Available to both UAB faculty and students, Canvas technical support is provided directly from Canvas (not through AskIT). Canvas support is available 24 hours a day 7 days a week.

Need non-Canvas related technical assistance? Contact AskIT for all other computer related technical issues.

Phone

Talk with a Canvas support agent and resolve your issue immediately. Dial (855)778-9969.

Chat

Get on-demand assistance by live chatting with a Canvas support agent.

  • Step 1: Login to Canvas
  • Step 2: Select Help in the top-right corner.
  • Step 3: Select Chat with Canvas Support.
  • Step 4: Enter the requested information.
  • Step 5: In the chat window, describe your issue to the Canvas support agent.

Email

Submit a ticket and a Canvas support agent will be in contact via email to resolve your issue.

  • Step 1: Login to Canvas.
  • Step 2: Select Help in the top-right corner.
  • Step 3: Select Report a Problem.
  • Step 4: Describe your issue. Select Submit Ticket.
  • Step 5: Keep an eye on your email for a resolution from Canvas.