With thousands of instructors starting to use Zoom to teach their courses, eLearning has received several questions in regards to accounts, teaching features, security, and recordings. Below is a compilation of these questions and our answers.

Contents

Account

How do I get an account?

If you are faculty that teach or staff that support teaching faculty, you can create a Zoom account that works in Canvas by visiting the eLearning Zoom webpage and clicking the green button that says ‘Create/Sign into Zoom account’. Type in your BlazerID and password.

If you are someone that does not teach and/or you need a HIPAA compliant account (doesn’t allow recording), you can request your account through the form on the UA system website.

What if I already have a Zoom account through UA system and want to use it to teach?

Instructors have to have an account with UAB eLearning (uab.zoom.us) in order to use the Zoom tab in Canvas. Our account also has more features turned on such as Cloud Recording that allows you to record and share your Meetings in and out of Canvas. You can follow these directions to switch your account to UAB eLearning from the UA system or free account.

Do my students need to create a Zoom account?

Students do not need to create a Zoom account in order to attend your meetings that you schedule and host. Students only need to create an account if they want to schedule and host their own meetings (ex. group projects).

What if my students need to schedule and host meetings for longer than 40 minutes?

Students are given a basic account that is limited to 40 minute meetings. They can schedule as many back to back meetings as desired. If students still need to meet longer than 40 minutes, they can use an alternative technology such as Microsoft Teams Meetings.

Can Zoom be accessed on a Mobile device?

Yes. There are official free apps available for iOS and Android. The apps support many of Zoom’s features, including hosting meetings and viewing screen sharing. Zoom also includes built-in support for calling in to a meeting over telephone.

What do I do if I receive an error when accessing Zoom in Canvas?

Instructions are provided below based on the error code received. If you need additional assistance accessing Zoom inside Canvas, fill out the eLearning Academic Technology Support form.

Error Code 1010: User Not Found on this Account

This code appears because you either have a free (basic) zoom account or a UA systems account and must transfer your account to UAB eLearning in order to access Zoom in Canvas.

  1. Go to uab.zoom.us/saml/login.
  2. Type in your BlazerID and Password if prompted.
  3. If asked, click "Switch to the New Account" option.
    ""
  4. Click the "Confirm your email address" button when prompted.
  5. An email will be sent to your UAB email address from no-reply@ zoom.us. (It may take a few minutes.)
  6. Click the "Switch to the new account button" found in the email.
    ""
  7. Click the "I Acknowledge and Switch" button, when prompted.
    ""
  8. Your account is now under UAB eLearning and can be used in Canvas. Reattempt to access the Zoom tab in Canvas.

Error Code 2216: The Instructor’s Email is Invalid

This error appears because you do not have a Zoom account or because you do not have your @uab.edu email address as your default email in Canvas.

If the email listed in the error message is your @uab.edu email address then follow the directions below to create a UAB eLearning Zoom account.

  1. Go to https://uab.zoom.us/saml/login.
  2. Type in BlazerID and Password if prompted.
  3. You now have a UAB eLearning Zoom account that can be used with Canvas.

If the email listed in the error code is not your “@uab.edu” email address follow these steps:

  1. Use the instructions in this Canvas Guide to change the Default email address in Canvas to your @uab.edu address.
  2. Once that process is complete, attempt to access Zoom inside Canvas again.

If you need additional assistance accessing Zoom inside Canvas, fill out the eLearning Academic Technology Support form.

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Teaching (Features)

How many people can join my meetings?

Instructors are provided an account that allows up to 300 participants.

Can I share my slides in a Zoom meeting?

Yes, with Zoom you have the ability to share your audio, webcam, and computer screen. You can share your screen, pull up your slides full screen, and present like you would in class. Your students are seeing what you see on your screen and hearing you talk over them.

How to share your screen.

How do I invite my students to my Zoom meeting?

It is best to schedule your Zoom meeting in the Zoom tab in Canvas. Meetings scheduled in a Canvas course are automatically available for students to join by clicking join in the Zoom tab in Canvas or course calendar/to-do list.

If you scheduled a meeting outside of Canvas, you can either share the meeting link in a Canvas announcement module or import that meeting into Zoom tab in Canvas.

How do invite a guest (external to Canvas course) to a Zoom meeting?

Students do not have to be provided the Zoom join link if you schedule your meeting inside of Canvas, but anyone outside of Canvas will need to be provided the join link or invitation to your Zoom meeting so they can join.

Simply invite external speakers to the meeting by sending them the Zoom invitation/join link.

How do I allow a guest speaker or student to share their screen and present?

You do not have to do anything special to allow someone in a meeting to share their screen. The default settings of Zoom allows any attendee in your meeting to share their screen, webcam, and audio. Simply invite external speakers to the meeting by sending them the Zoom invitation/join link.

Note: If the host is sharing their screen, it will not let an attendee share their screen. All you have to do is stop sharing your screen and then they can.

What is a co-host?

Co-host are people you allow to have similar features as you, meaning they can manage participants. Note: You do not have to make someone a co-host to share their screen or present. All attendees have this ability by default.

