FAQs

  1. How can I ensure that I am ready for online instruction?
  2. Is online instruction easier than traditional instruction?
  3. What resources are available to me as an online student?
  4. How can I ensure my computer is set up properly to take an online course?
  5. What software/hardware are needed to participate in an online course?
  6. What technical skills are needed to be successful in an online course?
  7. What type of internet connection is needed for taking an online course?
  8. What is my BlazerID?
  9. What if I forget my BlazerID and/or password?
  10. How do I login to my online course?
  11. How do I set up a UAB email account?
  12. How do I read my UAB email?
  13. What do I do if I experience technical issues (e.g. cannot login to Canvas, got kicked out of a test, etc.)?
  14. Will I be required to come to campus?
  15. What is exam proctoring?
  16. What time zone does UAB Online follow for courses?
  17. What is UAB's refund policy for students withdrawing from classes?
  18. Does my state allow UAB programs to be offered?
  19. What additional fees may apply to courses?
  20. How do I report complaints with online programs and/or courses?
  21. Are UAB online programs accredited?
  22. Where can I find UAB Policies that apply to me as a student?

How can I ensure that I am ready for online instruction?

Take the Am I Suited for Online Learning self assessment.

Is online instruction easier than traditional instruction?

No, this is a myth. Online courses are every bit as rigorous as their on-campus counterparts. However, online learning may be more difficult and time consuming than traditional classes. Why? Because the technology that is inherent in online instruction can vary from course to course, just as technical ability varies among students. Moreover, because students are not required to attend classes, they sometimes procrastinate, aligning with the old adage "out of sight, out of mind." You can avoid this by using your calendar, logging-in regularly, meeting deadlines, and ensuring that your computer meets the technical requirements and that you have the technical skill required. 

What resources are available to me as an online student?

You have many the same resources available online as on campus students do. A small list is below, but much more can be found at the web site for University Academic Success Center.

·         Canvas Student Support Site

·         BlazerNET

·         UAB One Stop

·         UAB Libraries

·         UAB Academic Policies

·         UAB Academic Calendar

·         UAB Student Handbook

·         UAB Services Directory

·         UAB Disability Services

·         Canvas Student Tutorials


How can I ensure my computer is set up properly to take an online course?

Access the Computer Specifications page on the Canvas Student Support Site. However, technical skills required for individual courses vary. See the course syllabus for additional technical requirements.

What software/hardware are needed to participate in an online course?

You will need a computer, speakers, Internet connection at a minimum. However, technical requirements for individual courses vary. See the course syllabus for additional technical requirements. See UAB IT Software and Subscription Solutions for any downloads you may need.

What technical skills are needed to be successful in an online course?

You do not have to be a computer genius to be successful in this course; however, at minimum you must be able to:
  • Use a keyboard and mouse
  • Save, open, and edit various file types
  • Open, send, reply, and attach and open attachments to email messages
  • Upload and download files from and to your computer and the Internet
  • Navigate the Internet
  • Navigate the Canvas course environment
  • Utilize various technologies
  • Create online accounts
  • Download and utilize software and/or plug-ins as specified by your instructor

What type of Internet connection is needed for taking an online course?

A high speed internet connection with speeds of 1.5 mbps or higher is recommended for online courses to ensure that you can access all of the course materials and resources particularly large file sizes as with streaming video. However, technologies used in individual courses vary. See the course syllabus for additional technical requirements. 

  • What does Internet speed mean?
    • Some online courses use implement videos. Viewing is only possible is a certain amount of data is transferred to your computer in a timely manner.
    • The speed that the data can be sent to you is called your "Internet speed". YouTube and most other videos are encoded with at least a 256Kbps (kilobits per second) rate/speed.
  • Approximate speeds of the common types of Internet Service Providers:
    • Dial-up internet - 56 bps (from phone co.)
    • DSL internet - 768 kbps+ (from phone co.)
    • Cable internet - 1,000-10,000+ kbps (from cable co.)
  • Dial-up connections cannot retrieve the data fast enough causing video to frequently pause to let more data arrive. DSL and Cable connections are more than adequate to watch most online videos.
  • How can I determine my current Internet speed?
    • Visit www.bandwidthplace.com.
    • Write down your Download and Upload speeds after you complete the test.
    • This will aid technical support in assisting you with technical issues you may experience.

What is my BlazerID?

Your BlazerID is basically the user name you were assigned. Access BlazerID verficiation page to determine if you have a BlazerID and to set it up if you do not. Other common questions about your Blazer ID can be found on the BlazerID Central site.

What if I forget my BlazerID and/or password?


How do I login to my online course?

To login to Canvas:
  • Go to the Canvas Success Site
  • Click on “Login to Canvas” button in the upper right of the window
  • Enter your BlazerID and password
  • From the Courses tab, select the title of the course


How do I set up a UAB email account?

Access the How do I set up a UAB Email Account? page.

How do I read my UAB email?

Access the How do I read my UAB Email? page.

What do I do if I experience technical issues (e.g. cannot login to Canvas, got kicked out of a test, etc.)?

For help with technical problems access the Canvas Technical Support page.

 

Will I be required to come to campus?

Some instructors require students to attend an orientation, have exams proctored, and/or conduct on-campus presentations. However, if you are truly a distance student or unable to come to campus, there may be other options available to you. Contact your instructor to find out if other options are available. Access the Online Courses to conduct a search. Those courses requiring on-campus visits should be noted in the course comments and requirements section of the course listing, so students are aware when registering.

What is exam proctoring?

Proctoring occurs when a student is observed by a preapproved person to observe the student while the exam is taken online to protect the academic integrity of the exam and ensure the individual taking the exam is the student. Access the Online Courses to conduct a search. Those courses requiring proctoring should be noted in the course comments and requirements section of the course listing, so students are aware when registering. Contact the instructor to determine what options are available to you.

What time zone does UAB Online follow for courses?

UAB observes Central Standard Time (CST) November through mid-March and Central Daylight Savings Time (CDT) from March to November.

Does my state allow UAB programs to be offered?

To see if your state permits the specific program in which you are interested, please see the State Authorization page.

What additional fees may apply to courses?

Courses requiring online proctoring have additional fees that students must pay if they choose this option. The cost of taking exams via ProctorU is $17.50 for one hour or $22.50 for two hours. Additional hours cost at $8.75. Please review the notes sections of online courses that you are taking when you register to inquire if online proctoring is required prior to registering for a course.

How do I report complaints with online programs and/or courses?

To report complaints for online programs. See the Complaint Process for Out-of-State Students page.

Are UAB online programs accredited?

Yes. UAB is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). View the Accreditation page to learn more about SACSCOC and additional accrediting bodies for individual programs.

Where can I find UAB Policies that apply to me as a student?

UAB Policies are housed on the UAB Student site. Please become familiar with them as they apply to all UAB students.