When a person books a hotel room or makes a reservation at a restaurant, they can find some sort of rating or consumer report. That five-star or three-star rating can make the difference whether or not someone frequents that business. When it comes to hospitals and health care facilities, consumers haven’t historically had that access. That could all change.

Health care expert Greg Carlson, Ph.D., assistant professor in the department of health services administration at the University of Alabama at Birmingham, says ratings of hospitals for clinical outcomes for consumers are in the near future.

“There is a trend of needing transparency in health care and it’s coming,” said Carlson. “Transparency will breed competition which will improve the value proposition for health care consumers.”

Carlson gives the example of the home improvement store Lowe’s which has identified Cleveland Clinic as the best facility for heart surgeries. Carlson says Lowe’s has begun to send their employees to Cleveland because they will have more predictable outcomes such as fewer complications, less recovery time and lower costs.

The topic of quality health care will be discussed during the annual Quality Symposium, co-sponsored by the UAB Department of Health Services Administration and UAB Medicine, on Friday, February 18 from 8 a.m. – noon at the Wynfrey Hotel in Hoover, Ala. Three renowned speakers will discuss health care quality from three unique, but interrelated, perspectives.

  • Jean Chenoweth, senior vice president, performance improvement for Thomson Reuters 100 Top Hospitals program, is measuring the impact of leadership which is the driving force for quality.
  • Dr. William F. Jessee, president and CEO of Medical Group Management Association, will give a physician’s perspectives on quality and accountability.
  • Margaret Neuer, global health care leader for IBM Institute for Business Value, will address the business imperatives for health care quality and value.


Tickets are $50 and include a continental breakfast. Registration is available online at www.uab.edu/hsaregistration.