You can make anyone in your meeting a co-host once the meeting has begun.

Can I annotate on my PowerPoint or shared screen?

Yes, the host and attendees can draw, highlight, stamp, and place arrows or a laser on a virtual whiteboard or whatever is shared on the screen such as a PowerPoint.

How can students ask questions or engage during the meeting?

Can I poll my students?

Yes, there is a polling feature that is turned on by default. It is best to create your polls beforehand. You can create up to 10 sets of 25 polls. Your options are single choice or multiple choice questions. When you present a poll, you can see the results privately and then choose to share the results to all in the meeting. You can also run a report at the end to show what everyone answered.

How do I manage students (attendees) in my Zoom room?

Hosts and co-hosts can mute/un-mute individuals or all participants, change who attendees can chat to, and choose who can share their screen. Learn more about managing attendees.

What is a breakout room?

Breakout rooms are a feature that is enabled by default in the toolbar of Zoom. It allows you to break your total attendees into separate Zoom sessions for an amount of time. The groups can be made manually or automatically on the fly. Once you send everyone into a breakout room, the host and co-host can pop in to one breakout room at a time to see how things are going or to assist students.

Note: Breakout rooms are not included in the Zoom cloud recording. Students placed in the breakout room can record the breakout room session locally to their device.

How do I assign students to a breakout room?

Option 1

Breakout Rooms can be created once in a meeting. You can have Zoom randomly assign students into a desired amount of rooms or you can manually assign which participants are in each room.

Option 2 (advanced)

Zoom also has the ability to pre-assign breakout rooms before a Zoom meeting begins though this feature only exist outside of Canvas. If you choose to use this feature, please follow the instructions below.

  1. Schedule meeting at uab.zoom.us
  2. Check the boxes for (both check boxes are required for it to work)
    • Only allow authenticated users to join
    • Pre-Assign Breakout Rooms
  3. Upload a CSV of the breakout rooms and who you want to be placed in those rooms (@uab.edu emails)
  4. Share the meeting join links with students by sending an announcement, email, etc. or import the meeting into your Canvas shell using the 3 dots at the top right of the Zoom tab in Canvas and typing the meeting ID in (meetings can only be imported into one Canvas shell).
  5. Tell your students they will be asked to sign in when joining your meeting (this is the only way it will know who they are and what room to put them in). They will have to sign in using SSO (Single Sign On = BlazerID/Password). Here is a guide on how to sign-in to Zoom on phone or computer when joining a meeting.

When your students join, it will pair them with the emails you pre-assigned. When you are ready to send them to their breakout rooms, click ‘Break out rooms’ in the Zoom toolbar and click ‘Open All Rooms’. If you see anyone left over not assigned, you can assign them to a room manually.

Learn more about breakout rooms.

How do I use a virtual background?

Virtual background is a feature that can replace your background behind you when sharing your webcam with a static image or video. Not all computers meet the required technical specifications to use this feature.

To use a virtual background:

Before Meeting

  1. Open the Zoom application on your computer and sign in using SS0 (Single Sign-On, BlazerID)
  2. Click your profile picture at the top right, then click Settings.
  3. Select Virtual Background.
  4. Check I have a green screen if you have a physical green screen set up. You can then click on your video to select the correct color for the green screen.
  5. Click on an image to select the desired virtual background or add your own image by clicking + and choosing if you want to upload an image or a video.
    • If prompted, click Download to download the package for virtual background without a green screen.

During a Meeting

  1. In a Zoom meeting click the ^ arrow next to Start/Stop Video.
  2. Click Choose a virtual background...
    • Notes:

    • Ensure that you are using a solid background color for best performance.
    • After you select an option, that virtual background will display during your meetings.
    • To disable Virtual Background, choose the option None.

How can I use Zoom for Office hours?

Below are a few suggestions:

Option 1

Instructors can schedule a Zoom meeting and call it “office hours’ using the Zoom tab in Canvas and allow multiple students to come in and ask questions during that time. You would simple start this meeting, continue working on your computer, and would hear the doorbell when a student enters so that you can attend to their questions.

If you want your office hours to be available to multiple classes at the same time, you can click the checkbox in the meeting options to ‘use personal meeting ID’. This will allow everyone from multiple classes to join into the same meeting. *This option is not available for reoccurring meetings.

Option 2

Instructors can also have students email you or book a time with you in some other format (Microsoft bookings, excel sheet sign up, Canvas Calendar appointment groups) and have one-on-one meetings with students through Zoom. You can also use your personal meeting room for this, but we recommend that you click the “enable waiting room’ option so that if another student tries to join while you are meeting with a student, you can admit them in or message them to let them know you will be with them shortly.

Security

Is Zoom secure? Can an unwanted user join my meeting?

Zoom is a secure platform. There have been no reports of any unwanted users joining a Zoom meeting at UAB. That being said, there are three ways you can make a meeting more secure.

Set a Meeting Password

This makes it so that users trying to join by typing a meeting ID in will also have to know the password. Users joining from Canvas or by clicking a join link will not have to know the meeting password.

