Charles "Chuck" Stokes, FACHE
Chief Operating Officer, Memorial Hermann Healthcare System, Houston, TX
The Healthcare Value Proposition: Establishing a Culture of High Reliability in an Accountable Care Environment
Charles (Chuck) D. Stokes is a nationally recognized health care leader with more than 30 years of health care leadership experience. He began his career as a critical care nurse and nurse executive before completing his Masters in Hospital and Healthcare Administration from the
Chuck joined Memorial Hermann in September 2008 as System Chief Operating Officer. Mr. Stokes was president of
Chuck is actively involved in numerous leadership development programs for ACHE, where he holds a Fellowship status, and has authored numerous articles on executive leadership development. His leadership priorities include employee engagement, physician relationships, clinical quality improvement and results-oriented financial performance. Chuck models servant leadership with emphasis on coaching and team building and uses Malcolm Baldrige criteria as a platform for driving operational excellence.
Dr. Robert Chappell, Jr. - Co-Presenter
Dr. Robert W. Chappell, Jr. is the Chief Medical Officer and Chief Quality Officer for
Dr. Chappell received his Bachelors of Science Degree from The University of Alabama-Birmingham in 1978 and his Medical Doctorate from The University of Alabama School of Medicine. Following completion of his Family Medicine Residency, he completed a Fellowship in Family Medicine at the University of Alabama-Birmingham in 1987. He received a Master’s in Business Administration from Auburn University in 2002. Dr. Chappell is Board Certified in Family Medicine and is a Vanguard member of the American College of Physician Executives.
His career has included academic medicine, private practice, and over a decade as a physician executive. He was listed in Best Doctors in America Southeast Region 1996-1997 and has served in numerous community and academic leadership positions. He is a Clinical Professor of Family Medicine at UAB School of Medicine. He is a member and faculty for American College of Healthcare Executives with annual presentations at ACHE Congress’ COO Boot Camp.