed off to a different e-mail system. This is as far as we can track it.” If you see that message, then the email made it out of UAB’s email system and we cannot track it any further. You will need to contact the recipient’s email administrators if message tracking is needed beyond this point.
Published in FAQ - Infrastructure


  1. Open Outlook Web App (OWA). The URL is

  2. Sign in with your BlazerID and Password.

  3. In the top right corner, click Options> See All Options.

    See All Options

  4. On the left side, click Groups.

    Click Groups

  5. On the right side is a list called Public Groups I Own. If you have rights to manage a distribution list, you should see it listed. Double-click the group you wish to manage.

    Public Groups

  6. Double-click on Membership to see all members, and to make the Add and Remove buttons visible.

  7. a. To remove a member, click the member’s name and click Remove. Then click Save.

    b. To add a member, click Add then search for the appropriate name in the subsequent window. Double-click the person you want to add, then click OK. Click Save.

Published in FAQ - Infrastructure

My Exchange mailbox has been deleted - Can I get it back?

We can retrieve your mailbox data if you make a request from the AskIT Help Desk within 21 days of the deletion.  You can keep your e-mail address as long as you have it forwarded to an outside e-mail service like Gmail, Hotmail, or Yahoo. You can recreate your mailbox once you are an active student or employee at the university.  If you have additional questions, please call 996-5555 or go to, where you can chat with an online agent.

Published in FAQ - Infrastructure

Clients & Protocols

Popular Clients:

Outlook (MAPI, HTTPS), Outlook for MAC (EWS, POP3, IMAP), Mac Mail (EWS, IMAP, POP3), Outlook Web App (HTTPS), Windows Mail (POP3, IMAP), Mozilla Thunderbird (POP3, IMAP)

Supported Protocols:

Hypertext Transfer Protocol (HTTP) is the protocol used to display Web pages but it can also be used to read e-mail with Outlook Web App (OWA). The advantage to OWA is that you can read, send, etc. e-mail from any computer with an Internet connection and a modern Web browser capable of supporting a secure connection (SSL). The Web address for OWA is

For any troubleshooting concerning OWA, send an e-mail to the">AskIT Help Desk or call them at 205-996-5555. Microsoft also offers many tutorials and guides on their Web site.

Post Office Protocol (POP3) can be used by almost any client including Windows Mail and Mozilla Thunderbird. The difference between IMAP and POP3 is that POP typically pulls your e-mail messages off the server and stores them locally on your hard drive. This is fine unless a problem arises with your hard-drive, which may cause you to lose all messages stored on your machine. Your POP3 client will need to be capable of providing secure authentication.

Messaging Application Programming Interface (MAPI) is used by the full version Outlook client in conjunction with an Exchange mail server. MAPI is very much like IMAP but provides extended features within Outlook. This is only available in Outlook on a machine running Windows. You choose this protocol by selecting Microsoft Exchange Server within the Outlook e-mail account configuration.

The Exchange Web Services (EWS) protocol serves as the critical link in enabling secure synchronization between Microsoft Exchange Server 2010 systems and Snow Leopard-powered Macs.

Internet Message Access Protocol (IMAP) is the most common way to configure the Outlook for MAC mail clients. The benefit of using this protocol is that your e-mail messages remain on the server. When configured this way, you do not lose any e-mail messages should a problem arise with your personal computer and have the option of using Outlook Web Access when you so desire. Your IMAP client will need to be capable of providing secure authentication

Published in FAQ - Infrastructure
September 19, 2012


Spamblocker Features Summary

UAB's Spamblocker service protects all users of Central Exchange and all email addresses. The following is a brief summary of the features provided by this service. For more information, please refer to the Spamblocker User Instructions.

The Spamblocker service classifies messages as "Adult Spam," "Definite Spam," "Possible Spam," or "Not Spam".  All users are protected from spam on a default level preset by the Information Security department.  If users choose to do so, they can select one of the three other policy settings. The Aggressive policy automatically deletes "Adult Spam" and "Definite Spam", while "Possible Spam" is sent to quarantine and "Not Spam" is sent to the user's inbox.  The Cautious Plus (same as the Default policy) policy automatically deletes "Adult Spam", while "Definite Spam" and "Possible Spam" are sent to quarantine and "Not Spam is sent to the user's inbox.  The Cautious policy sends "Adult Spam", "Definite Spam" and "Possible Spam" to quarantine, while "Not Spam" is sent to the user's inbox.  User can choose to opt out altogether, allowing all messages of any classification to be sent to their inbox.  All policies and their affect on spam are summarized in the chart below:


Spam Results


Adult Spam

Definite Spam

Possible Spam

Not Spam











Cautious Plus















*The "Default" policy is equivalent to the "Agressive" policy.