Enable Waiting Room

This makes it so that users joining your meeting do not immediately join the room but see a screen letting them know the host will let them in soon. The host of the meeting is notified when someone is in the meeting room and can admit them in or message them privately. This option is great to turn on for your personal meeting room.

Lock the Meeting

Once a meeting starts, the host can lock the meeting (found in the participants tab). This prevents anyone from joining even if they have the join link and password.

What should I do if someone is disturbing a Zoom meeting?

If an unwanted person were to join your meeting or a student were to misbehave in a Zoom session, the host can remove participants from a meeting. Note that this user will be unable to join the same meeting.

What if I do not want participants to share their screen?

By default, all users can share their screen in a Zoom meeting. You can restrict the ability to share a screen to just the host once in the meeting or in your account settings for all future meetings if desired.

Recordings

How do I record my Zoom meeting?

You can start recording once a meeting has started or set a meeting to automatically record when scheduling the meeting.

What are my recording options?

Users have the ability to record to the cloud or locally to their machine. Recording locally to the computer will produce a mp4 video file while recording to the cloud records it in Zoom’s servers.

Are Zoom Cloud recordings deleted?

Meetings recorded to the cloud are deleted after 30 days from Zoom servers. Users can download the video from Zoom or connect their Zoom account with Kaltura (My Media/Media Space) so that cloud recordings can be kept for longer periods of time. Follow these instructions to connect your Zoom account to Kaltura.

How do I share a Zoom Cloud recording?

Videos recorded to the cloud can be shared in the following ways.

Kaltura – My Media/Media Gallery (Canvas)

Instructors are advised to connect their Zoom account to Kaltura and share their Zoom videos by embedding or publishing in Canvas. Videos are private in the user’s My Media at first and can be shared when ready. Users can also share videos with users outside of Canvas using mediaspace.uab.edu.

Zoom Cloud Recordings Tab (Canvas)

Instructors can publish chosen recordings by clicking the publish toggle in the Zoom Cloud Recordings tab in Canvas. The meeting will not be available after 30 days.

Zoom Recordings Link (outside Canvas)

Users can get the recording link from the Recordings tab at uab.zoom.us and then share that link with desired users (internal and external). The recording will not be available after 30 days.

Student Specific Questions

How do I join my instructor’s meeting? Do I need an account?

Students do not need a Zoom account in order to join Zoom meetings by default. Just click the Join button beside the meeting title in Canvas, or the join link provided by your instructor.

More information can be found in our Student Zoom Guide.

Can Zoom be accessed from a smart phone?

Yes. There are official free apps available for iOS and Android. The apps support many of Zoom’s features, including hosting meetings and viewing screen sharing. Zoom also includes built-in support for calling in to a meeting over telephone.

Can students host Zoom meetings?

Students can create a Zoom account by clicking the green button that says ‘log into/create Zoom Account’ on the eLearning Zoom webpage. Students are provisioned a basic account that allows them to schedule and host meetings with up to 100 participants and is limited to 40 minutes in length. Students can schedule an unlimited amount of meetings.

What if I need to meet longer than 40 minutes?

We cannot upgrade students to pro accounts due to limited amount of licenses. Students can schedule back to back meetings. This would mean you would schedule a meeting and when the 40 minutes is up, you can take a break or immediately go into another scheduled meeting.

Alternatively, students can take advantage of other video conferencing tools such as Microsoft Teams that does not have a time limit on meetings. More information on Microsoft Teams is available on the UAB IT website.

Can I record my meetings?

Students can record meetings they host locally to their computer. Meaning a MP4 file will be available on their device once the meeting is completed.

I am a TA, how can I use Zoom to teach?

Instructors can schedule the meetings and enable ‘join before host’ to allow the meeting to start with or without them.

If the instructor is present in the meeting, they can also promote you to co-host to help manage participants during a meeting.

Note:

  • If the host does not join the meeting or is not logged in when joining, there are no host controls such as recording, mute/unmute all, lock meeting or remove attendees.
  • When Join Before Host is on, the host can join the meeting without being logged in. If you are the host, but do not have host controls such as recording, leave the meeting and login in the Zoom application. Start the meeting again from your Meetings list.
  • If one meeting is running and someone tries to start a second meeting with join before host on scheduled by the same host:
    • If started by a Zoom Room, the second meeting will start and close the first meeting without warning.
    • If started by the host, they will have the option to close the first meeting and start the second.
    • If started by a participant, they will receive a message that the host has another meeting in progress.
  • If Waiting Room is turned on in your meeting settings, Join Before Host will not work for your meetings.
  • If you would like the meeting to be recorded without the host attending, you will need to turn on Automatic Cloud recording for the meeting.

I am using Zoom for thesis and dissertation defenses, how can I get more than 40 minutes?

We recommend having a faculty member with a pro account schedule the meeting and invite you to it so that the meeting will have unlimited duration.

Alternatively, students can take advantage of other video conferencing tools such as Microsoft Teams that does not have a time limit on meetings. More information on Microsoft Teams is available on the UAB IT website.

Still Have Questions?