When to call you doctor or nurse practitioner:  Most providers want you to call if your child has breakthrough seizures or his/her seizures have changed in the way they look or how often they occur.  If you feel that your child is having side effects to his/her medication, please let us know.

To contact your doctor or nurse practitioner, call the Neurology office: 205-996-7850.  Your call will be answered by a receptionist.  Most often she will need to take a message to give to one of the nurses to call you back.  Please give her a phone number where you can be reached.  To limit "phone tag", especially with cell phones, we recommend keeping your phone with you and turned on.  For those with Caller ID: we recommend answering the phone even for "unavailable" or "unknown" callers; we may not be identified as Children's Hospital or the Neurology Office on your Caller ID.

After regular office hours or on weekends:  The Neurologist on call can be reached through the Children's Hospital Operator: 205-638-9100.  If you have not heard back from the doctor within 30 minutes after calling, please call the operator again.  For life-threatening emergencies, call 911.

To talk with someone about hospital admission for Video EEG (the Epilepsy Monitoring Unit - or EMU): please call the main office at 205-996-7850.

To talk with the Epilepsy Surgery Coordinator to discuss surgical plans: please call the  main office at 205-996-7850.  For post-operative problems, call the Neurosurgery Office, 205-638-9653.

Medication refills:  due to our patient volume, we recommend planning ahead for medication refills.  It may take 48-hours for refills to be called in or for insurance paperwork to go through.

School forms and letters:  please plan ahead for school forms.  We usually need 72-hours to process paperwork.

Driver's license forms:  Most providers want to see you within 30 days of completing this form.  Please plan ahead by scheduling your appointment 8 - 12 weeks before the paperwork is due.