The Employee Assistance & Counseling Center is a resource for managers, supervisors and HR Consultants to assist in helping employees solve personal problems that may be contributing to poor job performance. Submit the Supervisor Referral Form online, or select a tab below to learn more about the tools and resources available for UAB managers.

  • Manager's Guide to the EACC


    When should an employee be referred to the EACC for counseling?
    • If he/she is concerned about an employee (example: an employee appears to be depressed following the loss of a loved one)
    • If the goal of counseling is to improve job performance
    • If a serious job performance problem is identified and corrective action is needed it is strongly suggested that the supervisor/manager contact his/her HR Consultant along with referring the underperforming employee to the EACC

    What are the signs an employee may need help?
    • Changes in performance (lower productivity, slower, great variation from day to day)
    • Changes in behavior (irritable, disruptive, critical, uncooperative)
    • Late/absent (Monday/Friday, long lunches, frequently leaves work station)
    • Distracted (listless, unable to concentrate)
    • Moody (inappropriate anger, frequent mood changes, outburst)

    What are the appropriate steps when referring an employee for performance issues?
    • Observe: Pay attention to changes.
    • Document: Be objective & specific, document facts that can be seen and heard. Stick to job performance issues.
    • Constructively Confront: Give specific expectations of desired changes in job performance. Control your feelings.
    • Refer: Contact the EACC and your HR Consultant. Call us (205- 934-2281) if you make a referral. It helps us to know what your concerns are.


    Information is confidential and shared only if the employee signs a specific limited Release of Information except when required by law. Participation at the EACC does not change or replace UAB policies.

  • Services for Managers


    The Employee Assistance & Counseling Center provides consultation and training to support managers/supervisors in working effectively with employees who are experiencing performance problems in the workplace that may be related to problems in their personal lives.

    A referral to the Employee Assistance & Counseling Center allows the supervisor to concentrate on the performance problem while our staff assists the employee with possible underlying personal issues. A referral to the Employee Assistance & Counseling Center is not part of nor should it replace progressive disciplinary procedures. Most employees will come to the Employee Assistance and Counseling Center willingly if a supervisor suggests that they do so. Consult with a Employee Assistance & Counseling Center counselor and your HR Department or UAB HR Consultant to learn more about this process. Call the Employee Assistance & Counseling Center when you have referred an employee to us and we will ask the employee if he or she is willing to sign a limited release of information to let you know if the appointment was kept, if the employee is motivated and if the employee is making progress. No information is released without the employee’s consent.

    Call the UAB Employee Assistance & Counseling Center at 205-934-2281 or 1-877-872-2327 between 7:30 a.m. and 5:30 p.m. Monday through Friday to speak to a counselor or to schedule an appointment.

  • Critical Incident Services


    Role of Managers/Supervisors in Managing a Critical Incident

    Managers and supervisors play a critical role in providing support to employees following a traumatic event or critical incident. Following such events your staff may react in a variety of ways that impact productivity and behavior. While you are focused on maintaining a stable work environment your employees will need emotional support and understanding. How you respond to these demands is vital. The UAB Employee Assistance and Counseling Center can provide support, assistance, and guidance for you and your employees.


    What is a Critical Incident?

    According to the International Critical Incident Stress Foundation, a critical incident is an abnormal or traumatic event, “which has the potential to overwhelm one’s usual coping mechanisms resulting in psychological distress and an impairment of normal adaptive functioning.” In the workplace, this might be an event that could result in changes in employee behavior and/or productivity.

    Examples of critical incidents in the workplace include:

    • Suicide
    • Homicide
    • Robbery
    • Assault
    • Threats of violence
    • Worksite accidents
    • Industrial and natural disasters
    • Organizational changes like restructuring or reductions in force


    Tips for Managing Critical Incidents

    Critical incidents may affect a few individuals, a department, or the entire organization. Take care of your own people first. Contact the UAB Employee Assistance and Counseling Center to help you to manage the situation, as soon as possible, following the incident. Our therapists will help you to take steps to reduce the source of the stress and to communicate effectively with your employees in a way that provides support and structure. Encourage teamwork and cooperation, set clear work standards and modify departmental rules and procedures that are counterproductive after a disaster. Take steps to prevent accidents, illness, overwork, and exhaustion.

    With the help of a UAB Employee Assistance and Counseling Center counselor make it clear that this is a difficult period, and it’s okay to share feelings of anxiety, fatigue or frustration. Acknowledge the value of professional counseling, and encourage your employees to get whatever help they need. Provide opportunities for employees to talk about their stressful experiences. Take care of yourself — don’t underestimate the impact of stress on you as an individual.

    Remember that the UAB Employee Assistance & Counseling Center is available to assist both you and your employees.

  • Tips for Managing Grief in the Workplace


    Just as the workplace is a place for celebrating birthdays, commiserating about parenting issues, and sharing opinions about virtually everything, it’s a place for grieving, and for supporting each other in grief. The resources below are designed to help you and your employees on the journey through grief.