The Employee Assistance & Counseling Center is a resource for managers, supervisors and HR Consultants to assist in helping employees solve personal problems that may be contributing to poor job performance. Submit the Supervisor Referral Form online, or select a tab below to learn more about the tools and resources available for UAB managers.

  • A Manager's Guide to the EACC


    The Employee Assistance & Counseling Center is a helpful management tool for supervisors (and your HR Consultant) to assist in helping employees solve personal problems that may be contributing to poor job performance. Download A Manager's Guide to the EACC for detailed information including signs of a troubled employee, steps for making a supervisor referral, EACC services, critical incident stress management planning and more.


    When to refer an employee to the EACC:
    • When you are worried about an employee’s welfare or wellbeing
    • When an employee’s work performance begins to decline
    • When a work issue presents and you are unsure of how to handle it
  • Services for Managers


    The Employee Assistance & Counseling Center provides consultation and training to support managers/supervisors in working effectively with employees who are experiencing performance problems in the workplace that may be related to problems in their personal lives. A referral to the Employee Assistance & Counseling Center allows the supervisor to concentrate on the performance problem while our staff assists the employee with possible underlying personal issues.


    More Information

    For more information including how to document job performance problems, signs of a troubled employee, steps for making a supervisor referral and more, review the "EACC Critical Incident Management Plan" in A Manager's Guide to the EACC.

  • Critical Incident Services

    According to the International Critical Incident Stress Foundation, a critical incident is an abnormal or traumatic event with the potential to overwhelm a person's usual coping mechanisms, resulting in psychological distress and an impairment of normal adaptive functioning. In the workplace, this might be an event that could result in changes in employee behavior and/or productivity.

    Examples of critical incidents in the workplace include but are not limited to:

    • Suicide or sudden death
    • Homicide
    • Robbery
    • Fire/explosion
    • Hostage situation
    • Physical/sexual assaults
    • Violent act/threats of violence
    • Worksite accidents
    • Industrial and natural disasters

    Employees and managers who experience, witness, or who are involved in a critical incident at UAB should immediately contact the EACC during normal business hours at 205-934-2281. If an incident occurs after normal business hours or on the weekend, contact the UAB EACC emergency counselor on-call through UAB Paging at 205-934-3411.


    More Information

    For critical incident terminology, types of response, reporting guidance and more, review the "EACC Critical Incident Management Plan" in A Manager's Guide to the EACC.

  • Managing Grief in the Workplace

    Just as the workplace is a place for celebrating birthdays, commiserating about parenting issues, and sharing opinions about virtually everything, it’s a place for grieving, and for supporting each other in grief. The resources below are designed to help you and your employees on the journey through grief.


    Additional Resources for Managers