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  • Step 1: Login to Canvas
  • Step 2: Select Help in the top-right corner.
  • Step 3: Select Chat with Canvas Support.
  • Chat with Canvas
  • Step 4: Enter the requested information.
  • Chat with Canvas Information Request
  • Step 5: In the chat window, describe your issue to the Canvas support agent.
  • Chat with Canvas Support Agent
  • Step 1: Login to Canvas
  • Step 2: Select Help in the top-right corner.
  • Step 3: Select Report a Problem.
  • Report a problem to Canvas
  • Step 4: Describe your issue. Select Submit Ticket.
  • Canvas Ticket
  • Step 5: Keep an eye on your email for a resolution from Canvas.

Available to both UAB faculty and students, Canvas technical support is provided directly from Canvas (not through AskIT). Canvas support is available 24 hours a day 7 days a week.

Need non-Canvas related technical assistance?  Contact AskIT for all other computer related technical issues.


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Talk with a Canvas support agent and resolve your issue immediately. Dial (855)778-9969.

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Live Chat

Get on-demand assistance by live chatting with a Canvas support agent.

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Submit a ticket and a Canvas support agent will be in contact via email to resolve your issue.

UAB Online Canvas Success Website
UAB Online rolled out a Canvas website containing faculty and student resources.  It is a good idea to bookmark this site ( as it will be continually updated as additional trainings are offered and resources become available.
Canvas Instructor Guide
This online guide offers extensive explanations of how to use Canvas tools.  Each guide offers screenshots as well as step-by-step directions.  These guides are continually updated as features are added.  If you have "How do I…" type questions, this is the place to start.
Video Guide
This guide contains an instructor section with short video overviews (3-5 minutes) on specific tools as well as longer instructor training videos.  The instructor training videos are over 1hr, but can be a starting point if you were not able to attend a training session and are ready to dive into the Canvas environment.
Instructor Quickstart Guide
This guide walks you through some of the common elements found in Canvas.
CanvasLIVE is a free webinar series designed to give Canvas users additional training and an opportunity to share their knowledge with the community. Each session includes a brief tutorial on a Canvas tool or feature, focused demonstration, and a short Q&A with Canvas experts. There are upcoming sessions as well as archived sessions that may cover topics of interest to you.
Canvas Course Examples
To get a feel for how Canvas courses can be designed, explore the Canvas course examples. These courses are Massive Open Online Courses (MOOCs) and can be freely accessed without registering.  Additional Canvas courses can be found on the Canvas Network (but require you to enroll using a free account)
If you're a social media user, you can follow Canvas on Twitter and Facebook.