UAB - Lister Hill Library

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FAQs :: List

	Circulation Information
	Where do I pick up a book I have on hold? For how long can books be checked out? How many books can I check out at one time? How can I pay for fines, interlibrary loans, or document deliveries? How can I place a hold on a book? I am a student at another college. Can I check out books from Lister Hill? How much are fines for materials that are overdue? How do I check out a book? How can I return books when the library is closed? How many times can I renew a book? How do I renew books online? Can I get a library card if I am not a UAB student, staff, or faculty member?
	Computing & Mobile Access
	Computer Software Does the library have SAS? Can someone help me with SAS? How can I get the mobile version of ABX Guide? Scopus looks weird in Internet Explorer. I'm having trouble using Cite While You Write (CWYW) with EndNote/EndNote Web from off campus. Does the library have SPSS? Can someone help me with SPSS? I used to log in with my Blazer ID and password when I accessed PubMed from the library website. Now I'm not asked for my Blazer ID and password. Am I doing something wrong? How can I view PDFs in the browser on my Mac? Why does my PC log out after ten minutes? How can I take a screenshot on a computer? How can I get full-text access to library resources via the VPN? How can I transfer PDFs from my computer to my iPad/iPhone/iPod Touch? How can I download PDFs to my iPad/iPhone/iPod Touch? How can I set up my mobile device to access library resources? How can I use Papers on my Mac? How can I sync between my iOS device and my Mac? Can I access UAB hospital's Horizon system from LHL? I'm being blocked by a firewall. How can I access library resources? I am at Children's Hospital and cannot access LHL resources online. Does the library have a scanner I can use? What is the library's Open URL resolver? Can someone help me with Microsoft Word, Excel, or PowerPoint? What software is available on the library computers? How can I link to full text articles (create PURLs) in the library's databases? Is Adobe Acrobat on any library computers? Why can't I get to the fulltext of RSS feeds, email tables of contents (TOC), and search alert links from off campus? Does the library have a classroom or computer lab I can use for my class? I need help with my computer. Is there someone in the library who can help me? What is SFX? Can someone help me with EndNote? What is EZProxy? How does it work? Is wireless Internet access available at the library?
	Document Delivery & Interlibrary Loan (ILLiad)
	How can I get a journal article from a journal in remote storage? How long will an article be available in ILLiad? What does the status of my Interlibrary Loan/Document Delivery order mean? Can I pay for interlibrary loans or document deliveries online? How can I cancel an interlibrary loan request? How can I renew a book I got through interlibrary loan? Who can use ILLiad/Document Delivery? What is ILLiad (ILL)? How does it work? How much does ILLiad/Document Delivery (ILL) cost? How can I find the status of my ILLiad (ILL) request? Why do I need a username and password to use ILLiad (ILL)? What if I forget my password? Why don't I see all my older ILLiad (ILL) requests when I look at my request history? Whom do I contact if I have problems with or questions about ILLiad (ILL)? Why can't I select or search text from an ILL article when you provide it as a PDF? How can I check to see whether an article is available before submitting an ILLiad (ILL) request? What should I do if the library does not have the book or article I need?
	Finding Books, Articles, & More
	I used to log in with my Blazer ID and password when I accessed PubMed from the library website. Now I'm not asked for my Blazer ID and password. Am I doing something wrong? How do I check out and download an e-book from EBSCOhost? How can I get to full text articles when UAB Article Linker and E-Journals search aren't functioning correctly? Can I download e-books to my pda, iPod, iPad, etc? I need help using CINAHL. How can I get full text articles in PubMed? How can I limit my PubMed results to those available at UAB either online or in print? I'm studying for board exams. What test or study materials/guides does the library have? I have a citation to an article. How can I find the online full text? How can I link to full text articles (create PURLs) in the library's databases? What is a DOI? How do I find one? Why can't I get to the fulltext of RSS feeds, email tables of contents (TOC), and search alert links from off campus? Why isn't there a link to the article when I click on the Article Linker button? Where can I find information about drugs? Where can I find information on the National Institutes of Health (NIH) manuscript submission process? I'm looking for test instruments. Where can I find them? Why can't I find any articles in the library catalog? How can I find health statistics? How can I find out what databases and/or resources the library has? What is Article Linker? How do I use it? What should I do if the library does not have the book or article I need? How can I find materials which have been placed on reserve for my class? How do I locate articles? How do I locate books? How can I find and view electronic/online books? How can I locate journals? How can I find dissertations and theses in the library?
	General Information & Library Services
