LD WebBanner

Communication Workshops


Effective communication is fundamental to all aspects of business — from team building to reducing workplace stress. Select a title below for information on available workshops including course descriptions and upcoming sessions.

Developing Positive Relationships at Work

Developing Positive Relationships at Work

Positive relationships in high-trust organizations improve creativity and collaboration, which in turn leads to greater engagement, better service and growth over time. Developing Positive Relationships at Work is the positive learning experience your organization needs to ensure that individuals unite around a common mission, value diversity, rise above personal slights, take responsibility, and cultivate an environment based on trust. This workshop will help you model the behavior you want as well as teach the value of getting to know your employees as individuals.

Key Takeaways

  • Base every working relationship on a common purpose
  • Demonstrate actions that build trust and avoid those that erode trust
  • Model the positive relationship behaviors you seek in others
  • Manage, not manipulate, relationships
  • Implement strategies to improve or survive relationships
  • Set boundaries and stand your ground
  • Create an effective individual development plan


See the L&D Upcoming Events calendar to register for the next Developing Positive Relationships at Work workshop.

DISC: Understanding Your Behavioral Style

DISC: Understanding Your Behavioral Style

Sometimes it is difficult to understand why two reasonable people can respond so differently to exactly the same event. We tend to chalk it up to difficult behavior, but, more often than not the behavior is not difficult, just different. And many of those differences are based on our behavior styles. The DISC Model offers insights on communication preferences and tendencies, and provides guidance on how to maximize your potential results on a team, and minimize potential conflicts. This class will help you understand you own behavior style and how it influences the way you interact with others. You’ll also learn why people with different styles may not communicate and behave the same way you do.

Key Takeaways

  • Understand their own behavioral style, and communication tendencies and preferences
  • Recognize the Four Behavioral Styles using DISC
  • Adapt personal communication style based on how others prefer to receive information
  • Recognize personal behavioral & communication strengths
  • Recognize potential personal behavioral & communication pitfalls
  • Create Personal Action Plan for improved communication results


See the L&D Upcoming Events calendar to register for the next DISC: Understanding Your Behavioral Style workshop.

Effective Listening Skills

Effective Listening Skills

Bad habits and style differences can stand in the way of effective listening. The first step to becoming a better listener is to break and eliminate those habits. The second step is to understand the different ways people listen, along with its benefits and potential trouble spots. Effective Listening Skills can help anyone become a better listener. Using a five-step process, individuals learn how to eliminate barriers to good listening, improve communication skills, maximize productivity, and build interpersonal relationships.

Key Takeaways

  • Learn and practice advanced listening skills for comprehension and retention
  • Learn and practice body language recognition and analysis
  • Listen with the 5 R’s: ready, receive, review, respond, remember


See the L&D Upcoming Events calendar to register for the next Effective Listening Skills workshop.

Navigating Difficult Conversations

Navigating Difficult Conversations

Communication skills are a vital part of the success of any role, team, and arguably any organization. But creating and maintaining dialogue is not always easy. In fact, difficult conversations are bound to occur. But what does it take to navigate those challenging situations effectively? What does it take to foster a respectful dialogue, and create an alignment of goals? This learning program evaluates the roots of what make conversations difficult, and provides actionable strategies that increase trust, improve team relationships, increase confidence, and empower you to constructively open dialogue with anyone, about almost anything.

Key Takeaways

  • Model for evaluating personal barriers to effective dialogue
  • Model for expressing your point of view constructively
  • Model for exploring the other person’s point of view
  • Model for avoiding misunderstandings


See the L&D Upcoming Events calendar to register for the next Navigating Difficult Conversations workshop.

Emotional Intelligence

Emotional Intelligence

Emotional intelligence is recognizing your emotional triggers and knowing when and how to use them in a way that enables you to not only deal with these stressors objectively, but to also develop strong connections with your co-workers. Those with a high level of awareness and control over their emotions will find even greater success in the workplace by connecting with others and developing positive relationships. Learn why Emotional Intelligence is so important to your career — and how easily you can develop yours. Using the skills you’ll learn during this workshop, you’ll gain the ability to more appropriately respond to the world around you and eliminate the stress and frustration that often comes from working with others. Discover a foolproof method for working more effectively with anyone!

Key Takeaways

  • Manage your emotions by recognizing how thoughts and emotions are connected
  • Improve your self-control by identifying physical cues that indicate your emotions may be taking over
  • Discover how emotional intelligence can help you develop more positive relationships at work
  • Learn how to use assertive communication to express your needs and feelings appropriately
  • Learn how to respond more quickly and positively to changing circumstances
  • Improve your ability to remain composed in stressful situations
  • Explore how to use emotional intelligence to bounce back from setbacks
  • Learn how to develop a more optimistic outlook


See the L&D Upcoming Events calendar to register for the next Emotional Intelligence workshop.