The Facilities Division is responsible for providing highly responsive and quality support services to build and maintain the facilities, grounds, and infrastructure of the university campus. In order to be a customer-focused organization, the organization has two official ways to receive work requests: through the online Work Order system or by calling the Facilities Dispatch Center at 934-9675(WORK).
“Our dispatch center is crucial to our customers who have never used the online system, and can help anyone submit a work request,” said Mike Gebeke, Assistant Vice President of Facilities Management. “We catalogue every work order, whether it was received online or through the dispatch center, to ensure we are completing work orders quickly and providing high quality customer service.”
The Facilities Dispatch Center is open 6 a.m. to 6 p.m. Monday through Friday. Outside of those hours, the 934-WORK number will connect to the UAB Switchboard, which will contact a pager for the on call Supervisor.
Customers, including building administrators, faculty, staff and students, can submit a work order for any of the following services:
- Light bulb change
- Water issue
- Heating/Cooling issues
- Custodial Services
- Grounds Services
- Construction Services
- Other Facilities Division-related work
During emergency maintenance situations, it is recommended customers call the Facilities Dispatch Center.