	How can I donate or make a gift to the library? 2013 Holiday Hours Where can I print my UAB pay slip? What are acceptable use guidelines for the electronic resources Lister Hill Library provides? How can I place items on reserve for my students? How can I link to full text articles (create PURLs) in the library's databases? Does the library have a classroom or computer lab I can use for my class? Does the library have a fax machine students can use? How do I follow the library on Twitter? I work in the UAB hospital. Is there a way books from LHL can be delivered to me? Does the library have a Facebook page? I only have $20.00. Can I get change at the library? Does the library have a lost and found? Where is it located? How can I get in touch with the library at University Hospital? What services does the library provide to the community? Does the library have anyone who proctors exams? How do I get my thesis or dissertation bound? Does the library have study rooms that students can use? Is there a good place to study in the library? How can I recommend the library purchase a specific resource, book, or journal? What archives or special collections does the library have? How can I get in touch with someone at the library? How can I get a tour of the library? What services does the library offer for UAB alumni? Can I access library resources from home? How do I do this? Where is the library located? When is the library open? Who can use the Lister Hill Library?
	Get It Now
	I accidently lost my article. What do I do now? I was sent the wrong article. What do I do now? Can I make copies of the purchased article to share with others? Can I cancel an order before I receive the article? Why do I have to use my UAB email address to make the request? What should I do if the quality of the article I receive from Get It Now is bad? If my request is cancelled by Get It Now, how do I get my money back? What if I can't open my article or the file is corrupted? What should I do if I don't get my article from Get It Now? Why do I have to pay before I get my article from Get It Now? Why would I use Get It Now instead of interlibrary loan? What if the link to the online full text on the UAB Article Linker page doesn't work? Can I request the article via Get It Now? Why don't I see the Option for Get It Now on all the UAB Article Linker pages? Can I order multiple articles at once through Get It Now? How much does it cost to get an article from Get It Now? Is using Get It Now a good option for articles needed for patient care emergencies? How long does it take to get an article from Get It Now? Why does the Get It Now order page sometimes say the article will come within one hour, but the confirmation email says 2 hours? Will the library have access to my credit card number? I don't have a PayPal account. Can I use Get It Now without one? How do I get a PayPal account? What is PayPal? What is Get It Now and how does it work?
	Health InfoNet
	My doctor has just given me a diagnosis that I have never heard of before. Where can I look for more information about it? I'm a local community organization leader. How can I find a speaker for my group meetings? I don't have health insurance. How can I find free or low-cost health services? How can I contact someone who can help me find information on a personal or family health issue? What types of information or services does Health InfoNet *not* provide? Who is behind Health InfoNet of Alabama? Is Health InfoNet of Alabama just another health web site? What is Health InfoNet of Alabama? What services does the library provide to the community?
	Liaison Program
	How do I find out who my liaison is? What liaison activities are available for my school? Why does the library have a liaison program? Does the library have librarians who work with certain schools or departments?
	Miscellaneous
	I need help applying for a job at UAB or updating my employment information. How can I link to full text articles (create PURLs) in the library's databases? Why can't I get to the fulltext of RSS feeds, email tables of contents (TOC), and search alert links from off campus? When is Sterne Library open? How can I find out what jobs are available at the library? Does the library have state and/or federal tax forms available for the public? What do I do if my question isn't here? Can I access the UAB salary information book online?
	Printing & Copying
	Can I print double-sided or duplex? Can I make legal-sized copies at LHL? Where are the photocopiers and printers located? Where can I print my UAB pay slip? Can I print to library printers from my wireless laptop? How/where do I get a print/copy card for my department? What is ePrint? How do I make photocopies? How do I print? Can I use a print/copy card from another department on campus? What is the cost to print or make copies? What type of card do I need to be able to print and make copies? Can I print at the library?
	Research Help
	How can I get EndNote or EndNote Web? Scopus looks weird in Internet Explorer. I'm having trouble using Cite While You Write (CWYW) with EndNote/EndNote Web from off campus. Does the library have SPSS? Can someone help me with SPSS? Where can I find open access journals? Where can I find information on Web of Science? How can I find financial information, growth trends, etc. for hospitals and companies in the healthcare industry? I need help citing my sources for a paper. What is grey literature? Why would I need it and where would I find it? What are acceptable use guidelines for the electronic resources Lister Hill Library provides? What is the difference between EndNote and EndNote Web? What is a DOI? How do I find one? Why can't I get to the fulltext of RSS feeds, email tables of contents (TOC), and search alert links from off campus? How do I get Google Scholar to show Lister Hill Library holdings? Where can I find author instructions for manuscript preparation? How do I know if I'm plagiarizing? Where can I find information on the National Institutes of Health (NIH) manuscript submission process? Does the library have any tutorials on specific databases or resources? Can someone help me with EndNote? How can I find out what databases and/or resources the library has? Where can I find information about copyright policies? How can I get my grant funded? Can I schedule a time to meet with a librarian to help me with my research or class assignment? What should I do if the library does not have the book or article I need? I need help, but I am not able to come into the library. Can someone help me? What is a scholarly journal?

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