Available to both UAB faculty and students, Canvas technical support is provided directly from Canvas (not through AskIT). Canvas support is available 24 hours a day 7 days a week.

Need non-Canvas related technical assistance? Contact AskIT for all other computer related technical issues.


Talk with a Canvas support agent and resolve your issue immediately. Dial (855)778-9969.


Get on-demand assistance by live chatting with a Canvas support agent.

  • Step 1: Login to Canvas
  • Step 2: Select Help in the top-right corner.
  • Step 3: Select Chat with Canvas Support.
  • Step 4: Enter the requested information.
  • Step 5: In the chat window, describe your issue to the Canvas support agent.


Submit a ticket and a Canvas support agent will be in contact via email to resolve your issue.

  • Step 1: Login to Canvas.
  • Step 2: Select Help in the top-right corner.
  • Step 3: Select Report a Problem.
  • Step 4: Describe your issue. Select Submit Ticket.
  • Step 5: Keep an eye on your email for a resolution from Canvas.

Located in Suite 149 of the Education Building, the Instructional Design and Technology Lab houses a computer lab, and offers services in instructional design as well as various technology services for the School of Education.

Course Requests

Technical Support

Instructional Design Services

Save time by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance with converting rubrics from Word documents into Canvas rubrics

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