The UAB School of Dentistry provides the highest quality care possible for each of its patients. We want to encourage you to communicate openly with your health care team, participate in your treatment choices and promote your own safety by being well-informed and actively involved in your care. So you can be a partner in your care, we want you to know your rights as well as your responsibilities as a patient accepted for treatment at UAB Dentistry.
Patient Bill of Rights
At UAB Dentistry, as a patient of record, you have the right to:
- Considerate, respectful, and confidential treatment.
- An explanation of the benefits of recommended treatment versus alternative treatment, the option to refuse treatment, the risks of receiving no treatment and the expected outcomes.
- The information you will need to give informed consent before beginning any proposed procedure or treatment. This information shall include the possible risks, benefits, and cost of the procedure or treatment.
- Receive continuous care to completion of planned treatment.
- Emergency, incremental and comprehensive patient care.
- Treatment that meets the established standards of care for the dental profession.
- Interpreter services for seeing and hearing impairments as well as foreign language interpreter services.
- Expect that all communications and records about your care are confidential, unless disclosure is allowed by law.
- To see or receive a copy of your dental record by contacting the Dental Records Department at (205) 934-3002
- Have access to available emergency dental treatment
Voice your concerns about the care you received. If you have a problem or complaint, you may talk with your health care team or department manager. If your concerns are unresolved, you may contact Patient Relations by calling (205) 934-3077.
All patients seeking dental care at UAB Dentistry clinics are responsible for:
- Providing proper information about your medical and dental history.
- Providing detailed and timely information regarding any changes in your condition.
- Providing complete and accurate patient information to include your full name, address, telephone number, date of birth, and insurance carrier.
- Following the recommendations and advice in an agreed upon, prescribed course of treatment.
- Keeping appointments, arriving on time and canceling in a timely manner if you cannot keep your appointment. Multiple broken appointments will result in dismissal as a patient.
- Fulfilling financial obligations for care and services.
- Being considerate of the rights of other patients, students, faculty and staff of the school.
- Making it known whether you clearly understand the planned course of treatment and what is expected of you.
If you have questions or concerns about your rights and responsibilities, please contact Patient Relations at (205) 934-3077.