What if I can't open my article or the file is corrupted?

If that happens, email us at lhlill@uab.edu. We also receive copies of the requested articles so we can send it to you if something goes wrong.

Related FAQs:

• What is Get It Now and how does it work?
• What is PayPal?
• How do I get a PayPal account?
• I don't have a PayPal account. Can I use Get It Now without one?
• Will the library have access to my credit card number?
• How long does it take to get an article from Get It Now?
• Why does the Get It Now order page sometimes say the article will come within one hour, but the confirmation email says 2 hours?
• Is using Get It Now a good option for articles needed for patient care emergencies?
• How much does it cost to get an article from Get It Now?
• Can I order multiple articles at once through Get It Now?
• Why don't I see the Option for Get It Now on all the UAB Article Linker pages?
• What if the link to the online full text on the UAB Article Linker page doesn't work? Can I request the article via Get It Now?
• Why would I use Get It Now instead of interlibrary loan?
• What should I do if I don't get my article from Get It Now?
• Why do I have to pay before I get my article from Get It Now?
• What should I do if the quality of the article I receive from Get It Now is bad?
• If my request is cancelled by Get It Now, how do I get my money back?
• Why do I have to use my UAB email address to make the request?
• Can I make copies of the purchased article to share with others?
• Can I cancel an order before I receive the article?
• I was sent the wrong article. What do I do now?
• I accidently lost my article. What do I do now?

Last modified on April 2, 2013@ 12:49 PM by Randy