We can retrieve your mailbox data if you make a request from the AskIT Help Desk within 21 days of the deletion.  You can keep your e-mail address as long as you have it forwarded to an outside e-mail service like Gmail, Hotmail, or Yahoo. You can recreate your mailbox once you are an active student or employee at the university.  If you have additional questions, please call 996-5555 or go to www.uab.edu/askit, where you can chat with an online agent

Published in FAQ - Infrastructure
  • Exchange accounts for students are retained for 1 year after the student leaves UAB.
  • For faculty and staff, the retention period is 3 months.

 

For more information on how to manage your address following deletion, click here.

Published in FAQ - Infrastructure

How to find email headers in Outlook 2007/2010/2011 for Mac and Outlook Web App

Outlook 2007

  1. Open a message.
  2. On the Message tab, in the Options group, select the Dialog Box Launcher.
  3. In the Message Options dialog box, the headers appear in the Internet headers box.

Outlook 2010

  1. Open a message.
  2. Select the File tab.
  3. Once on the File tab, select the Properties button.
  4. After selecting Properties, look under the Internet headers section for the email headers.

Outlook 2011 for Macintosh

  1. Control-Click (Right-click) on message. Select Source.

Outlook Web App

  1. Open a message
  2. Select the message details button ( ).
  3. Look under the Internet Mail Headers section for the email headers.

If you have any problems with delays or other issues, the email headers are a critical component in discovering the cause of an issue. Once you get the email headers, you can send them to This email address is being protected from spambots. You need JavaScript enabled to view it. or call the helpdesk at 996-5555.

Published in FAQ - Infrastructure

Internet hoaxes are rumors you receive by e-mail, usually accompanied by the suggestion that you forward copies of this information to "Everyone you know".

Sometimes computer viruses are distributed this way; in other cases, this behavior constitutes a nuisance by creating large amounts of junk e-mail.

SOLUTION:

You should be suspicious of any message that encourages you to "notify everyone you know", *EVEN* when you know the person who sent you the message. Your friends may not know as much about Internet hoaxes as you do.

List of known hoaxes can be found at:

                List_of_hoaxes 1   List_of_hoaxes 2

Published in FAQ - Infrastructure

In Outlook 2010:

1. In Outlook 2010, select the Folder Ribbon.

2. Then select the Recover Deleted Items button.

3. Select the item and select Recover Selected Items.

In Outlook 2007:

 

1. In Outlook 2007, in the folder from which you deleted the Item, or in the Deleted Items folder, select Recover Deleted Items on the Tools menu.

2. Select the item and select Recover Selected Items.

In OWA:

1. Login to OWA, and right-click on the Deleted Items folder.

2. Then select Recover Deleted Items.

3. Select the item and select Recover Selected Items.

Please remember, you can only recover items that were deleted in the past 30 days.

Published in FAQ - Infrastructure

How do I clean my mailbox to save space? Or, do I need to ask for more mailbox space?

Since the Central Exchange accounts have a certain email quota for Students and Faculty/Staff, here are the best steps to help save space in your mailbox.

Remember: all of the folders in your mailbox, other than Personal folder files (PST) or Personal Archives, count on your overall space in your mailbox.

  1. Delete your Deleted Items. You can right-click the folder and click “Empty Deleted Items” or open the folder and shift+delete your email to permanently delete the email.
  2. Delete the Sent Items in your mailbox. You’re sent items like your Deleted items can house a good bit of emails that can be deleted.
  3. Use Mailbox Cleanup. This is built into Outlook 2010 only. You can access this by doing the following:
    1. Select File inside your Outlook.
    2. Select Cleanup Tools. You can view the mailbox space before selecting the Cleanup Tools button.
    3. You can choose:
      • Empty Deleted Items.
      • Mailbox Cleanup. Mailbox Cleanup allows you to use advanced tools to cleanup large emails and older items by the options you previously set. It also allows you to delete items that are in conflict with others.
      • Archive. Archive your items to a personal folder file (*.PST).

To help you determine how much space you have and how to increase your space, you can go to http://www.uab.edu/itbilling and request more space for your mailbox.

Published in FAQ - Infrastructure

Setup Autodiscover for Outlook 2007 while on the UAB domain

  1. Open Outlook 2007. If the Outlook 2007 Startup Wizard displays automatically, on the first page of the wizard, select Next.

  2. Then, on the E-mail Accounts page of the wizard, select Nextagain to set up an Email account.

  3. On the Auto Account Setup page, Outlook will try to automatically fill in Your Name and Email addresssettings based on how you’re logged on to your computer.

     

  4. After you select Next on the Auto Account Setuppage of the wizard, Outlook will perform an online search to find your email server settings.

     

  5. This is what you will see when it finds the information about your Account automatically. Select Next.

     

  6. You will now be able to select Finish and open Outlook.

 

Setup Outlook 2007 while NOT on the UAB domain

  1. Open Outlook 2007. The Startup Wizard will display automatically. On the first page of the wizard, select Next.

  2. On the E-mail Accounts page of the wizard, select Nextagain to setup the account.

  3. Finally, just above the Account Settings button, select Add Account. You will see the Auto Account setup page. You will need to enter information for the fields Your Name, Email address (i.e. This email address is being protected from spambots. You need JavaScript enabled to view it. ) and Password (BlazerID). Once all information has been entered, select Next.

NOTE: If you are not sure if you are on the UAB domain, please check out our FAQ on how to determine that.

Published in FAQ - Infrastructure
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