If you experience any issues with PGP, please report them to the help desk, AskIT, by email at AskIT@uab.edu" target="_blank">AskIT@uab.edu, or by phone at 205-996-5555. Please be sure to provide the following information:
- Error messages
- Computer make and model
- Internet connection type
- PGP installer version
- Estimated time of occurrence (if possible)
Common Solutions to Installation Issues
- Verify that you are an administrator of the system on which you are attempting to install PGP.
- Open your web browser and ensure that you have Internet connectivity by opening a website.
- Be sure that you have a current installation package for PGP Desktop. Visit www.uab.edu/it/software for the latest installation files.
- Ensure that you are using your BlazerID and strong password for the PGP Enrollment credentials.
Common Solutions to Password Related Issues
- Verify that Caps Lock is not on while authenticating.
- If you recently changed your account password, you may have to provide the old password until you log in to the system with your new password.
- If the previously mentioned steps do not resolve your issue, you should call the AskIT Help Desk to request a PGP recovery token for the system or portable device. A recovery token is a one-time password that will allow you to bypass PGP, but it will not bypass the operating system password; you are still required to log in.
Common Solutions to Boot/Startup Related Issues
- Ensure that a keyboard is connected to the system. Systems such as tablets without physical keyboards will not be able to authenticate on the PGP boot screen.
- Remove any CDs, DVDs or USB drives from the system. Many of these devices have features that allow them to start before the system hard drive.
- Does the system have multiple operating systems or Dell Media Direct? If so, then you will need to contact your support personnel to assist you with the recovery of your hard drive. Please note that PGP should never be installed on systems with multiple operating systems, as it will render the system inoperable.
- See the PGP Recovery documentation for further support.
UAB has contracted with DriveSavers to provide data recovery services for the UAB
community. DriveSavers is the only data recovery company in the industry that undergoes
annual SAS 70 Type II Audit Reports and is HIPAA compliant, offering the highest level of data
security available. DriveSavers is also compliant with FAR 52.224-2 (Privacy Act), ISO 17799,
Sarbanes-Oxley Act of 2002 (SOX), the US government Data-At-Rest (DAR) mandate, the
Gramm-Leach-Bliley Act (GLBA) and the new regulation by National Institute of Standards and
Technology, NIST SP 800.34 (Rev. 1).
To view DriveSavers certifications, and learn more about Data Recovery Industry standards,
Data Custodians must:
- Designate appropriate individuals with system administration responsibilities, ensuring that their role in securing the system is defined in their job description, and that they are trained in administration and security of the system.
- Ensure adherence to UAB guidelines and procedures for protecting data as found in IT Security Practices.
- Ensure compliance with all stipulations of this and other UAB policies and other legal and regulatory requirements including those related to dissemination of data (UAB's Information Disclosure and Confidentiality Policy) and disposal of computer equipment and systems (UAB's Equipment Accounting standards, and "Guidelines for secure disposal of media containing sensitive information").
- Ensure that risk assessments are performed (including disaster recovery plans, backup and contingency plans) as required by HIPAA for all PHI. Risk assessment is recommended for all other sensitive or mission critical data.
- Ensure that documentation of data resources created, used, or stored within their area of control is maintained.
- Ensure that systems containing sensitive information are physically secured from unauthorized access.
- Ensure that the department/unit follows procedures to mitigate all identified compromises or identified data security threats.
- Ensure that actual or suspected data security breaches, especially when involving sensitive data, are reported to the Data Security Office immediately and that any recommended corrective action is implemented.
- Ensure that non-UAB entities or contracted third party vendors handle data in accordance with UAB policies and procedures.
NOTE: Email for students is changing to Office 365 beginning May 2014. For more information on student email click here.
UAB Campus Email Service Description
For faculty and staff, UAB has deployed Microsoft Exchange, a messaging and collaboration software product, as its campus email system. This service has been designed for high availability, performance, security, and growth. Extensive database redundancy, and off-site disaster recovery, minimizes downtime during failures or scheduled maintenance.
The system features email, calendaring, contact, and task management functions. Additionally, UAB campus directory information can be accessed from within the system’s Global Address List (GAL) to facilitate contact with other users across the institution. Spam filtering, anti-virus protection, and data encryption are included to mitigate risks.
Email Service Support and Access
The service is available 24 hours a day, 7 days a week for all students, faculty, and staff. End user support assistance is available by contacting AskIT at 996-5555 or firstname.lastname@example.org within their normal working hours. Limited after-hours support is available for emergency situations impacting multiple users.
To setup a new email account, please visit www.uab.edu/blazerid, select “Get a UAB E-mail Account” from the links on the left side of the page, log in, and follow the appropriate instructions.
The email service can be accessed from a web browser by visiting https://mail.ad.uab.edu. In addition to the web interface, users may access the service using an email client such as Outlook or by using an appropriately configured mobile device. Supported mobile devices include most iPhone, iPad, Blackberry, Windows Mobile, and Android devices.
Staff and Faculty may request email archive support for email storage beyond 5 GB. All attachments are limited to 30 MB in size. Larger files should be transferred using the UAB Drop Box: http://dropbox.dpo.uab.edu
To review UAB’s latest best practice guidance pertaining to email, please visit http://www.uab.edu/it/home/component/k2/item/176-email-best-practices.
Email FAQs can be found here: http://www.uab.edu/it/home/email-faq
For any questions or concerns about accessing the system or for assistance in configuring a supported email client, please contact AskIT at 996-5555 or email@example.com.
Technical Details for Email Access
The email service may be accessed using any properly configured client that relies on POP or IMAP. The latest version of most web browsers may also be used as well as ActiveSync mobile devices. Please note that any device or email client using one these methods to connect with the system must support the use of SSL encryption.
Supported MAPI-based clients include Outlook 2007 and later for Windows PCs. Mac clients supported via Exchange Web Services include Entourage 2008 Web Services Edition and Outlook 2011.