Helpdesk site is 24X7 accessible to submit your IT requirements and issues.
We provide prompt services through our helpdesk system where you can create a help ticket reporting any issue regarding following:
New Computer Setup
Setup and configuration of UAB-owned computers will be performed per UAB and DOM guidelines. Personally owned machines can also be supported after they are inventoried.
Software Installation and Maintenance
General assistance with software installations and maintenance will be provided. Proof-of-purchase must be presented for titles not freely/officially available through UAB.
Website Updates and Maintenance
We can assist on any requirement on new articles, modules, design modification, development, forms, and content modification for the websites we are managing for you.
Computer Hardware Troubleshooting
We will help in diagnosing and resolving hardware related issues. We will also work as a liaison for parts replacements.
Printer, Copier, and Fax Machine Support
Though such service will be limited to basic support, we will gladly assist with setup and configuration. Advanced troubleshooting will be routed to manufacturer or authorized resellers.
Computer Surplus and Disposal
We work with UAB Equipment Disposal to properly surplus supported computer equipment.
You can also create a helpdesk ticket on anything else regarding your IT requirements or issues. DOM IT members will contact you at their earliest possible time.