JavaScript disabled or chat unavailable.
FAQs :: List
Browse by category:
Keyword Search:
Use * for wildcard. For phrases, use 'and' operator (e.g, 'lung cancer' => lung AND cancer)
 

What does the status of my Interlibrary Loan/Document Delivery order mean?

Awaiting Conditional Processing:
A potential lender has replied to your request seeking more information.  ILL is responding.

Awaiting Copyright Clearance:
ILL is processing your request.  It will be forwarded to a potential lending library shortly.

Awaiting Customer Contact:
Your requested material has arrived.  You will be notified shortly via email.

Awaiting Odyssey Processing:
Your item has been received electronically and will be posted to the Web shortly.  You will be contacted by email when it is ready.

Awaiting Post-Receipt Processing:
Your requested material has arrived, but it is not ready yet for pickup.  You will be contacted by email when it is ready.

Awaiting Request Processing:
ILL is searching for potential lenders for your request.

Awaiting Unfilled Processing:
Your request has not been filled by the lenders we have contacted so far.  ILL is still working on your request.

Canceled by Customer:
You have cancelled your request.

Canceled by ILL Staff:
Your request was canceled by ILL staff.  Please see the notification sent via email to see the reason.

Customer Notified via Email:
Your item has arrived and is IN-PROCESS.  After it has been processed, it will be available for check out or for in-library use.  You may also check your ILLiad account at any time to see if any of your ILL requests are ready for checkout or in-library use.

Delivered to Web:

Your copy is available for viewing or downloading from your ILLiad account.

In Electronic Delivery Processing:
Your article has been received electronically and will be posted to the Web shortly.  You will be contacted via email when it is ready.

Request Finished:
if this is an electronic copy, it is no longer available because it has been on the Web for 30 days.  If it is a loan, the item has been checked in and returned to the lending library.

Request in Processing:
ILL is in the process of ordering your request from a lending library.

Request Sent:
ILL staff has forwarded your request to potential lenders and is waiting for a response.



If you have any questions about the status of your ILLiad request, please contact the ILL staff at  205-934-2356.


Related FAQs:


Last modified on December 10, 2012@ 11:39 AM by Nicole