The following is a list of new spam blocking features, and a brief description:

Digest Email - Users will receive a daily email digest listing all emails being held in Quarantine from the previous day.  It will appear in their inbox from the address ''.  If ignored, quarantined messages will be automatically deleted after 7 days.  *Note:  If the user does not wish to receive the digest daily, there is an option to turn off this feature.  The following actions can be taken from the digest email:

  • View a message that is sent to Quarantine.  The user will be prompted to log into the Spamblocker program prior to viewing the message.
  • Release a message from Quarantine and send to the user's inbox.
  • Safelist a message if a user chooses to add a sender to the Safe Senders List.  The system will then recognize the address as safe and forward any future emails from this address to the user's inbox.
  • Not Spam allows the system to recognize that the message is legitimate, and comparable messages sent in the future should not be marked as spam.
  • Request a New End User Digest allows users to receive an updated copy of their digest.
  • Request a Safe/Blocked Senders List allows users to receive a message listing email addresses and domains that are in their Safe Senders List and Blocked Senders List.
  • Manage My Account takes the user to the Spamblocker login screen where they can log in to manage their lists, profile and quarantine.

Lists - From this section, users can view and manage their Safe Senders List and Blocked Senders List.  Lists give the user the additional functionality of managing email from specific email addresses.  To view either of the lists, click the link in the left side navigation bar on the User Account screen.  From both the Safe Senders List and Blocked Senders List, the user can take the following actions:

  • Logout - Logs users out of their Spamblocker account.
  • New - Allows users to enter an address to be added to a list.
  • Edit - Allows users to edit a selected sender's email address.
  • Delete - Allows users to delete the selected email addresses from a list.
  • Lists - Helpful functions that allow users to Select All of the email addresses, Unselect All of the email address, Request Digest be emailed to them or Refresh the Quarantine list view.

Profiles (Spam Blocking Policies) - From this section, users can edit their Settings and Account.  To view either of these, click the link in the left side navigation bar on the User Account screen. 

  • Settings allows users to change functions in Spamblocker that will effect what email is blocked and the receipt of a daily digest.  *Note:  Users only need to take action if they wish to change their default settings.  Users may perform the following functions:
  1. Send digest with new messages in my Spamblocker - End User Digest - The default setting is that users will receive an End User Digest daily each morning.  If the user does not wish to receive the digest, they should deselect this option and select Save to finalize.
  2. Send digest even when I have no messges in my Spamblocker - End User Digest - By default, users will not receive an End User Digest if no emails have been classified as spam during the previous day.  If the user wishes to receive a digest even though there are no new spam emails, they should choose this option and select Save to finalize.
  3. Preferred Language - The default language is English.  If the user wants to change the language, they should choose the appropriate language and select Save to finalize.
  4. What type of spam detection do you want?  Please select a policy from the list below. - Users are initially set to the Default policy.  Users do have the option to switch policies.  If users change the current policy, they must select Save to finalize.
  • Account allows users to see which of their email aliases are being protected by Spamblocker.  If you have an account that is not listed, please contact AskIT by email, or phone at 205-996-5555.  The user may perform the following functions: 
  1. Logout - Logs users out of their Spamblocker account.
  2. Lists - Helpful functions that allow users to Request Digest be emailed to them, or Refresh the displayed list.

To make changes to your new SpamBlocker profile, please go to

Please feel free to contact us with any questions through our help desk,">AskIT, by email or phone at 205-996-5555.

What types of files are blocked by the UAB email system?

Blocked Extensions

Below is a list of blocked file extensions.  Please note that any compressed file (such as .zip or .rar) containing files with blocked extensions will be blocked.  If you need to send a file with one of these extensions, please use the UAB Drop Box.

























































































Published in FAQ - Infrastructure

Can we track down who sent an offensive email message?

In most cases we are able to determine at least the point of origin.  If you receive an inappropriate email, please do not delete the email and contact AskIT ( within 3 days of receipt.  There are ways for a sophisticated hacker to disguise the original location of email messages; in those cases, we can at least contact the Internet service provider involved and request that they prevent a recurrence or be blocked from sending messages onto campus.

Published in FAQ - Infrastructure
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